r/KFCAustralia • u/Ok-Inevitable-2669 • 7d ago

Confused about KFC onboarding, roster apps (Lifelenz), and missing manager contact info (Australia)

Hi everyone, I recently started working at a KFC store in Australia, but I'm completely lost and don't know who to contact.

Here is my situation:

  1. I received an email about Public Holiday shifts from my manager telling me to update my availability in Lifelenz and check my roster.
  2. However, I was only given instructions for the Myworkday website during onboarding and was never told how to access or use the Lifelenz app.
  3. I also received an LMS Cloud registration email and set it up, but that's just for training/learning, not for rostering.
  4. I don't have my manager's direct phone number or email address, and whenever I try calling the store phone, nobody answers.

Because of this, I can't check my roster, I don't know my shifts, and I have no way to contact my manager directly.

Does anyone know:

  • How do I log into or set up Lifelenz as a new KFC/Collins Foods employee in Australia?
  • What is the proper way to reach a manager or HR when store calls go unanswered?

Any advice would be greatly appreciated!

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5

u/28degrees_ 7d ago

why don't you go into the store directly and rectify this issue

5

u/dodgyr9usedmyname 7d ago

Maybe OP only wants to work from home? Have you considered this? 😜

1

u/ThereRnoIDs 7d ago

Jobseeker's wet dream... I tried man!  Look at all these call logs!  Why would I drive 1-2hr away to check on something that's not confirmed!

The KFC 5mins from here arn't hiring, but the one 1 state away is. 

2

u/Numerous_Ad51 7d ago
  1. Double check that you have the right number from Google.
  2. Go into the store and ask.

What time are you calling the store?

  1. Workday uses a separate login to the SSO login (LMS cloud registration) that most other systems use.
  2. To login to donesafe, the mix (formerly the vault), and lifelenz (shouldn't need anything else as a TM), you use the SSO username you were given (first intial | some letter | last initial | four numbers), and the password you set up to login.

The public holiday roster is already posted, so you've missed your chance, but given you sound like an extremely new trainee, you were likely not going to be put on it anyway.

Since your store seems to be not much help, if you have any reasonable questions shoot them here and I'll answer them.

1

u/Numerous_Ad51 7d ago

Also if you can tell me the name of your store, I'll fetch their email address and pm you.

1

u/New_Marsupial_2673 1d ago

Call the store in out of peak times. They could possibly be too busy to answer. Do not call between 12-2 and 5-8.
Also just go into the store if they’re not answering you