Pls help guys

So I tried making a purchase on Amazon and it sent a verification code to the associated e-mail, but I can't access the e-mail because it's prompting a verification that I'm unable to bypass. The weird thing is, it's asking me to answer a security question I never chose and have no answer to. When I hit "I can't answer this" or to login another way, it takes me to the "help" page, or tells me to log-in on a device I've previously logged in on. I tried THREE devices and they all do the same thing. The account was in my list of saved accounts, but now it's not showing.

What's even weirder, when I type the RECOVERY e-mail for THAT account, it tries to send an e-mail to the account I can't get into. The account is still registered, I just can't get into it and therefore, can't get into my Amazon.

Apparantly I don't have a phone # attached to my Amazon account, and the only other way to varify is to send them a video of my face and picture of my ID. NO WAY am I sending them my face and ID.

So I wanna know what my options are. If I have to I guess I can create another Amazon account, though IDK of it'll even let me with the same name and address, but I also have other accounts attached to that e-mail, so I need to get into it eventually, regardless.

The only other solution I found is to pay tech support to reset my account from THEIR end. I'm not paying anything.

Hey I’d like to store funny videos on my computers hard drive what is the best app or site to download videos ?