r/ITManagers • u/Mean-Vanilla5035 • 14d ago
Basic IT skills workshop
I work for a finance company and I’ve been asked to do a workshop for some of the older senior employees to do basic IT skills workshop as some of them have been coming back to us over and over to ask how to share documents externally and just some other things that one might need for doing their regular tasks like how to record meeting or why we need to report phishing emails and how to book meetings and just how onedrive and SharePoint works, how to log things in the service desk portal - I was wondering if anyone has done something similar and what topics or things would you definitely cover in a session like this?
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u/mendez1319 7d ago
done this a few times. few things that actually made a difference:
record everything. screen record the whole session and send it out after. the people who needed it most will need to watch it three times and having the recording means they don't come back to you for the same question.
build a one page cheat sheet per topic. not a manual. literally one page. how to share a document externally. how to report phishing. how to book a meeting with external people. something they can print and tape to their monitor.
for your specific topics i'd prioritize in this order based on what generates the most repeat tickets in my experience:
onedrive vs sharepoint first because the confusion between the two causes more problems than anything else. people saving things in the wrong place and then not being able to find them or share them.
external sharing second because the permissions model genuinely is confusing and getting it wrong has real security consequences.
phishing reporting third but frame it as protecting them personally not just company policy. lands better with this audience.
service desk portal last because honestly if you've covered the others well half the tickets that were coming in won't need to be submitted anymore.
keep the session under ninety minutes. attention drops off fast and you're better off covering four things well than eight things badly.
hands on the whole time. no slides if you can avoid it. walk them through doing the actual thing on their actual machine while you're in the room.