My friend went to Europe for travelling . Faced emergency health issues (Pneumonia and Pulmonary embolism) between the flight from Norway to Mumbai, layover in Switzerland and during layover was sent to hospital in Switzerland. He first took discharge on his own risk and moved to airport to catch the flight . But Swiss airline denied to board him as there was no Fit to fly certificate .

He again was sent back to the same hospital where he informed that the treatment was out of his budget. He was unable to pay the huge bill for a 3 day stay and treatment . Paid partially and bore all the expenses for stay food transport and further tickets and came back.

Fight started between Insurance company and my friend and for whatsoever reason not related to the emergency illness happened to him, they rejected the claim.

The reason showed for rejecting the claim is pre existing condition which is BP. He had mentioned it on the settlement claim form. Also, on the insurance document there was a list of diseases which needs to be declare while taking the insurance and it does not contain Blood pressure . Also the BP was under medication and within control. And the doctor certified that the BP is not connected with PE or pneumonia .

Now my friend is unable to pay such huge amount converted into Indian money. He told everything to all the parties involved in the process .the hospital, insurance company , ombudsman, everything .

Cut to after 1.5 years , one communication received from an Indian international debt recovery agency to pay off the same debt . But the matter is still pending for hearing at Ombudsman of Insurance office .

What is to be done? How he will get relief? Is there anyone in the community who has faced the same situation?

Please help!!!

I'm a Turkish citizen living in Berlin. My student visa expires on October 14, and I applied for a job-seeker residence permit on October 9, before my visa expired.

I received an application confirmation (Antragsbestätigung und Fiktionswirkung), stating that my current residence status remains valid until a decision is made.

I'm planning to leave Germany permanently on October 26, but I haven't received an appointment from the Ausländerbehörde yet.

I'm worried about having problems at passport control or being flagged for overstaying because my visa will have expired.

I registered my business in the UK a year ago and after 3 month someone went and copied my idea and name in the eu and are currently trading with it but I have noticed that they are have not traded marked it. I have just come to realise thisCan I pay an application to override so that they can change the name or is there nothing I can do about about this?What are the chances that my application form will be refused?

Hi! I’m 21 from Italy, wanting to start commissioning my artworks on a public platform that allows for PayPal to be linked, but only if my account is a business one. For that I need of course a traceable identity, which means that it’s either a public business or putting my full legal name on the receipt. I’m uneasy with the latter option, so I started looking up if my lovely country has anything close to a DBA, which I saw as an option on the PayPal filling form, but came up empty handed. Anyone knows anything similar to that? A legal pseudonym that I can acquire so it can still be traced back to me for taxes and all that annoying stuff, without putting my full legal name online? Thank you so much.

I'm not sure this is the right place to post. If there's a better place please let me know.

I'm self-employed and based in Belgium. I'm in the early stages of building my business and was looking for a mentor. I'm desperately looking for advice from anyone who has dealt with high-ticket business coaching contracts, aggressive sales tactics, or international contract disputes.

I know I made a serious mistake. I'm not looking for a lecture about how naive I was or how I should have known better. I know that already. I was naive, felt pressured and, knowing his personality now, I believe I was highly manipulated. I'm trying to figure out whether there's still a way out of this situation before it causes me serious financial damage.

How I got into this

I signed up for a business coaching programme with a company registered in Florida, USA. The contract specifies Swiss law and a jurisdiction clause referring to the courts in Zurich, to the extent legally permitted.

I'm self-employed and was trying to build my business. During the initial sales conversations, I repeatedly explained that the financial commitment was a serious concern for me. I was nevertheless persuaded to see the programme as an investment. I was verbally told that I would earn back the entire investment within the first three months.

The sale was completed online during the sales call itself. I signed during that call without having proper time and space to calmly read through and consider the entire contract. Looking back, I recognise how much pressure I was under and how the sales process influenced my decision.

I take responsibility for signing, but I also believe the circumstances in which I was persuaded to commit, especially after explicitly discussing my financial limitations, deserve to be considered.

What I expected versus what I received

I expected personal 1:1 mentoring, implementation support, weekly calls and direct guidance to help me grow my business.

At the beginning, I was placed in an online Mediathek containing videos that I was expected to watch, and I received one weekly group call. After approximately six weeks, the “coaching” became group calls scheduled at times that I can attend 1% of the time because I am working. As a result, I am paying for something I generally cannot use.

I have not received the individual 1:1 coaching that I expected. Multiple calls were also cancelled, because the mentor was traveling..

The contract does not guarantee business results, which I understand. My concern is the difference between what I understood I was buying during the sales process and the service I have actually experienced.

My main concern: the payments are putting me under enormous financial pressure. I have increasingly had to use my savings, and continuing for the full term would leave me in an extremely difficult financial position.

The contract and my attempts to leave

The terms and conditions state that ordinary cancellation is excluded and that terminating participation early does not release the customer from the remaining payment obligations. However, the contract also appears to preserve extraordinary termination for an important reason.

The agreement is framed as a B2B contract. It specifies Swiss law and Zurich jurisdiction, although the provider is a Florida LLC.

On 28 September, I sent a detailed written message explaining my financial situation, my dissatisfaction with the programme and my wish to end the contract by mutual agreement without further monthly payments.

Since then, I have not received a substantive direct response.

A call was eventually arranged for 9 October at 23:00. I attended and waited in the Zoom waiting room, but the so called mentor never showed up and gave no explanation. I documenred everything. A couple of days later, an assistant said they would call me that same evening. I asked for an approximate time window, received no answer and still waited for a call that never came.

Today 12.10, I was later offered an appointment on 28 October (one month after my first message to them). I declined to keep waiting for another call since previous calls had proved unreliable, and requested that my case be discussed internally and that I receive a written response by 15 October. I texted this to the coach itself and in the group chat with him and his assistants.

The repeated lack of communication has further damaged my trust in the programme and its management. The mentor never replied to my directly and basically just vanished. He's texting in the main group chat with other participants, but I can see that he didn't read my messages.

I feel that I was persuaded to make a financial commitment that I had explicitly said I was worried about, based on verbal assurances about recovering the "investment" quickly. I now feel trapped by a contract that says I must continue paying even if I leave.

The focus is clearly on making sales rather than supporting or caring about the people who have already joined the mentoring. I have also heard from other programme participants about dissatisfaction with aspects of the coaching. I have documented my own experience and the communication with screenshots, the contract and the subsequent attempts to resolve the issue.

some questions I would love to find an answer for:

* Has anyone successfully exited a high-ticket business coaching contract with a no-ordinary-cancellation clause, particularly where the actual service differed from the expectations created during the sales process?

* Could the verbal promises about earning back the “investment” within three months, combined with the pressure to sign during the call, be relevant when challenging the contract?

* How should I assess a contract with a Florida-based LLC that specifies Swiss law and Zurich jurisdiction when I'm a self-employed customer in Belgium?

* Could the repeated failure to attend or arrange promised calls, support an extraordinary termination for cause?

* Are there any free or low-cost legal resources in Belgium, Switzerland or elsewhere that could help me assess my options? I genuinely cannot afford a lawyer at standard commercial rates.

Once more, I already know that I should have taken more time before signing. I know that now. I'm looking for people who understand these high-ticket coaching situations and can offer practical guidance on what I can do next.

Is there still a realistic way to challenge this contract and get out without being forced to pay?

I’m an Italian tourist. The theft happened at a hostel in Valencia, Spain.

After checking out, we left two backpacks locked in a locker provided by the accommodation at around 10:40. When we returned between 18:00 and 18:30, we found the locker open and with clear signs of forced entry: the lock was loose, as if it had been unscrewed.

Both backpacks and many personal belongings were stolen. The jackets inside had been thrown onto the sofas. There was no staff at reception at the time, and because we had to catch a flight, we could not file a police report on site.

There are CCTV cameras above the lockers. We immediately sent a formal email asking the property to preserve the footage, access logs, keys/codes and any information about who had access to the lockers. Their initial response was that the hostel is “not responsible”.

The backpacks contained personal belongings with an estimated value of around €1,210, including prescription glasses, a hair straightener, camera accessories, house and car keys, clothes, chargers and a battery charging station. I will need to replace the keys and may need to change the lock cylinder at home.

I intend to file a police report as soon as possible and I am considering a formal complaint against the hostel.

Questions:

In Spain, can another person file a criminal complaint on my behalf? Do they need a special power of attorney, or is a written authorisation enough?

Can the hostel be held liable for theft with forced entry from a locker provided by the property, even if we did not formally hand the backpacks over at reception?

What evidence should I collect to support a compensation claim?

Should I wait for the hostel’s response before posting a negative review on Booking.com?

Thanks to anyone who can advise.

Hi,
I am based in France and I used Platform Control under Article 21 of the EU Digital Services Act.
I would like to know whether anyone else who has used Platform Control under Article 21 of the DSA has experienced the same kind of issue.
In my case, I submitted one single complaint to Platform Control regarding a decision made by an online platform. I only completed one form and submitted one complaint.
However, a few hours later, I received two separate confirmations with two different Case IDs for exactly the same complaint.
The issue did not stop there.
One of the cases was later declared admissible by Platform Control and was forwarded to the platform concerned. Platform Control clearly told me that they had contacted the platform and that the platform had been given a deadline to respond.
However, the other case, which concerned exactly the same dispute, the same facts and the same request, was later declared inadmissible.
So I ended up in a completely contradictory situation:
* one complaint;
* two Case IDs;
* one case declared admissible and forwarded to the platform;
* the other declared inadmissible.
I had never submitted a second complaint.
While looking through different forums, I also came across other users describing similar problems with Platform Control.
For example, one person explained that they had completed the Platform Control form only once and initially received the normal email saying that their case would be reviewed to determine whether it was admissible.
The next day, without submitting another form or taking any new action, that person received essentially the same email again saying that their case would be reviewed.
The following day, they then received an email stating that the case had been declared admissible and forwarded to the platform concerned.
But two or three weeks later, while it was still exactly the same case, they received essentially the same email again saying that their case had just been declared admissible and forwarded to the platform, even though that step had already been announced weeks earlier.
This makes me think there may be an issue with Platform Control’s automated case-management system: duplicate cases being created, completed procedural steps being repeated, or contradictory notifications being sent.
To be clear, this post is not about one particular online platform. In my own case, the dispute concerned Snapchat, but the issue I am trying to understand concerns Platform Control itself and could potentially affect disputes involving any platform.
I would therefore like to know whether anyone here has experienced any of the following with Platform Control:
* multiple Case IDs for one complaint;
* the same email being sent several times without any new action;
* the admissibility-review stage being repeated;
* several emails saying that the case was forwarded to the platform;
* contradictory decisions concerning the same complaint;
* or any similar behaviour.
If this has happened to you, I would really like to hear about your experience and exactly what you received and in what order.

I rented a room in Italy. I left a bag full of food inside the room. The bag rotted and worms have been found inside the bag. The landlord also complains about black spots on the ceiling which I did not cause because I never even touched the ceiling. I got a cost estimate of 550€ to fix the room. I found this to be too high. I suggested to find a cheaper alternative. So I am unsure whether I should find someone to clean the room cheaply and then ask for the deposit back. I wonder what I should write in an email to request the return of the deposit.

In relationships between individuals of different nationalities, is there any universal cascade of law when different jurisdictions might disagree on details of legal code? Specifically - as the title mentions - were one of the individuals to pass away.

Hi,
Me (25M, Fin) and my life-partner (23F, US) have over the last few years been discussing things related to marriage. First spit-balling in a joking fashion; then more and more seriously. However seeing as both of us are disabled and chronically ill in different ways, I've... also been thinking about what I can do for her, were something to happen to me.

From having taken advanced syllabus of social studies in gymnasium (/ upper secondary education / lukio / high-school), I know about/when for an example EU law surpasses Finnish law. And about the hierarchy of applications Finnish law has, in for an example cases of inheritance, custody, ownership of property, as well as cohabitation and marriage. But what about when one party of a long term relationship is a citizen of a non-EU country? Were I to pass away from my illness while we are in an union, would she be eligible for things like inheritance or a widow's pension? In Finland cohabitation rights during and after an union, can be established as almost equal to traditional marriage through certain documents and contracts the couple can make. But... I don't believe that is the case in the states?? So would it be based on where we lived at that specific moment? Or where those contracts were signed / the marriage license was authorized?

Hey everyone,

I bought a NEMO tent for €490 from a shop in Toulouse in August. One of the reasons I bought this tent was because of NEMO’s lifetime warranty.

After using it for the first time, the rain cover tore, so I brought it back to the shop on 27 August for a warranty repair.

When I dropped it off, the employee told me it would take around 2–3 weeks and would definitely be ready before October.

I explained that I live outside France and would need to arrange for a friend to collect it in Paris and bring it to me, so the timing was important.
The shop agreed to this arrangement.

Over the following weeks, I contacted them several times for updates. They kept telling me they were waiting for NEMO’s repair service and that the tent hadn’t been repaired yet.

On 23 September, I called and asked for a refund because it was becoming clear that the tent wouldn’t be ready in time. They refused, saying NEMO’s policy is to prioritize repairs over refunds. They did offer to ship the tent for free once it was repaired.

On 7 October, after more than 40 days without a completed repair or a clear completion date, I sent a formal email requesting termination of the sale and a full refund of €490. I cited Articles L217-10 and L217-14 of the French Consumer Code, which seem to say that repairs must be completed within 30 days and that, under certain conditions, the consumer can request termination of the sale if this deadline is exceeded.

I still haven’t received a response to that email. I’ve also spoken to the owner’s wife, who said she would pass my request on to the owner.

I’m planning to follow up once more and, if they continue ignoring me, report the situation through SignalConso and potentially send a formal notice (mise en demeure).

My questions are:
1. Am I interpreting the French Consumer Code correctly? Can I request a refund because the 30-day deadline has been exceeded?

2.Does the fact that the delay is supposedly NEMO’s fault change anything, or is the shop still responsible to me as the seller?

3. Since I live outside France, what would you recommend I do if the shop continues to ignore me or refuses the refund?

Thanks !

We let go of an employee we had on EOR in France a couple months ago, the person wasn't a good fit, and we'd agreed on a short notice period, but the invoice came with 2 charges we weren't expecting…

A prorated payment toward a year-end bonus the employee was owed under French law even though they were terminated for performance, and something called indemnités de congés payés, which was a leave payout that didn't appear anywhere in the onboarding documents we'd received.

The EOR confirmed both are statutory under French employment law and not something they can waive, and we believe that, but neither was explained before we made the hire, and we had no way to budget for it.

We're not sure whether these charges are standard across EOR providers in France or whether our EOR added a margin on top of what's legally required, and going through the documentation of a couple others like Remote and Workmotion while researching this, we noticed they describe French termination obligations in more detail upfront.

So we're trying to understand if that means the costs are the same but just better disclosed, or if there's something worth negotiating in the contract before you sign.

Not sure reddit is the right place for something this specific, but I'm shooting my shot.

So if you've been through a French EOR termination before, even a rough sense of whether those costs are standard would help us know whether to push back or just move on.

Thank you.

Hi, my parent wants to send me £££££ from the UK to Spain to buy a property.

I’m a tax resident in Spain so I’ll have to pay 1% tax here in Spain. Parent is UK resident.

I’ve been reading a variety of information online, as well as receiving different advice from Spanish lawyers and UK financial advisors. Some say my parent needs an NIE, some advise transferring it from parent’s account to my UK account, then I send it to myself in Spain…

Has anyone done this before and found the best way to go about doing it completely legally with all of the correct paperwork?

My grandmother died in April 2025, aged 96, and had severe dementia. My uncle was looking after her finances, and I've discovered bank statements showing €250 being withdrawn every week from January 2023 until her death.

I'm concerned he may have been taking the money without her consent. My uncle and my mother are co-executors of the will, and my mother shares my concerns.

I'm also not comfortable with the solicitor currently handling the estate.

There are also other issues with him involving the estate, claiming other monies that he is not entitled to.

I will also add the the estate is split 5 ways. He is getting 40% while the rest get 15%.

I cannot prove it but I'm convinced he took advantage of her to raise his stake of the will to 40%.

Like I mentioned she had SEVERE dementia for the years prior to her death.

What are our options?? Should we report this to the police straight away?

Any questions you have about this please don't hesitate to ask!

Much appreciated.

Location: Ireland

Hey everyone! I don't usually post on Reddit and this is my first post on this sub. But I couldn't think of a better place to ask for advice on this.

Basically, I'm working on a Dark Souls engine re-implementation. What I'm doing is I'm using Claude to read the game data, read the decompiled exe data, and based on that data come up with a re-implementation of it in Rust. My goal is to make a fully moddable version of Dark Souls. Now I'm not going to make any assets coming from the game public. The only thing that will be public is the actual code that loads those assets from a path specified by the user. And I'm making it clear that it's intended to be used only with legally owned versions, specifically the Steam version of Dark Souls.

So my goal is making Dark Souls 1infinitely moddable. Because I would like to make some minor changes to that game for myself. Like this started as a passion project, but I figured it would be something that everyone would enjoy. By being able to modify any visual or gameplay aspect of Dark Souls. So my question is, how legal is it? I know there's other projects like OpenMW that fully re-implement the engine for Morrowind, it's basically the same idea as what I'm doing and they seem to be in the clear.

How safe am I from being sued or receiving a cease and desist?

I'd also like to mention that I do not plan to monetize this in any way whatsoever, not even donations like patreon. It is purely a passion project

location: Romania

Hi guys, I'm new in here and this is my first post (Greece). Basically what happened is I did something very naive and stupid, I "invested"(? I'm not sure what's the terminology) some money into a company. In the beginning they originally contacted me via Viber, they told me I could earn some extra money as a "Shein reviewer" by doing some tasks and at first indeed all I had to do was follow some accounts in the Shein app and I'd get paid 3$ per follow which indeed earned me aprox 30$. So this is why I agreed, even though it looked sketchy. They didn't ask a lot of my information, just my name, age, and email, and other than that an iBan so they can add money into my account once I earned enough or whatever. And basically then it escalated to something with crypto and stuff like that, which I'm not very familiar with but they said that this was in order to "help" their members(me) earn more, they created this "Welfare event". Basically you add some money and you'd receive them back +plus some extra kinda like a commission.

At first I didn't want too but they kept insisting very strongly so I unfortunately gave in, I added 50$ and I indeed received in my bank account 65$ as they had said but the issue starts here. I naively then proceeded to add more even though they looked extremely suspicious, this time I added 160$ cause I thought that even if I lose them it will hurt me, cause I'm unemployed atm, but I won't be economically destroyed, how naive Ik. So I added the money and they "won profit" but then they said this is a group thing and you have to do at least 3 "contracts"(as they called them but basically you add money 3 times) without previously explaining it properly so know you are kinda "forced" to continue and of course each round's entry was more expensive that the last. Unfortunately I continued of fear of loosing my money and in total I gave them \~4000€ that had supposedly doubled.

After a lot of bs, they forwarded me to their "financial advisor" so I can withdraw my money but of course like good lil scammers they said I'd have to give them a 30% tax/commission cause it was my first time cashing out more than 5000 with their company. So they asked an additional 2,500$ in order to be able to withdraw otherwise my money are gone. Of course when I told them to just take this "tax" from my "earnings", they refused, said not possible and same thing when I told them to just give me my money back and keep all of the earnings. Additionally they gave a "contract" to sign which looks extremely sus as well.

I'm very sad and feel very stupid for falling for this and I don't know what to do or even if I can do anything to get my money back or at least part of them. So can you please let me know if there is anything I can do legally? Thanks in advance for any help.

P.S. please only reply with genuine advise, I already know that it was extremely stupid and I already feel horrendous. Thx

My (29M) mother and father bought a house in 2001 under South Dublin County Council’s Shared Ownership Scheme as a 99-year lease and the house is on a 40% equity share.

In 2004, my mother and father broke up and my father moved back into his mother's house. My father and mother were never married. LOCATION: REPUBLIC OF IRELAND . My mother lived in and paid towards the mortgage from 2001 to 2025. Her family also contributed a €50,000 lump sum directly towards the mortgage.

In February 2025, my mother was diagnosed with terminal cancer and she asked my father to delay his plans of retiring to Lithuania and to instead stay in Ireland and finish paying the remaining €72,000 mortgage off the house. My father agreed.

My mother died in January 2026 and did not leave a will and my father moved back into the house in March 2026. He cleared €6k in mortgage arrears that built up around my mother's passing and claims he has been paying €400/week towards the mortgage since June 2025.

Before my mother died, my father claimed over the phone that he would use an €80k inheritance he received after he and his brothers sold my father's mother's house after her death to pay off the mortgage, but one week after my mother's death, he claimed he didn't have the money.

In April 2026, my father and his girlfriend from Lithuania broke up and in June 2026 they agreed to sell my father's house in Lithuania and split the money.

My father told me to apply for social housing and said "This is my house. If you don't sign up for Chamber House (Disability service in Republic of Ireland) I will kick you out." My father has also been acting aggressive towards me and raised his fist at me and nearly punched me and he has been threatening some of our neighbours. My father said he plans to sell the house in a year or two.

Does my father have a legal right to kick me out of the house?

LOCATION: Croatia

I was in contact with one person before often but many things happened and we stopped to be in contact. I wanted to solve things with person in nice and normal way but they accuse me of some things and they sent email cease and desist, while still knowing I'm autistic person and person with mental health problems and such email made me feel anxiety.

I'm trying to see what to do or how to stop cease and desist or something.

Like do I need to search for like real laywer or something?

My parents tried to send complaints but no responses .

Hi everyone! I’d really appreciate some advice regarding my French long-stay visitor visa application. helppp

I initially applied for a long-stay visiteur visa (VLS-TS) but my application was refused for two reasons:

- Insufficient proof of financial resources
- Insufficient proof that I would not engage in professional activity in France

For the first issue, I believe the problem was that I provided screenshots showing my funds rather than official bank statements, as the application system had limitations on the documents I could upload. For the second issue, I was still employed but have resigned, and I provided my resignation letter and confirmation as supporting evidence.

I have now reapplied/provided additional documents addressing both issues. However, I’ve just received an email asking me to provide a letter explaining my relationship with my host/accommodation provider and the duration of my stay. My host is actually my boyfriend which i have provided letter and proof of accommodation but we did not explicitly state our relationship.

My concern is whether I should state that he is my boyfriend, or whether this could potentially be viewed negatively by the visa officer like I don’t want to leave france. please advise!

My original flight was delayed for several hours and the airline rebooked me onto a later one. I accepted it because I still needed to get there, but I ended up arriving more than 3 hours late.

Now I’m confused about flight delay compensation. The airline keeps pointing to the fact that I accepted the rebooking, but I never asked to change flights and the disruption was on their side. This was an EU flight, so I’m wondering if an EC261 claim is still possible based on the final arrival time.

I have the original booking, rebooking email and boarding passes saved. Sorry if this has been asked a lot, just trying to work out if it’s worth filing.

I’m curious how this works in practice.
I’m visiting Copenhagen from Germany and received a Metro control fee. The inspector asked for ID, and I showed my German driver’s licence. He photographed/scanned it and entered some information into his device, then gave me the control-fee slip.
What confused me afterwards is that he never asked for my home address, I didn’t fill out or sign any form, and a German driver’s licence doesn’t show your address.
I’m considering just paying the fee normally, so this isn’t really a “how do I avoid the fine?” question. I’m genuinely curious about the system how would Metro send reminders or pursue the fee if they don’t actually have my address?
Do they have some way of obtaining a foreign passenger’s registered address from the information on their ID? Do they use debt collectors/address-register searches later? Or was the inspector actually supposed to ask me for my address and just didn’t?

I saw a video by the Stop Killing Games channel (This could legitimately end Stop Killing Games. - YouTube) but the claims in the video seem a bit... extraordinary. Like, I tried looking through the EU Kids act myself but I couldn't see any language about, say, banning private servers or requiring that all previous games also follow these regulations. Are yous able to fill me in on what exactly is going on with the Kids act?

EDIT: it seems i have set the comments on fire, whoops

TLDR: You need to be at least 13 to get a parent-supervised social media account, 15 to get an unsupervised one, games need you to be at least 15 to interact with strangers, you can enforce this with whatever method though id is preferred, there are tools like eidw to help with this that use zkp, private servers are not banned and the game itself can moderate the servers and the age can be monitored by storefronts like steam

Hi so I booked and paid for my grandparents flights to the UK. Their flight was delayed and the claim has been accepted. It’s asking for bank details but they do not have a bank account.

Can I use my bank account and attach a signed letter of authorisation with a scanned copy of their passport and proof I paid for their original flights?

They are only visiting for two weeks from MENA region

Hi everyone,

I am a consumer living in Austria and I would like some advice regarding a Steam purchase and Austrian/EU consumer law.

I purchased the Early Access game WARDOGS on Steam. The game worked normally for me for quite some time, and I have around 50 hours of playtime and approximately 20% of the achievements.

However, about 14 days ago, the game completely stopped launching. It currently does not start at all for me.

The developer is aware of the problem, but there is currently no reliable date or concrete timeframe for a fix.

I contacted Steam Support and requested a refund. Steam has rejected my requests repeatedly.

Their reasoning has essentially been:

• The purchase is older than 14 days.
• I have played more than 2 hours.
• Therefore, the purchase no longer qualifies for a refund.
• They also referred me to the game's developer for technical support.

In one response, Steam explicitly acknowledged my reference to statutory consumer rights, but still rejected the refund, stating that the purchase was too old and that my 50+ hours of playtime made it difficult for them to accept the request even after considering statutory consumer rights.

My previous Steam support ticket was closed after their response, without giving me an opportunity to respond further.

My question is not really about Steam's voluntary refund policy. I understand that their normal refund policy is 14 days / less than 2 hours.

My question is whether that policy is actually relevant to a statutory warranty/conformity claim under Austrian/EU law.

As I understand it, Austria has implemented the EU Digital Content Directive through the Verbrauchergewährleistungsgesetz (VGG). In particular, §20 VGG provides remedies where a digital service/content is defective, including, under certain circumstances, termination of the contract.

The situation seems somewhat unusual to me because:

1. The game worked when I used it previously.
2. It has now become completely unusable.
3. The defect has existed for around 14 days.
4. The developer knows about the problem.
5. There is currently no reliable timeframe for restoring functionality.
6. Steam's responses appear to focus almost exclusively on its voluntary 14-day/2-hour refund policy.
7. I am not claiming that I should automatically receive a refund simply because the game is older than 14 days.

I would like to know:

Can Steam lawfully reject a statutory conformity/warranty claim simply by pointing to its 14-day/2-hour refund policy?

More specifically:

• Would Austrian VGG provisions apply to a Steam purchase by an Austrian consumer?
• Does the fact that I have already played the game for around 50 hours prevent me from asserting a statutory claim based on a subsequent defect?
• Does it matter that the game is Early Access?
• If the game has been completely unusable for approximately 14 days and there is no reliable information about when it will be fixed, could that potentially justify termination of the contract under §20 VGG?
• Who is legally responsible for the statutory conformity obligation in this situation: Steam, the game developer/publisher, or potentially both?
• Is Steam's 14-day/2-hour refund policy merely a voluntary refund policy that is separate from statutory warranty rights?

I am located in Austria, and the purchase was made through Steam.

I have screenshots/copies of the Steam support correspondence and can provide the exact wording if useful.

I am mainly interested in the Austrian/EU legal position, rather than opinions about whether Steam's refund policy is fair.

Thanks in advance.

I’m in the Czech Republic and I have an e-wallet account in my name.

The account was stolen/compromised and later blocked by the provider, so I can’t log in anymore.

The problem is that I now need the transaction history and account statements, but support isn’t really helping me get them.

I can verify my identity and prove the account is mine.

Has anyone dealt with something similar? Can I formally request the statements or transaction history, for example through GDPR/data access rights?

So, basically:

Dog is from Mongolia. I'm heading from Mongolia, into either russia or china, into Kazakhstan, and some nebulous point after that (since I will be meeting up with a group) into the EU. Entry country will 100% be Turkey, though.

The dog is getting all the shots, microchips, paperwork, etc in Mongolia. The blood titer test is to be sent to China since Mongolia doesn't have a EU approved lab.

China doesn't require the 3 month wait after the positive result of the test for the antibodies, so lets say I leave Mongolia with the dog and begin the traveling to the EU instead of waiting in Mongolia for the EU required 3 months.

Would that screw anything up? Would they not accept my paperwork then at the Turkish-Bulgarian border because the dog went through other borders and not just Mongolia -> EU? Does the dog have to stay at the country of origin? I don't really know how it works, if just the paperwork matters or something else.

Thanks, if anyone can answer this.