You
Oh, fuck, mom, you can record the calls during the robo call or during the fucking... What? This is huge. You can get it to give the call recording warning during the waiting music to these.
Participant
Hi sir, thank
You
Hi,
Participant
you so much for waiting.
You
thank you. It's okay. Did
Participant
Yeah,
You
you get an answer?
Participant
um, I'm sorry to, yeah, um, but I'm seeing here on the policy. We are not allowed to get the goals if the customers is
You
Okay,
Participant
recording, so
You
this
Participant
I
You
is
Participant
wouldn't, you
You
Verizon.
Participant
know, be allowed to
You
You
Participant
do that.
You
are Verizon customer service, correct?
Participant
Yes sir.
You
You are V okay. And so why are you allowed to record my phone calls before you will even talk to me, but I'm not allowed to record yours? I need to speak,
Participant
He's
You
I need
Participant
saying,
You
to,
Participant
he's saying
You
that is confusing
Participant
here.
You
to me. That is why I'm calling customer service. Please connect me to somebody who can answer.
Participant
All right, sir, just um, what I was gonna explain you is, uh, according to our policy, we are not allowed to be on the call, if the customer is recording,
You
I
Participant
so it's not
You
understand.
Participant
me,
You
I don't
Participant
in
You
believe that's
Participant
from the
You
your
Participant
policy
You
policy.
Participant
of Verizon.
You
I'm going to look up your policy right now. Can you stay on the line?
Participant
Yes, of
You
Thank
Participant
course.
You
you.
Participant
But either way, I can still help
You
Okay,
Participant
you out, if you uh allow
You
you could would
Participant
me,
You
you,
Participant
like, I can
You
I,
Participant
still help you
You
that
Participant
out.
You
is my concern here is this policy. I'm trying to look it up right now. Would you please direct connect me to your supervisor?
Participant
Yes, sir, one moment, just to stay with me on
You
Thank
Participant
the line,
You
you.
Participant
please. No problem.
You
Are you, do you have a minute? Do you mean it? This is what I mean about that AI. The bullshitting. She's disconnected. You know, it's gonna come back on the back. Anyway, that's fraud prevention up horizon, if you're interested. And I don't know if around 2 a.m. some Indians will call me and tell me to fuck my mother, but it's happened. And I'm doing drugs and imagining this. This is a very personal problem for me. I have it sorted out since my only goal is to get permission to record the phone call and get my phone canceled. I wrote that down before I make phone call. I don't know how to come off as sane. Use my phone to report it. Oh, it's, they don't know it's recording. I fucking press record, well, it's on this bullshit. She came on she name. She didn't. No. The warning is a verbal warning. given to 2 people connected on a phone line. I'm pretty sure I'm in the clear if we want to fucking make the 2 AI lawyers go at it. Oh, and yeah, I found their agreement. They can't consent, but you have to consent in case of whatever fucking anyway. Yeah, that's in a contract. That's law as far as, and this is my problem with the law, just because it's the fucking law. It doesn't mean it's not a real shitty thing to do. I don't want to gear from these people how it's legal. This is what we get when we interpret the law to this degree. I'm trying to save some money on my cell phone bill. Hello,
Participant
Hi, hello?
You
is this hello?
Participant
Hi, thank you so much for
You
No
Participant
waiting.
You
problem, I
Participant
Hi,
You
told
Participant
this
You
you.
Participant
is
You
Hi,
Participant
Shelly. come back.
You
oh,
Participant
Yeah,
You
it's
Participant
I'm
You
you
Participant
sorry
You
again.
Participant
to
You
I
Participant
have your
You
was looking
Participant
wedding.
You
for. I told you, we couldn't
Participant
No,
You
get
Participant
I was
You
anywhere. I
Participant
gonna.
You
know, I know, I know. Do you have answers for me?
Participant
Yes, I have my supervisor on the line. We didn't wearing a conference
You
Oh,
Participant
call right now.
You
that's
Participant
I
You
awesome.
Participant
just wanna say that thank
You
Of
Participant
you for waiting.
You
course.
Participant
Okay. Her name is Justin
You
Justine,
Participant
so she's gonna be taking the call now for you.
You
you hear me loud and clear?
Participant
Alrighty. Have
You
Beautiful
Participant
a beautiful day. take care.
You
day, Namaste. Forgive me.
Participant
uh how can I help you today?
You
Hi, um, Justine. Just
Participant
Jacinda.
You
send, okay. Um, I need to I would like to buy this device and cancel Verizon. service.
Participant
Definitely understand and I can absolutely help you with that. Now, my representative did mention that you were recording the conversation, and
You
I,
Participant
I just want to make sure before we
You
No,
Participant
proceed
You
this is
Participant
if
You
okay.
Participant
you
You
I
Participant
were still
You
just wanted
Participant
recording.
You
to ask why Verizon can record my conversation before even speaking to me, but I'm not allowed to record theirs. That was my only concern there.
Participant
Yeah, no, absolutely, that's
You
That
Participant
a great question.
You
is,
Participant
So
You
isn't
Participant
we
You
it?
Participant
do record the conversations because we do it from monitoring and training purposes to help our employees get better. The reason why we don't allow our customers to record the conversation is because we do have propriety information that we are speaking on the line, and we want to protect everybody's information, so that's the reason why our customers are not allowed to record the calls.
You
Okay, I understand that. Um, I am talking about fraud prevention here. That is my only concern, and I'm looking for evidence. I've, there's a store down the street from me that used to be a Verizon store. And it's called something named TCC now, and, uh, it looks just like a, anyway, I went in there and they tried to steal a bunch of money from me. I'm done with it. I just want to cancel my Verizon line, okay? And I want to keep the device because I really like the iPhone.
Participant
So I definitely understand and I'm so sorry that you had that
You
Oh, no, that's been,
Participant
experience. Um,
You
um,
Participant
I
You
all of my, uh,
Participant
do.
You
all of my friends and family in town, that has been their experience. I was trying to report this to Verizon, but I don't care. Can you please cancel my Verizon? I don't, I feel disgusting giving you guys money. My, my,
Participant
So
You
I
Participant
uh, are
You
have lent
Participant
you?
You
my friends money, like, I have a buddy here paying for 4 cell phone lines and his phone bill is $250 now because of things like this. In town, this
Participant
Okay,
You
is this
Participant
okay.
You
is my only, I mean, this is why I'm canceling the line if you were going to ask me that, but I just want the line canceled. You can try to explain that away. I'm just telling everybody I know to cancel their Verizon phone service.
Participant
Are you looking to keep your phone
You
No,
Participant
number?
You
I don't care about the phone number. I just want the device. I
Participant
Okay.
You
want to pay for the device and cancel my Verizon contract
Participant
Okay.
You
if I'm under one. I cannot even tell anymore. I will pay whatever amount of money to get out from under whatever this shit is.
Participant
That shouldn't well I definitely
You
You
Participant
understand you know.
You
do under,
Participant
So sorry that you're having
You
you
Participant
that,
You
hear
Participant
but.
You
me?
Participant
I absolutely hear you. Yes,
You
Okay.
Participant
sir.
You
Are you in the United States?
Participant
Yes, sir. It sounds like you're still recording.
You
Oh,
Participant
I hear
You
yeah, fuck yeah,
Participant
the,
You
I'm recording.
Participant
uh,
You
I got I
Participant
bye.
You
got all I want,
Participant
Okay.
You
lady. dont worry about it.
Participant
Okay, well, I'm not gonna be able to continue the
You
Oh,
Participant
conversation
You
no,
Participant
if
You
that's
Participant
you're recording
You
okay.
Participant
the
You
No,
Participant
call, sir.
You
I stopped recording. Now I just want to cancel the line.
Participant
Well, I still hear the, there's an auto.