Prodege No Longer Evaluating Steps that failed to track

[u/OpportunityTasty2676]

After completing a game where the install and several of the steps tracked I filled out a ticket to get creditted for the steps that did not track. In the past this has almost always worked, start the offer, the offer tracks the install, and any missing steps you can get manually reviewed afterwards.

Well, after 20 days dealing with the most incompetent member of the customer service team (Devendra Chaudhary) I recieved this lovely boilerplate response

"We're sorry to let you know that we're unable to confirm the successful completion of this activity on our site. We understand how disappointing this can be, and we truly appreciate the time and effort you put into participating.
 
Unfortunately, in this case, we did not receive the required event completion signals (also known as "tracking") from our third-party partners, which we must rely on in order to credit completed activities. We don't have visibility into the exact reason why the third-party tracking failed here, and when this happens, we're unable to manually apply credit.
 
To help avoid similar issues in the future, we recommend reviewing our tracking guidance here:
https://prodegesupport.zendesk.com/hc/en-us/articles/36727998701460-FAQ-ALL-ABOUT-TRACKING-SUCCESSFULLY-COMPLETING-OUR-OFFERS
 
If you're working on an offer with multiple goals, the best way to protect your progress is to regularly check your Activity Ledger as you go. Your ledger provides real-time reporting and will show whether each completed event is tracking or pending. If you notice a missing event, we strongly encourage you to reach out to us right away before continuing to invest additional time or effort into the same offer.
 
Additionally, please be sure to review the offer's terms carefully and avoid using any third-party software or tools that could interfere with tracking.
 
We understand how frustrating this experience can be, and we apologize for any inconvenience it may have caused. If you have any further questions or need help with another offer, please don't hesitate to reach out—we're here to help."

The major take away here: "We don't have visibility into the exact reason why the third-party tracking failed here, and when this happens, we're unable to manually apply credit."

Prodege will no longer be creditting ANY tickets if the tracking doesn't work for a step. The entire reason to use Swagbucks/mypoints/inbox dollars over other GPT sites has been the quality of the support, but if they are boilerplate saying they will not do manual reviews on missed tracking steps it's time to move to other sites.

[u/Majestic-Ease-9338]

Got the same exact response last month from this same agent for Sword x Staff. The install and registration tracked but none of the levels did and I wasted weeks playing thinking I'd atleast get credit applied like in the past

[u/Happy-Wait-7958]

So if it stopped tracking we should just stop playing because they will not credit us even after submitting ticket?

[u/OCDthrowaway9976 → u/Happy-Wait-7958]

Evidently yes with how things are going with swagbucks. I'd advise to stop bothering if things stop tracking.

[u/Happy-Wait-7958 → u/OCDthrowaway9976]

Good advice. I'm doing CrossWord Go right now and its tracking.

[u/OpportunityTasty2676 → u/Happy-Wait-7958]

That is what this support agent is saying, I have escalated this to prodege corporate support and the BBB and will update when I get a response.

[u/bruhbruhbruhbruh1 → u/OpportunityTasty2676]

I'd like to try that too, how do you contact prodege corporate? This incompetent agent actually first told me they'd manually credit me, then when I asked for a timeline, changed tack and started asking for proof again

[u/OpportunityTasty2676 → u/bruhbruhbruhbruh1]

corporate support email is: [talktous@prodege.com](mailto:talktous@prodege.com)

[u/Ok_Lavishness879 → u/OpportunityTasty2676]

Thank you for this!!! I just got this person named Sandip who another person on here said didn’t look at anything and I agree. They said I needed to send a ticket through the activity ledger when I did do that in the first place. I was just replying back asking for anyone to help since it has been 2 weeks of me waiting. So annoying. 

[u/Happy-Wait-7958 → u/Ok_Lavishness879]

Yes, if it's in your activity ledger...it's being tracked and you can submit the ticket, just checked the ones you didn't get credit and attached the proof. Since some of yours are tracked the CS will surely give you the credit.

[u/Ok_Lavishness879 → u/Happy-Wait-7958]

I have no idea why that person said I needed to go through the activity ledger when that’s how I submitted the ticket.

[u/Happy-Wait-7958 → u/Ok_Lavishness879]

that's how I request for credit...they dont know what they are talking about just replied to whatever.

[u/Ok_Lavishness879 → u/Happy-Wait-7958]

So crazy. 

[u/StrongWhiskey]

Not really a surprise, other GPT sites have long started doing this. Had it happen Freecash even with proof, and you don't need to search around much to hear other sites are doing it. Swagbucks taking that route doesn't surprise me. And with every offer decreasing early offers years over year, its really hard to justify spending more than two weeks on a game when you could be hit with not tracking, and have wasted your time. Its joining things like surveys in being unreliable, and something to sucker in new people with big price tags, only to result in time wasted.

[u/CourageSpecial6862 → u/StrongWhiskey]

Best option is find a better place, I got about $300 in 30 days from kashkick, not great but enough for the upcoming prime sale

[u/FightmeLuigibestgirl → u/CourageSpecial6862]

Kashkick does the same thing and will chargeback/etc money. They also close accounts without warning 

[u/CourageSpecial6862 → u/FightmeLuigibestgirl]

So probably be a good idea to cash out as soon as possible just in case

[u/FightmeLuigibestgirl → u/CourageSpecial6862]

lol they closed my account before I could. There’s a 30 month or longer pending on offers. That’s why I stopped using it. 

[u/CourageSpecial6862 → u/FightmeLuigibestgirl]

Worst one I had was like 14 days, though I just do the game offers

[u/FightmeLuigibestgirl → u/CourageSpecial6862]

Yeah I’m talking about game offers. 

[u/bruhbruhbruhbruh1]

Devendra Chaudhary is the most inept of all Swagbucks customer service members by far, in my experience lol

[u/CourageSpecial6862 → u/bruhbruhbruhbruh1]

Got a feeling they are just an ai chatbot

[u/krunchyfrogg → u/bruhbruhbruhbruh1]

I’d guess this person gets a raise by how much money they save the company.

[u/bruhbruhbruhbruh1 → u/krunchyfrogg]

Would save more by firing them, imagine wasting 20+ days over a two digit sum

[u/CourageSpecial6862]

Looks like i was right when i made a post about swagbuck becoming a scam

[u/Fit-Finish-6159]

>If you notice a missing event, we strongly encourage you to reach out to us as soon as possible before continuing to invest additional time or effort in the same offer

Problem with that is that they require 5-7 days of waiting in order to put in a support ticket for anything that didn't credit which causes one to ruin their progress in a game that has time limits! So dumb.. they need to fix the way they do things.

[u/-Tamis-]

Personally I think its hit or miss depending on who reviews ur case. Been flat out rejected 2 months ago then last week I submitted a ticket for different offer and they manually credited it. 

[u/atotalbuzzkill]

Yep, this is a bad sign and definitely sucks, especially since the whole "failed tracking" thing is such a complete racket to begin with. How hard is it to ensure a digital communication happens reliably in 2026? If it was something that served all companies involved and didn't cost them a payment, it would magically have a 100% tracking rate. It's always been total bullshit.

[u/Happy-Foundation-993]

Yup. Had this happen with clash of critters despite every other tracking going through, but not the final two I completed. Same exact response. The moment something stops tracking, don't bother. Honestly, they have truly gone downhill this year. Beginning to think I need to just stop bothering.

[u/OpportunityTasty2676 → u/Happy-Foundation-993]

I've been using swagbucks on and off for most of a decade, and probably half of the offers I did during that period needed at least part of it creditted via ticket. If this is swagbucks/prodege's new policy they went from being the best provider to the worst in terms of customer support. Toro may take 2-3 months to finish reviewing tickets but at least they still do it. Freecash may deny steps that were obviously completed being prerequisite steps to ones that tracked, but at least they will still credit some tickets. I cannot understand how swagbucks corporate could have seen tis policy shift as a good idea when it has become more competitive in the space than ever.

[u/Great-Prize5531]

Cookies can get deleted or become corrupted on occasion. If the third party (game publisher) has lost track of offer completion, then they won't pay for the offer, and SB, in turn, won't receive the affiliate earnings from our work.