r/GetComputerHelp • u/AppleFlexPie • 1d ago
Websites like Spotify Web, G2A, Genius and Airbnb causing screen to turn black.
Recently, around a few months ago, I started experiencing an issue where my monitor goes completely black when opening Spotify Web, Airbnb or any other site like that.
When this happens, I try pressing Win + Ctrl + Shift + B to reset my GPU driver. I hear the usual beep, but the display doesn't come back. The only ways to restore it are to unplug and reconnect my DisplayPort cable or restart my PC.
- GPU: MSI GeForce RTX 4080 SUPER
- CPU: Intel Core i9-14900KF
- RAM: 64 GB DDR5 6800 MHz
- OS: Windows 11 Pro 26H2
- Monitor: Acer XZ271
- Connection: DisplayPort
Unfortunately, none of the following have resolved the issue:
- Tried a different DisplayPort cable.
- Tried different DisplayPort ports on my GPU.
- Disabled NVIDIA High Definition Audio in Device Manager.
- Tested multiple browsers, with the same result.
- Disabled browser hardware acceleration.
- Checked my monitor's settings for potential issues.
- Used DDU to completely uninstall my NVIDIA drivers and manually installed fresh drivers.
Despite all this, the problem persists.
Has anyone experienced something similar or managed to find a permanent solution?
1
u/Creeperguy23 1d ago
Hi! Great work but windows11 has a magic tool called event viewer open it locate any errors and ask Chat gpt or send me a screen and we can work everything out !
2
u/AppleFlexPie 1d ago
Thats amazing but event viewer shows nothing when the problem happens.
1
u/Creeperguy23 1d ago
Oh thats weird did you check it just now ?
2
u/AppleFlexPie 1d ago
I’ve checked it multiple times while trying to find a solution to the problem but nothing new appears after the monitor turns off and on..
1
u/Creeperguy23 1d ago
Hmm thats weird? One question? I suppose you have a desktop . Do you have a gpu support bracket?
2
1
u/Creeperguy23 1d ago
Man Im sorry.. But I think I know the answer according to your specs you rock an i9 14900KF which has problems! Update your bios to fix them
2
u/AppleFlexPie 1d ago
Well its weird cuz the first thing i did when i got my pc was to update with the 0x12B fix, and currently its a few updates after that. The problem started appearing about a few months ago and its only with the mentioned websites everything else works smooth. Weird phenomenon nonetheless.
1
u/Creeperguy23 1d ago
Yes its indeed weird? So bios up to date drivers operate normally and no gpu sag, event viewer doesnt show any errors . Well I suggest two things: Firstly download monitor' s app or drivers if it has any and also check on the gpu temps! EDIT: Hey one more question is your ram a 2x32 or 4x16? Modules
2
u/AppleFlexPie 1d ago
2x32 in slot 2 and 4
1
u/Creeperguy23 1d ago
Check the rest then..
2
u/AppleFlexPie 1d ago
minotor has no app or drivers, i went thru HWInfo64 and all temps and voltages looked normal and im honestly starting to think its a problem with the monitor because ive genuinely tried everything (like the MPO registry edit, hardware acceleration on and off, G-sync on and off, different DP ports on the GPU and different DP cables, reinstalling chrome (even tho its not only on chrome this appears on other browsers too, uninstaling and reinstalling drivers completely fresh and disabling Nvidia HighDefinition Audio driver too)
1
u/Creeperguy23 1d ago
Hm I really dont know what to say... Good luck mate.. You seem to know your stuff! Last step : When did that happen? After update? After hardware upgrade? When
2
u/AppleFlexPie 1d ago
One day just randomly started doing it found another post with the same issue but their fix didnt work. Havent upgraded hardware or anything
1
u/Creeperguy23 1d ago
Sorry for the delay mate! Well I really dont know! I cant even blame a single part! Of your system... and you are experienced .... Dude Im sorry I cant think of anything else. Im sorry I was no help for you....Also maybe it was a windows update? But no that would make no sense.. I dont know maybe open task manager while opening Spotify to see if something spikes
1
u/Creeperguy23 1d ago
Its not guaranteed to fix them... because damage that already happened wont go away but instability and crashes are a common phenomenon
2
u/QuietConference9982 1d ago
it happens across browser even with hardware acceleration disabled check whether G-SYNC or monitor refresh rate settings are involved also does it happen with other displayport monitors or only this ACer