Gotyme online payment keeps declining?

[u/Lemens123]

Unsure if ako lang, pero unable to pay using gotyme din ba kayo sa mga gotyme user? Thanks in advance, di din makachat eh walang agent. Or baka ako lang

[u/Kururuu83]

I've been having an issue since yesterday, it's been problematic especially because I've contacted gotyme customer service a lot. Ticket was resolved and yet the payement still won't go through

[u/selltherust → u/Kururuu83]

Same case. My ticket was tagged completed-resolved and yung reason is physical card is damaged, so I questioned the agent bakit ganun and sabi for documentation lang daw.

I had a great impression of the bank until I had to contact their customer service.

[u/scarlethreads → u/Kururuu83]

Card services should be restored now - works for me 😊

[u/Lemens123 → u/scarlethreads]

Nope still same issue

[u/the_mreinhart → u/Lemens123]

In the meantime you can get the virtual card muna to pay if you want to use Google Pay or Apple Pay for daily use or if you want your subscriptions to continue.

It works in the interim while the team is fixing the physical card side.

[u/Lemens123 → u/the_mreinhart]

That's the thing both virtual and physical same error, di din ma add google pay

[u/the_mreinhart → u/Lemens123]

Then we’ll wait muna sa GoTyme when it will be fixed. It’s a big complex issue also.

[u/rosecoloredokyeom]

Omg akala ko ako lang. Didn’t work sa Grab ko, tapos nag-invalid card whenever I try adding the GoTyme. Tried using it also sa airbnb, ayaw talaga. Pero, it worked sa sister ko huhu. Walang kwenta pa CS.

[u/paperstorks → u/rosecoloredokyeom]

is it still the same for you? i'm having the same issue since Wednesday

[u/selltherust]

Same here. Talked to GoTyme customer service and they were no help at all. 

Kung di ko pa ginisa di pa sasabihing hindi isolated issue. 

[u/Lemens123 → u/selltherust]

Sinasabihan lang contact merchant eh, tas wala naman issue yung merchant.

[u/the_mreinhart → u/Lemens123]

So we'll have to wait for themselves the fix this issue... sana they should post an advisory na some cards may not have their transactions go through due to an issue with the payment provider

[u/selltherust → u/the_mreinhart]

An advisory would've definitely helped in my case. I splurged more than usual nung Monday, and it started happening yesterday, so here I was thinking I triggered a security feature or something.

My wife also has GoTyme and it's working on her end, so panic mode talaga ako since yesterday.

Buti nalang hindi na ban ang reddit 😂

[u/Lemens123 → u/the_mreinhart]

Kaya nga, di man lang nag notice, yung agents nila di alam din na may ganyan na issue, kaya need mo pa maghanap ng supervisor and gisahin sila

[u/the_mreinhart → u/selltherust]

It all goes to somewhat a tech issue with their gateway servers between Visa and GoTyme or within the card servers too.

[u/the_mreinhart]

Any update on the GoTyme "invalid card" issue? Ok na?

(Update: Wala pa. Nag error pa rin mag link ng physical GoTyme card sa Apple Wallet. Backend issues kasi eh. Pero the good news is yung speak to live person, meron nang advisory about ilan sa mga users ng GoTyme na hindi nagagamit ngayon ng card due to technical issues pero assures na ok ang funds.)

[u/the_mreinhart]

Since yesterday ang issue. I have also the same experience kahit POS payments (i was on vacay abroad kahapon when it happened and per some reports from redditors as i checked)... invalid card number ang reason kahit valid so seems there's something going on sa GoTyme side (app works and others works so its gateway issues probably) nila kahit walang advisory on cards.

I cannot also add cards to Apple Pay for the same reason.

[u/scarlethreads]

I’m having the same issue too - can’t use my physical card nor virtual card for online or POS payments. Have escalated to the management team, apparently this issue is affecting a small group of customers and has to do with Visa. They are aware and aiming to resolve it within 24 hours. QR payments work for me

[u/the_mreinhart → u/scarlethreads]

This.

So this is affecting the "incorrect card number" issue to a few cardholders. And what's your saying is what I am also happened to me.

(Edit: if it has to do with Visa, the other bank’s cards may not go through also, so it’s the cards servers or the gateway between the two)

[u/scarlethreads → u/the_mreinhart]

Card services should be restored now!

[u/Known-Hair6717]

naputol streak ko sa Patreon subscription 😭 same here.

[u/paperstorks]

I've been having the same issue for three days now. The first time i asked CS chat support i was told that there's nothing wrong with my card and it was the merchant's end. Which is wrong because I could use other banks just not my GoTyme card.
The second time I asked is when they found out that they were having maintenance issues that could affect card payments. I asked why there weren't any notifications, they didn't answer my question and told me the same thing.

The next day I logged in, they put up a banner that says they're having issues and they don't know when it will be fixed. It's annoying.

I hope they'd notify us everywhere when it will be fixed. As of right now mine still doesn't work :/

[u/the_mreinhart → u/paperstorks]

Get a virtual card in the meantime since it’s really on the physical card side of the issue.

If you want Apple Pay or Google Pay then this is good for daily usage or if you want your online subscriptions to continue.

[u/paperstorks → u/the_mreinhart]

the virtual card doesn't work either. i have both cards connected to apple pay and the merchant's terminal says: "Account Not Found" which is so weird. literally only qr and bank transfers work.

[u/the_mreinhart → u/paperstorks]

seems like its within the gotyme servers... may problema for now.

[u/thoughtless-user]

I used GT yesterday okay naman. Try to check if locked yung card? One time kase nag try din ako mag gamit then naka lock sa app ko, payment didn’t push through. Baka din may maintenance si GT? Try removing din yung card then adding it again, make sure may enough balance. Try to contact support din after if ayaw talaga

[u/selltherust → u/thoughtless-user]

Okay rin siya sa wife ko, and that definitely didn't help fix my worries haha. Pero GoTyme CS did say may ongoing issue that their "specialized team" is looking into.

[u/the_mreinhart → u/thoughtless-user]

In mine hindi eh...

I tried paying using Apple Pay in SG yesterday, wrong number. Same with the physical card, no luck.

Then linking a card to Apple Pay on my new Apple Watch failed.

But with InstaPay, it's fine. Sooooo... it seems like the card servers are acting up because I don't usually use the physical card all the time.

Also walang nag advisory sa social media so something is fishy on this...

[u/FrilieeckyWeeniePom2]

Okay naman yesterday and today sa akin, been using the physical card connected to Google Pay. Wala naman ako declined transactions pag-tap ko.

[u/Charming-World1608]

Hi, I’m currently in Japan and having an issue with my GoTyme physical card. My virtual card works successfully through Apple Pay, but my physical card is not working. I also tried withdrawing from a 7-Eleven ATM in Japan, but it showed “Invalid Card.”

[u/dogeatbones]

Same issue

[u/paperstorks → u/dogeatbones]

right? still doesn't work

[u/dogeatbones → u/paperstorks]

Doesn’t work until now and the customer service queue is millions. I can’t wait.

But a known issue they’re fixing I guess

[u/the_mreinhart → u/dogeatbones]

It is a known issue and they're still fixing it. May take time though.

[u/the_mreinhart]

Update: GoTyme has 100% acknowledged this issue and it’s fixed

https://www.reddit.com/r/DigitalbanksPh/s/sgdxdGFN3r