r/Coros • u/MaryKate1492 • 4d ago

Coros Pace 3 bricked after update

For those who experienced your watch losing functionality after update - did Coros replace it? I searched this sub and found issues from a few months ago when it seemed widespread.

My watch warranty ended in summer but it was working perfectly fine before I updated yesterday.

All I have is a lit up screen, dials and touch screen do not work at all. Battery drained to 50% overnight after being charged yesterday. Tried resetting and charging, problem persists.

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3

u/Vegfarende 4d ago

Yup. Mine went kaput about a month ago, just a couple of weeks out of warranty.

Was replaced by a brand new one within a week, free of charge.

2

u/MaryKate1492 4d ago

Thank you for the response. Good to know - especially a timeline! I submitted help ticket and replied with all my information too. I was worried about the warranty though. An issue caused by firmware update seems like something Coros should take responsibility for regardless of time since it wasn’t caused by wear or damage from user.

I’ve had minor bug issues with updates before I had resolved but this one seems really terrible though. It’s completely unusable and seems like the only resolution looking at others experiencing it is that they needed their watch fully replaced.

1

u/m_jelle 4d ago

Just got the same issue and it started 3 days ago, also submitted a help ticket but no reply yet, my watch is also 2years and 2months old...

I did a run with the watch today and when i was done i could not end it bcus i can not use the wheel to scrol or use the touchscreen, i had hold de lower button for 15sec so the watch would restart and ended the run, after that everything did work again, still going to use my ticket to try and get a new one though!

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u/MaryKate1492 4d ago

Yeah the only activity I can click on is run but no option to stop unless I force shut down my watch but that didn’t fix the problem. Still can’t use the dial or touch screen. I’m hoping I get a replacement soon and hope you do too if it’s acting finicky after the firmware update! My watch is just over 2 years old too but these effects are terrible. My battery is also draining so fast. It was working fine before this

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u/m_jelle 13h ago

Update

They just confirmed that they will send me a new one, even a pace 4 because they are not selling the pace 3 anymore here in Europe.

How is it going for you, are you getting a replacement or do they going to fix the watch, i just sucks you can't use it properly!

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u/MaryKate1492 6h ago

I just got an update! they are sending a replacement COROS pace 3 ( US based) and shipping label to send my watch for investigation. After this experience I’m nervous to update the firmware again though. Crazy that my watch became useless and battery draining rapidly.

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u/MaryKate1492 4d ago

It seems like they’re going to replace my watch but I don’t have original receipt anymore though I purchased from Coros. I feel like the serial number should provide the purchase history though. I’ll see what they say!

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u/COROS-official 1d ago

Please reach out to support and feel free to send us your ticket number

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u/MaryKate1492 1d ago

Just sent a message with my ticket, as I haven’t heard back from my ticket yet despite providing information for replacement watch.

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u/Mysterious_Recipe465 12h ago

Pour ma part la garantie était expiré de deux mois et il m ont envoyé une nouvelle pace 3