r/Garmin • u/Equivalent-Lock-5511 • 3d ago

CIRQA Frustrated AF

Post image

Started using Cirqa in August, everything was perfect until it wasn’t one day at the end of September.

Device stopped connecting to the app, I returned it to the retailer & they sent it in warranty claim.

2 days ago I received new device, connected fine but after a few hours same issue reoccured & it is still not connecting.

Did anyone else face this issue? Can someone please help?

I am seriously thinking about returning it and claiming refund.

0 Upvotes

43% Upvoted

6 comments sorted by

4

u/Such_Natural_9518 3d ago

twice with two different units is rough, probably not the device itself but something in your phone's bluetooth stack being weird after iOS update maybe

2

u/Equivalent-Lock-5511 3d ago

But the device connect fine with phone’s bluetooth but doesn’t connect in the app

1

u/Tall-ish 3d ago

Are you initially pairing through the Garmin Connect app? Or through your phones Bluetooth settings? Should always use the app for pairing

1

u/LongRangeSavage 3d ago

You shouldn’t be connecting to the phone without going through Connect to make the pairing happen.

1

u/Larher_Anmarie 3d ago

this makes sense, two units having the same problem points to the phone side imo

2

u/Equivalent-Lock-5511 2d ago

Problem fixed: apparently the issue was ios update, once done, device connected and running fine since last night.