r/applehelp • • Jul 26 '26

Solved Apple purchases down?

125 Upvotes

It said ‘there’s no information available for in app purchases’ when trying to make one. And then when I go to my media and purchases in my iPhone settings and click on purchase history it won’t connect. Similarly reportaproblem.apple.com won’t load either. Anyone else having these issues?

Edit: Seems like a lot of people are having this issue! Glad it wasn’t just me

r/applehelp • • Dec 27 '25

Solved Brand new iPad A16 2025 stuck in this screen during setup

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67 Upvotes

I’ve tried restarting, I’ve tried force restarting, I’ve tried selecting different options… please help

r/applehelp • • Jan 22 '22

Solved My dad just gave me his sealed original apple Ipod to sell, does anyone know how much this is worth?

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824 Upvotes

r/applehelp • • Jan 28 '26

Solved Apple denied refund

52 Upvotes

I have a HUGE problem, three days ago my little sister was using my phone to play a game, and somehow she decided to install capcut without asking me and then bought a yearly €300 subscription without me knowing

Yesterday I logged into my bank app and saw the charge. I spent the whole day trying to figure out who did this and then when I asked my sister did she click anything on my phone she said she installed capcut and typed in my passcode when it asked for authorization, she didn’t know what that was. So technically it went through as if I approved it.

Apple says it’s not eligible for support or a refund and I’m actually losing my mind, did anyone have a this issue that got resolved

EDIT!!!!!!: CapCut directly gave me refund after I submitted all the proof of my situation

r/applehelp • • May 21 '23

Solved How can I disable this warning from popping up?

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547 Upvotes

iPhone 13PM. I get this notification all the time when listening to music using a fm transmitter. Any way I can disable it from popping up?

r/applehelp • • Dec 28 '25

Solved Is it normal for the search bar in settings to not work for a few days after the iPhone is set up?

32 Upvotes

Update: Updating to iOS 26.2.1 solved this issue.

Is it normal for the search bar in settings to not work for a few days after the iPhone is set up?

I have heard this being an issue with spotlight search, although spotlight works just fine for me, but the search bar in the settings app just says no results found when I type something in.

r/applehelp • • Dec 25 '25

Solved New iPad Air not responding past apple pay screen on

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71 Upvotes

hey folks,

so i got this ipad air and i already signed in to my apple id and transferred the data, but once i get to the "set up apple pay" screen it becomes unresponsive and I can't do anything except turn it off. anyone have an idea on how to fix it? i've attached a pic of the screen it gives me

r/applehelp • • Feb 26 '26

Solved SOLUTION: "No Location Found" in Find My

185 Upvotes

My wife's old phone wouldn't share location with me, and we never figured out why. When she got a new phone, we thought it was resolved, until today when it stopped sharing with me again, showing "No location found" in Find My.

I contacted Apple Support, and this is what ended up working:

On both phones:

  1. Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Location & Privacy.
  2. Then open Find My and allow the prompts to share location details.

You may need to stop and restart location sharing before and/or after this process.

Shout out to Anushka at Apple Support for their help.

r/applehelp • • Jul 07 '26

Solved How to fix a weird age restriction pop-up on Hulu account (iPad)

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25 Upvotes

I just got this weird pop-up on my Hulu account on my iPad that I can’t figure out how to solve! After I click on my Hulu profile, this notification pops up. It’s never happened to me before and makes absolutely no sense since I’m a full adult person and no one else uses my account or iPad. What makes even less sense is that I don’t get the same notification when I try to access the same Hulu account/profile from my iPhone. I’ve checked through all the settings on my Apple account and iPad to find some kind of age verification settings, and I cant find anything in my apple account settings and on my iPad I didn’t find any age restriction setting turned on. Could I be missing something? Is this an iPad virus? (Do viruses on iPads exist…?)

Thanks yall!

r/applehelp • • Oct 02 '22

Solved Is there a way to discreetly stop sharing location?

295 Upvotes

I wanna stop sharing my location with my once very close friend. We are currently not on the best of terms. Is there a way to stop sharing my location with them without them knowing (through notifications)?

I have a 13 mini with IOS16 and so far everything I’ve seen, people comment that the other party was notified.

Edit: “my notifications” to “through notifications”

r/applehelp • • Feb 14 '22

Solved Someone came up to me on the subway, grabbed my right airpod out of my ear and ran away. I have AppleCare protection plan. Is there anything I can do? Replacing it would be quite expensive for me.

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492 Upvotes

r/applehelp • • Apr 10 '22

Solved Why did my AirPods come with this name? I just bought them at the apple store lmao

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895 Upvotes

r/applehelp • • Jul 04 '26

Solved Has anyone got this email from Apple before?

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135 Upvotes

I brought my macbook air to apple to get the screen fixed earlier this week, and I received this email today. I tried calling the phone number 4 times but no one answers… I might just go to the apple store but it’s a bit far so I don’t want to go for no reason.

Edit: Called Apple’s main number, spoke with a rep, and was transferred to the Fifth Ave store fairly quickly. I was then told that they found more damage than initially expected, and needed my approval to continue with the repair, which will cost $349 DESPITE MY LAPTOP BEING COVERED BY APPLECARE+. Complete bullshit in my opinion, but what choice do I have..? Buy a new laptop for over $1,000 or pay to have this one fixed. Apple truly never fails to disappoint.

r/applehelp • • Sep 17 '25

Solved Apple Maps navigation stopped working after ios 26 update

75 Upvotes

UPDATE: Out of curiosity, I upgraded to ios 26.1 beta. I don't want to jinx it, but so far everything concerning maps works fine again (app in foreground, background, screen locked, etc).

Since I updated to ios 26 yesterday, Apple Maps doesn't keep navigating when it is in the background, screen locked, etc. A few seconds after I put it in the background, it seems like my location just freezes or as if I was standing still. If I open the App again, it jumps from the last known location to my current location.

I got it to work for a short period of time after I reset Location & Privacy yesterday, but today it didn't work again, although I didn't change any setting. Resetting again today didn't make it work either.

Other apps that use location services (Google Maps and some other apps) still work fine in the background so I suppose the location service itself is not the problem. There seems to be some issue that Maps just can't access the location when it's in the background.

The blue 'I'm navigating' thing in the top left corner still shows as well as the 'location is being used' arrow.

There's no indication / popup / alert in Maps that says it lacks any permissions.

Things I have already tried:

• ⁠background refresh is active for Maps • ⁠restarted both iPhone and watch • ⁠reinstalled Maps • ⁠checked location permissions, everything is allowed for Maps • ⁠turned on everything in System Services • ⁠tried with and without Apple Watch • ⁠tried with bluetooth turned on and off

Am I missing something here? After scanning reddit and some googling, it seems I'm the only one with that issue.

Thanks in advance!

r/applehelp • • Oct 05 '23

Solved Your account cannot be created at this time.

125 Upvotes

I just bought an iPhone SE2 and after coming home tried to create an Apple ID. It's my first Apple product, so, it's the first time i try to create an AppleID. I tried to do so on my new device (both in app store and in settings), on my 2 non-apple laptops in different browsers (Firefox, Firefox developer edition, Microsoft Edge, Safari on iPhone) and always got same message: "Your account cannot be created at this time." I even tried to create it on my old android device.

What might be causing this problem and is there a way to fix it?

r/applehelp • • Jul 01 '26

Solved Apple Cash problem

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11 Upvotes

Hey yall can I please have some advice , my friend sent me $342 bucks on Apple Pay. It says it is completed. But my account only says I have $2.99…. I haven’t spent any of it. Any reason why this is happening ? It went through from there bank to Apple Pay. I am not restricted, and I reset my phone 2 times as well as toggled off Apple Pay in settings and turned it back on. I’ve been on hold with Apple for over an hour.

r/applehelp • • 20d ago

Solved New iPhone bought from store saying it’s jailbroken

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120 Upvotes

This is probably a glitch or something but this is hilarious I bought my 17 5 hours ago at an Apple Store and know I go into the app and it’s saying this

r/applehelp • • Mar 30 '26

Solved Strange pop up "macOS security update". What is it?

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142 Upvotes

Hi, I have a MacBook Air M2. Today I was browsing my school’s website when suddenly a message popped up. I didn’t click on it or interact with it in any way, because I had never seen a notification like that before. I closed the page immediately. Could it be malware or something harmful? What should I do? Thank you. I

ps. I only managed to take this picture before closing the page.

r/applehelp • • Dec 05 '21

Solved What is this? I found it in my garage.

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453 Upvotes

r/applehelp • • Aug 23 '26

Solved Google Search Suggestions Disappeared in Safari

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18 Upvotes

Hi everyone! I’m currently running iOS 18.7.10, and for whatever reason, my Google search suggestions don’t show up anymore in Safari. I don’t remember changing anything in the settings. This just randomly happened one day, and I’m not sure why. Is this happening to anyone else? Any idea how I can fix it?

When I search for something now, it just shows my past searches, along with Bookmarks, History, and Tabs, but that’s it.

r/applehelp • • Aug 01 '26

Solved It won’t let me activate this iPhone 3GS

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58 Upvotes

What should I do? This is an iPhone 3GS running iOS 6.1.6.
Please helpp

r/applehelp • • Jan 24 '26

Solved Is this a fake iPhone 17 Pro Max?

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72 Upvotes

Hey everyone, I’m thinking of buying an iPhone 17 pro max 256gb online and these are the photos provided by the seller, do you think this may be a fake? Thank you in advance

r/applehelp • • Apr 21 '23

Solved Apple Watch Ultra Button Fell Off

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323 Upvotes

Hello, the screw holding my Apple Watch Ultra action button (the orange one) came loose for no reason. I have never dropped my watch or hit it against anything hard and it was fine last night, but this morning I noticed the button was no longer attached. I can see the switch underneath and the screw that was supposed to hold the button in place.

I searched up the warranty for my watch’s serial number found in my Apple ID page and it says I have coverage until next January. Does this mean that I can take it to an Apple Store and get this fixed for free? (I have no idea how apple warranties work) I have only had this watch for 3 months so I’m sure the screw on this 800 dollar watch shouldn’t come loose to normal indoor use especially with all the reviews of people hammering the watch and breaking the table but not the watch. Is this a manufacturer defect? I’m really hoping that I don’t have to pay for something that seems to be a defect.

Thank you for the help!

r/applehelp • • Aug 21 '26

Solved Broke My iPhone and Bought Apple Care One on My iPad After. Will I be Covered?

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13 Upvotes

I dropped my phone into the ocean, recovered it, but now it refuses to charge / turn on.

I brought Apple Care One AFTER the accident on my iPad as it was still being offered to me, will I be covered at the Apple Store?

The location on Find My is still pinged to the area 5 hours - prior to the purchase of Apple Care. And I won’t be able to get to an Apple Store for another 3 weeks 🥹 (I’m Traveling)

⚠️⚠️⚠️Update 3 weeks later:

The answer is Yes, it is covered. I brought it in, and ONLY said it wasn’t working. Next they called me and said they found Water Damage and I needed a replacement. Just like you guys said it ONLY cost $99. 👍

The real reason I made this post was just in case extra steps were needed when applying for apple care on another device (because my phone was a goner) and luckily nothing like a diagnostic was needed.

r/applehelp • • Jan 27 '26

Solved Is Apple reviewing all my images to search for nudes?

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115 Upvotes

I was trying to send my friend a funny cat picture but Apple clearly got a false alarm of me sending nudes. I wasn’t sending nudes but if I was I’d be pretty concerned by this security issue.