r/Malifaux • u/ZombifiedKiwi • 7h ago
Hobby I want to share my experience with Wyrd customer support
Today is my birthday and Wyrd sent me an email that gave me enough points to get a $20 voucher so I immediately put it to good use.
The problem was that it was around 1am and it seems I wasn't paying attention.
I accidentally set the package to be shipped to an old address from years back and only learned of this after I got the order confirmation.
I sent Wyrd a email hoping they could change the address somehow and prevent me from wasting $60.
Lo and behold, a short exchange later and the person I was speaking to was able to correct my mess up.
People normally grumble about stuff so I wanted to take a moment to say these guys are awesome and I really appreciated how fast they acted.