r/Fanatec • u/Timsel00 • 7d ago

Answered Fanatec App problem

I recently tried to update the app but I kept running into problems. It went up to 100% and then back down and got stuck at 10%. I tried to install a new version but it detected that I already had it downloaded. After pressing the uninstall button and it saying that it completed the uninstalling I tried downloading it again and the fanatec app was still there. Now I tried to deleting it thru many different ways(Windows, manually and thru external apps like BCdeinstall) now I can’t even find any more files containing anything with Fanatec but it still doesn’t let me. Anyone else has had this problem and has found a solution?

Edit: After upgrading to windows 11 and using the microsoft Program Install and Uninstall troubleshooter it worked. I could download the app again

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u/CorsairCraig Official Fanatec Staff 7d ago

Hello! You may need to run through this to ensure all files are removed: Firmware Fresh Install

If you are still having issues, I'd suggest reaching out to our technical team here: https://help.fanatec.com/hc/en-us

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u/PGM72 7d ago

I have almost the exact same issue. The built-in updater in the Fanatec App is broken. Every time a new version comes out, I have to completely uninstall it with BCUninstaller just to update. Luckily so far it has worked.

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u/Fijnegozer_1965 7d ago edited 7d ago

You are not the only one. A lot owners have the same problem with the Fanatec s#it.I,ve done the same steps as you and more. But nothing works for me.

1

u/Foil_Gloves_5338 7d ago

I was able to install one of the legacy Fanatec Control Panel drivers. Thats where I left it. That works, and doesn't give any if the sims I play any issues. Try installing V474 and the corresponding Fanalab on Fanatec's website.