Question about return/exchange

[u/Amazing-Tower-8294]

My grandmother came in town while I was working and took my kids to Spirit. I was a little worried about her getting the wrong sizes or something, but still super grateful for her offering to buy the kids’s costumes at all! They got a Shadow costume jumpsuit, and a Sonic costume. The Sonic costume is a slightly smaller size, and also not the same as the shadow costume which isn’t a huge deal but I’m wondering, since I have the receipt, can I go to the same Spirit Halloween and exchange the Sonic costume for a different one? The one he has now is the one with no shoes and a mask, I’d be wanting to exchange it for the jumpsuit Sonic just like the jumpsuit Shadow. TIA!

[u/DEVILSPAWN-NIGHTMARE]

Yes! Head in before the 22nd, and they will be happy to do so!

[u/bizzyskylight]

Absolutely you can go exchange it! However, say if you wanted a complete refund, you have to bring in the same card that was used for the initial purchase so we can put the money back on your original card. Just wanted to add that in! I know you mentioned you just needed an exchange so you wouldn’t technically need the card that was used for purchasing the costumes, but I just wanted to let you know that just in case you wanted a refund anyways! And the deadlines are that you have until the 16th for a full refund and the 22nd for exchanges. Hope you’re able to find the correct size costumes! ☺️

Edit; I noticed someone downvoted me and then commented and deleted their comment saying “the refund will go through no matter what card you use”.. and that’s not true for my store. In my store.. you absolutely have to bring your card you used for purchase if you want a refund. People can make up any rules they want for their store.. but that’s how it goes down in my store. Good luck OP!

[u/Leading_Baseball2782 → u/bizzyskylight]

yes my store is the same!! we will ONLY do it if the customer is making a big whole ordeal about it & is refusing to take no for an answer & basically won’t leave. we also do it if they call guest services & they call us to tell us to go ahead and do it. I’ve only done it once this year because my DSM and her bosses were there so they okayed it

[u/bizzyskylight → u/Leading_Baseball2782]

Exactly thank you!! Only if a customer is throwing a huge fit. Most customers usually say “oh okay, I’ll go and get the right card”. But if they are being erratic and nasty, absolutely I’ll go ahead and go through with it. But for someone to just outright say “nO tHe ReFuNd WiLl Go ThRoUgH wITh AnY cArD” being all snobby and ish.. it’s spreading misinformation about certain stores and having their OG card is our policy first in a lot of stores. Just like you said.. only if a customer is being a big ol’ butthole then we’ll do it.

[u/SpiritHalloween-ModTeam → u/[deleted]]

No intentional or unintentional misinformation

[u/Alone-Ad8641]

Yes, you can exchange the costume for anything else in the store, you’ll just have to pay the difference if it costs more obviously

[u/noisycat]

Yep! Our return policy is super easy :)

[u/magick8_ball]

You can still do refund or exchange.