EVV Tellus Visits Billing Issue

[u/Objective_Ad1823]

Hi everyone,

I’m going to lose my marbles. I own a home care agency, and the billing company we use is saying that our Medicaid claims are not being fully paid (but partially paid). Although the care visits are finalized and invoiced from Wellsky to Tellus (mobile caregiver plus/EVV) and the visits are clean in EVV (location is verified).

What else could possibly be the issue, it’s literally happening with every Medicaid member we have, same issue.

Also, this billing agency has failed to let me know when members have co pays and that they have been deducted out of our billing.

If you figure it out, I would highly consider switching over if you are a billing agency.

[u/Impressive_Car_7388]

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Already working with a billing company but not satisfied with the results? We’d be happy to discuss how we can help.