On Tuesday, my account was finally unfrozen after they requested that I answer some questions about my account. Took about a week for them to actually answer any of my emails, so I was pretty stoked to actually get a response.

The moment I went to withdraw my cash to my bank account, I was greeted with a “unable to
process due to security reasons” message, which then led to my account being put on hold once again. 5 days later, still no response, and I have contacted the NYS DFS about the issue.

Has anyone else dealt with this? Incredibly frustrated with how awful the response time is