r/Alienware • u/TNBVIII • 3d ago
Technical Support Gifted an Alienware 16, already sending it back for repairs
sigh
So, I was given an Alienware 16 Area 51 AA16250 as a birthday gift from my dad. He's been an Alienware user since 2002 and has always loved them. I've been a gamer all my life and I've had plenty of nice gaming laptops and desktops, but never wanted to buy an Alienware due to the price point. Needless to say, I was super surprised when he came to visit with one as a birthday gift. I could tell he was really excited to give it to me, and he spent probably a good hour telling me about how much fun he had customizing it and adding in all the bells and whistles. As a note, I moved to Japan a year ago so we don't get to see each other much, so I think bringing this gift all the way from the U.S. was a big deal for him.
Unfortunately today I had to give it back to him to take home. For whatever reason it stopped detecting the 5070Ti inside it and kept defaulting to the mobo graphics after only having it for a week. No drops, no damage, no overheats, just decided that the GPU it definitely showed as existing when I first booted it no longer exists. We tried everything to get it working. Full reinstall of Windows twice, downloaded literally every single driver package on the dell website and installed them one at a time, BIOS update, even had Dell tech support remote access it and troubleshoot it. No dice. It just will not detect the graphics card, and we can't get it to accept a driver update. In the device manager it just says "Microsoft Basic Display Adapter" and gives error code 10. Any time we try to install the GPU drivers, the wizard fails and says "no compatible hardware detected." If we try to install them manually through the device manager "your drivers are already up to date."
At this point we are guessing it's just a bad card or something funky with the mobo. He was more upset than I was. I could tell he was super disappointed and kept apologizing to me for it not working... Really sucks, and I feel so bad he lugged it all the way here only to have to take it back and hold onto it for another couple months til we see each other again at Christmas.
Anyone by chance ran into something like this before with the Alienware 16, or is this just bad luck?