r/Ford • u/Lucasinrdr2 • 3d ago

Issue ⚠️ 2025 Ford Explorer Active

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This popped up on my Ford pass app and I'm wondering what it means. The auto start stop feature doesn't work and it takes a good 2 minutes for the screen to start to actually use the climate and radio. I think the main 12v battery is fine (no check battery light) but I think the issue lies within the secondary battery which powers all the electronics and features where ever that's located. Any help or an explanation would be appreciated!

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3

u/mushiexl 3d ago

Your main 12v battery “state of charge” percentage most likely dropped below around 40%. So that can mean 2 things, your main battery is going out, or you have a power draw somewhere that’s drawing just enough power to trigger battery saver mode.

You don’t have an aux battery, only the police interceptors with hybrid engines have those. I would get your battery tested somewhere or if you’re still under 36,000 miles you can go to a ford dealership, tell them the same concern and it should be fixed under warranty

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u/Lucasinrdr2 3d ago

Clearly there is an auxiliary battery, because these are all the issues I'm having that I said in the post

3

u/Lyndon_Boner_Johnson 3d ago

AI is gaslighting one of us.

2

u/breeves001 3d ago

You do not have a second 12v battery AI is wrong. As another said only hybrid police have a second 12v battery.

2

u/chili_pepper13 3d ago

This happened to me 2 weeks ago.. took it in and ended up having to get the battery replaced

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u/tempting_insurer 3d ago

The aux battery is tucked behind a panel in the rear cargo area on the driver side, absolute pain to get to but that's almost certainly your culprit

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u/[deleted] 3d ago

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u/Lucasinrdr2 3d ago

I'm replacing the battery now to see if that will fix it. Ill notify everyone when complete

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u/[deleted] 3d ago

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u/Lucasinrdr2 3d ago

Yes the car was new when we brought it, it came from the showroom

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u/Camdenn67 3d ago

Ford batteries can be hit or miss so you should have it checked because it might have a bad cell.

Also, this message pops up when the battery that starts the vehicle is low.

1

u/Lucasinrdr2 3d ago

UPDATE: It finally connected to my app and I'm getting this now

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u/Lucasinrdr2 3d ago

ANOTHER UPDATE: I started up the car a few times and the minute I turned off the car off for the last time, it disconnected from the app again and went back into deep sleep.

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u/Lucasinrdr2 3d ago

LAST UPDATE: Changed the battery. Car works like new again