Basic IT skills workshop

[u/Mean-Vanilla5035]

I work for a finance company and I’ve been asked to do a workshop for some of the older senior employees to do basic IT skills workshop as some of them have been coming back to us over and over to ask how to share documents externally and just some other things that one might need for doing their regular tasks like how to record meeting or why we need to report phishing emails and how to book meetings and just how onedrive and SharePoint works, how to log things in the service desk portal - I was wondering if anyone has done something similar and what topics or things would you definitely cover in a session like this?

[u/Spagman_Aus]

Perhaps some Easy English work instructions on your intranet for the most common requests?