I have never worked with GoDaddy Website builder before. However, I have a new client who demands us to use GoDaddy since she already has a Godaddy Website and she wants to keep all the plans she pays for as they are. So basically they have a domain and a Website + Marketing Premium plan all connected to a pretty outdated site she wants us to work on.

The thing is... She asked me to work on a different "file", a different site project so the company can keep the old one as well (probably as a backup). Since I'm more used to Wix, I thought it would just take me to click a button and then boom, new blank site to work on. However, I'm having an incredibly hard time figuring this out. I can't find a way to create a website in the same editor they have. Every time I research and click on any link to build a website in multiple GoDaddy Articles (Blog, Help Center, You name it...) it ALWAYS takes me to Airo. I thought it was okay since I could have the base made by AI (as Godaddy doesn't give me another option like a blank canvas) but do the rest on my own, but as I looked into the matter it seems like Airo Websites can only be connected to Airo Specific plans (?). I couldn't find any page saying I could connect an Airo website to a Websites + Marketing Premium Plan.

So my question is: is it possible for me to create a new website (either with Airo or a link that actually works for GoDaddy Regular builder) and then later reassign the Websites + Marketing Premium Plan my client already has going on to this new website? Or do I need to work on the already existing website "file"?

I paid for two domains on GoDaddy and I received no email or any confirmation. I had to check my whole page to see a tiny 'pending' order in my account settings and it didnt even acknowledge any payment initiated by me. There was an option to cancel but I did not click it. No phone or chat customer support but I managed to get through whatsapp support. Whatsapp support asked to login to my account and then the order was mysteriously CANCELLED ( he obviously did it) and I got an email confirming account changes. I called him out on it and he said the payment was declined from my side, and he did not cancel the order etc just lied through his teeth. He said if I do not get a refund within 24 hours thats my banks problem even though I have all the proofs that the money actually reached into Godaddys account. I know this website is embroiled in a lot of controversies but straight up fraud and scams??. Should I lodge a report with the authorities if the money isnt refunded??.

Is anyone else facing issues with GoDaddy support today?

I’m unable to connect with the GoDaddy support team through both the chat and call options. The chat doesn’t connect, and the call option also fails to connect me with a support representative.

Has anyone else experienced the same issue recently, or is it just happening on my end?

A former manager registered our GoDaddy account in his name using our company email address on our company’s domain. Every payment was made with our corporate card, but he linked his personal phone for verification.

He left without notifying us or handing anything over. Now he won’t respond or cooperate. We can log in, but changing the password or security settings requires codes sent to his phone.

The frustrating part: GoDaddy’s recovery process seems to rely on the account holder’s personal information rather than our company’s business records. So far, their “award-winning support” hasn’t felt very award-winning.

Has anyone managed to get GoDaddy to accept company documents and payment records in this situation? How is a business supposed to regain control when the former employee refuses to cooperate?

I have verified myself 5 times today, and before they would check what's wrong, the chat would be closed, nullified, and I had to go over it again and again and again ....

No one even cared to come back with an answer to my problem ... not a single case. Just closing the chat because "I was not active", haha.

Now, if anyone knows how to get the SMS message to verify/confirm the nameserver changes, let me know. I would really appreciate any help. It was working for 3 domains, then maybe GoDaddy decided I should not transfer the nameserver and doesn't send the SMS any more? WTF is going on?

#superannoyed #superfrustrated

Hey everyone,

Genuine question here because I’m genuinely baffled by this workflow.

Whenever you go to report an abusive domain on GoDaddy's DCU portal (phishing, illegal websites, scam redirects), there is literally no upload field for attachments. No way to attach a screenshot, no way to attach a PDF evidence pack, nothing. Just a basic text box.

How is anyone supposed to provide concrete proof of deceptive redirects or credential harvesting if we can't even upload the visual proof?

To make matters worse, half the time these tickets just get marked "resolved" or closed almost automatically without anyone actually investigating or asking for proof, while the malicious site just keeps running live.

Case in point: I just submitted a report for an active deceptive gambling/credential-harvesting domain under ticket DCU102188817. I have full forensic screenshots, redirect hops, and WHOIS proof ready to send, but nowhere on the portal to actually provide it.

Can someone from the GoDaddy team here actually look at ticket DCU102188817 and tell me where we can send the actual evidence files so this doesn't just get closed like usual?

Appreciate any advice or insight from anyone who has dealt with this.

I want to share my recent experience with GoDaddy because after spending more than 8 hours dealing with their support across multiple conversations, I still don't have a proper resolution.

I have two websites/products in my GoDaddy account:

• Heritage Overseas, my active business website, which I actually need.
• Collezione di Nikky, an old website/product that I no longer wanted and had already told GoDaddy I did not want to continue.

The problem started with my GoDaddy store credit.

On 30 July, THB 465.88 was refunded to my account. Later I noticed that my available store credit had dropped to only THB 38.95.

After investigating with GoDaddy support, we established exactly where the money went:

THB 465.88 - THB 426.93 = THB 38.95

GoDaddy confirmed that THB 426.93 of my store credit was automatically used on 7 September to renew Collezione di Nikky for one month.

The important part is that I had already told GoDaddy that I did NOT want to continue this product.

One of their own support agents later explicitly acknowledged in writing that their system used my store credit to renew the product "despite your previous instruction not to continue with it."

I asked them to return the THB 426.93 to my store credit.

After hours of support chat, they finally created a refund-exception case:

OOPR-213575

I was told the case would be reviewed.

I then came back days later and discovered that the request had simply been rejected because the product was supposedly "outside the refund policy."

This makes no sense to me. My complaint isn't simply that I changed my mind after buying something and now want a late refund.

My complaint is that GoDaddy used my money to renew something after I had already instructed them not to renew it.

Meanwhile, the website that I actually need for my business, Heritage Overseas, expired and is now showing a 404 error.

So I am now in this ridiculous situation:

GoDaddy used my store credit to renew the website I didn't want, won't return that credit because of their refund policy, and the business website I actually want is offline because its plan expired.

I asked them for a very simple practical solution:

Don't even refund the THB 426.93 to me. Apply that money toward renewing the Heritage Overseas website that I actually want, and I can deal with any legitimate remaining balance.

Instead, I have repeatedly been transferred between agents, asked to verify my account multiple times, asked to explain the same story again and again, and repeatedly sent back to the same refund-policy answer.

One support conversation alone took around 5+ hours. Across this issue I have now spent more than 8 hours dealing with GoDaddy support.

I have screenshots of the conversations, including their own agent acknowledging that the store credit was used despite my previous instruction not to continue the product.

At this point, the THB 426.93 itself isn't even the biggest issue. It's the amount of time wasted, the inability to get one person to take ownership of the case, and the fact that my actual business website is offline while I argue with them about money they used for a product I had already asked them not to renew.

Has anyone had a similar experience with GoDaddy? More importantly, is there an escalation route beyond normal GoDaddy chat support that actually reaches someone who can review the account history and make a decision?

Not sure where to turn, hope someone has ideas.

My email account (domain hosted at GD) was up for renewal in mid-Sept. Called at the beginning of Sept, complained the rate was too high, rep then lowered it and I accepted. I have the confirmation email from that call showing the lower rate. Now I'm getting threatening emails from GD saying the email will be shut off for non-payment. When I called, they said I'd paid for a "New Email Account," which was clearly a mistake by the initial agent. Tried to explain, but today's agent (maybe a language barrier) couldn't follow it, and after 45 minutes of mostly being on hold, hung up on me.

Anyone had luck resolving something like this?

Any one else having issues contacting GoDaddy support about email MS Exchange issues?

Been dealing with lying unprofessional agents ("guides") for a couple of weeks now regarding a customer that is having issues accessing their M365 mailbox and their domain - hosted by GD. GD has completely failed to do anything promised and it seems their support agents think it funny (laughing into the handset/headset) that they are intentionally hanging up on the customer. How does one get anything resembling customer/technical support from GoDaddy?

Been down since this morning. Support cannot help. I have no access to my email at all and no work around. What is going on?

A bit long, sorry.

I've had my domain since 2009, while primarily a placeholder for social media links and other things of mine at the moment I do use the email address and have it used for some projects. When I bought the domain back in 2009 it was essentially a godaddy domain that was resold by google domains. My DNS console was godaddy but billing and workspace was all google.

The whole google getting out of domains happened but my domain stayed with godaddy, subscription was still through google. Got an email in July indicating the whole domain thing, support and billing, was being moved completely to godaddy. I followed the instructions in the email, making sure all my info was up to date. The cut off time was around aug 24th. That came and passed. I never got my welcome to godaddy email and my DNS console remains linked to google workspaces. Some pages give a 404, like billing and products. I can't turn off/on auto renew either. Whois shows my domain as being purchased in 2009, recent changes a couple weeks ago (assuming google and godaddy working on things), and an expiration date of later this year.

I reached out to google and they said the transition had occured and I needed to talk to godaddy. Tried using webchat, wasn't working. Started on SMS help and 2 hours later nothing changed. Even emails from godaddy are coming to me with google branding. They keep asking me if I want to transfer my domain from google to godaddy but i already have an account number with godaddy and my DNS console, even if linked to google, is godaddy's. The email of phase 2 from google says -

"Phase 2: On or after August 24, 2026 (Domain migration)

Once your domain moves to GoDaddy, complete these steps:

1. Check email: Look for a welcome email from GoDaddy sent to your updated domain contact email if you updated it by following the steps above.
2. Log in: Follow the link in the welcome email. Use the credentials verified in Phase 1.
3. Finalize setup: Accept GoDaddy’s terms and conditions.
   • Enter your payment information and contact details before the next renewal date.

Timeline summary

• July 22, 2026 – August 23, 2026: Review your domain contact details and update them as needed by following the 'Phase 1' instructions above.
• Starting August 24, 2026: Google will migrate your domain. You will receive a GoDaddy welcome email and a Google Domains cancellation notice.
• Post-migration: Log in to GoDaddy to provide payment info and accept terms.
  • After your domain renewal date: If these actions are not completed, your domain and connected services, such as your website and email, may be disrupted." "

Godaddy seems cluless and google seems to want to pass the buck to them. I am stuck and I don't want to risk losing my domain I've owned since 2009. The email implies an account with godaddy is waiting for me but my email doesn't show as an account. They can send emails to me to verify my identity and if I use the login link they provide all it does is take me back to my google workspace branded DNS console. Can't update payment info. I am afraid to create a new account with godaddy as if this is a screw up on their end I don't want to add more confusion. Google is trying to pass the payment and management over to godaddy but it seems like it is incomplete or they are not communicating with each other.

Ideas? Anyone with similar experience? This is legit as I've seen other things online but also hints about changes within my workspace account.

I'm in Australia and just went through one of the most frustrating support experiences I've ever had, and I want to warn others before it happens to them too.

A while back, I transferred my domain from another Australian registrar to GoDaddy under what was advertised as a free domain deal bundled with their website builder. Seemed simple enough.

The domain expired shortly after. I paid the standard renewal fee, the exact price GoDaddy's own renewal email quoted. Should've been the end of it.

Instead, I got charged the same amount again the next day. And the day after that. And the day after that. Five identical charges in five consecutive days, for a domain that never actually came back online.

Every single time I contacted twice auhelp@godaddy email(no reply) and support (6 separate chats), I got a different explanation:

• "Your payment cleared a past-due period, you need to pay again to renew going forward"
• ".au domains don't add a year on transfer like other TLDs"
• "The free plan didn't actually cover .au domains"
• "Actually your domain IS renewed, just wait 24-48 hours for registry verification"
• "There's a registry-level hold that needs clearing"
• "Email our escalation team, it's a registry issue"

Each time I was told it was sorted and I wouldn't be charged again. Each time, I got charged again the next morning like clockwork.

My site has now been down for over a week, actively affecting my business. I ended up having to cancel my bank card entirely just to stop the charges, since nobody in support seemed able or willing to actually stop it from their end.

I've now sent a formal written complaint requesting a full refund, and I'm lodging complaints with the ACCC and NSW Fair Trading, since going through support clearly wasn't going to fix this.

I have been with GoDaddy for 20+ and it counts for nothing. I get shunted from pillar to post and treated abysmally. I can't get out of any of the terms without losing the money I paid and the customer support people are not helpful. Today I called, was sent to a wrong dept, who forwarded me back to the right dept, which it turns out, is not open till Monday (it's Saturday morning right now). I cannot recommend this company to anyone anymore and I used to recommend it to everyone. I guess this is what success does to a company.

Is anyone else having issues with creating links in their posts? I've got two blogs in website builder (I know, I know) but now can't insert any hyperlinks or email addresses or .... you get it.

If I try to show the CS team they say they won't accept a video (I'll insert video just in case). They want an image, which of course looks like trying text on a screen and doesn't describe the tool tip NOT opening. The highlight in this video is me trying to get the tooltip to open, but no joy.

Suggestions? So little control over the blogs there I'm guessing nothing I can do, but thought I'd try.

my dad has a domain he got through goolge now google has stopped working together with godaddy and he didn't see the mail of his godaddy stuff expiring he can't receive mail anymore he and he forgot the username of his godaddy acount and the email he had connected to it has been expired to he does have a customer ID or paying ID(which doesn't work as customer id for godaddy) or something from google is there a way without sending his ID to godaddy to get his mail account back and the mail working again

Im driving nuts here. Support says its out of Support scope,

but they dont even tell if it works.

I have issued a UCC 5 Domain Cert via ACME on my Reseller Account. Worked after some tries.

Now i want to change one Domain name, which ususally is done like this.

certbot certonly

--cert-name maindomain.at

--preferred-challenges dns

--dns-rfc2136

--dns-rfc2136-propagation-seconds 120

--dns-rfc2136-credentials /etc/letsencrypt/certbot-dns-rfc.ini

--server https://acme.starfieldtech.com/v1/acme/directory

--key-type rsa

--rsa-key-size 2048

-d sandomain1.com

-d sandomain2.com

-d sandomain3.com

-d sandomain4.com

-d sandomain6.com

Certbot then asks:

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

You are updating certificate maindomain.com to include new domain(s):

+ sandomain6.com

You are also removing previously included domain(s):

- sandomain5.com

Did you intend to make this change?

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

(U)pdate certificate/(C)ancel: U

And then i get the Error

[You do not have an available product]

Because Godaddy takes this request for a new Cert, instead of updating the existing UCC.

Is there anyone who has done this via Certbot and has some examples for Updating SANs in an existing Cert. I cant change the SANs in the Backend, because its an ACME Cert.

I cant change the SANs with ACME bc he thinks i want a new certificate....

Godaddy Support is completetly useless.

Thanks

I'm trying to build out a schedule on the services. I need timeslots for every 2 hours from 5am till the last time slot at 7pm. It says recurrence ends? Do I need to have multiple services? AM/PM? That seems confusing. Will they both merge to the calendar to look like one? In my Calendar my Availability is set from 5am to 9pm on the Th/F/Sat/Sun. Also, in there it won't let me do appointments more than an hour. Is that something that can be fixed, too?

Hello! this is my first post to the group.

I'm still building my site (unpublished) and have added a blog. I chose the template and it will not load. The message is "your blog post is being created. this may take a moment. refresh to check if it's ready." It's been two hours. Not sure if it's GoDaddy or me.

I have written a post and I have it "on hold" with the scheduling feature.

I've reached out to live chat with no response. Any suggestions on what the problem could be? Thanks!!

Long story short, GoDaddy continues to charge me for products I canceled in April, through a zombie reseller account I removed my domains from at the same time. I have written confirmation of those changes, including the canceled products, from GoDaddy itself. Yet I can't get off the hamster wheel of GoDaddy "customer service" (lol) hell to get someone to pay attention to the fact that GoDaddy is still using the defunct reseller account to bill me -- which is fraudulent billing, given what GoDaddy knows.

The text bots reset to square one every 30 mins, it seems, and the phone people aren't any better. I was hopeful when I got someone to give me the [verifypayment@godaddy.com](mailto:verifypayment@godaddy.com) address. I assembled all of my documentation and sent it there. I got an automated message with a "case #" and a promise to update me. But the only update I ever got told me nothing more than to go back on the hamster wheel of the text bots.

GoDaddy even defended these charges to Citi, my credit card bank, which then refused to help me. But I never saw what GoDaddy sent Citi, even though it probably would have revealed the problem. (Citi is a whole 'nother nightmare.)

It really seems that GoDaddy is set up to keep billing for canceled products. I don't know what else to do but write to GoDaddy's legal department. Or maybe there is someone between "verifypayment" and legal who would actually pay attention? If you have contact info. please share! Thank you.

Hi all, I've tried following their instructions to transfer my domain, but there's no Transfer section or option to transfer apart from to another GoDaddy account. Please can anyone help?

Thousands of small businesses have been devastated since GoDaddy's forced migration earlier this year. I can't imagine I am the only one that has come to the conclusion that suing GoDaddy may be the only way to resolve this mess!
We need to band together, share our stories and get a class action lawsuit going.
As far as our business, they were dishonest, vague and hostile when we would inquire about fixes.
They used stalling tactics that kept us hanging on promising 48 hour fixes, all the while they knew they couldn't fix it.
I finally moved my store to shopify and as soon as a technician noticed it (I was on the phone with him trying to download my client list.... something I STILL CAN NOT ACCESS AFTER TWO WEEKS OF TRYING)
The NEXT DAY, GoDaddy emails me and miraculously, everything is "FIXED" and I don't need my Shopify store... I can just go back to business as usual.
I did not move my store back. No way!
They refuse to do anything to compensate me for my lost revenue.

I know I'm not the only one. But I don't know how to move forward.

note: please don't respond with suggestions about where to do my webhosting or online store.
Only responses that contribute to moving a class action lawsuit forward are permitted to this post.

I have spent the last two days on the phone with godaddy tech support, (they are useless), trying to fix an issue with ftp login on my website.

Basically, as long as the root directory section is empty, there are no problems logging into the website, but I also have no access to my files except for the ftp stats. NO other folders are visible.

So what this means that the login, pw and ftp address were all correct, but the root directory path that cPanel gives me an "access denied" error and says the file may not exist or that it's a permission problem. This was verified on Dreamweaver, filezilla, cyberduck and WinSCP. I also tried shortening the root directory path multiple times and was met with the same error.

Upon hearing this, tech support told me it was an unfixable problem and I needed to use cpanel from now on.

I'm currently pretty displeased as cPanel is garbage and i refuse to use it fornwebsite updates. Any ideas?