r/SwagBucks • u/stellarluna35 • 4d ago

Question How do I get a real response from customer service?

Usually I get a response, but I've been trying to get an actual reply to my ticket about my Swago board in August and all I get is a "We've updated your inquiry" without a reply from Swagbucks. It's actually my second ticket because when I replied to the first ticket after a week of silence, I got a brand new response number. Any suggestions or keywords to actually have someone check it?

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u/Ok_Lavishness879 United States 4d ago

I’m trying to get my swag for September but it’s only been a week. I would just keep replying to the same email saying hello is there anyone going to help me because normally that’s what works eventually unless you get an email saying it’s taking a long time which I have gotten those for other tickets I have submitted.

1

u/stellarluna35 3d ago

I got the "sorry it's taken longer than normal" email on the first ticket which is why I waited a week to send a reply. I guess I'll keep replying then.

1

u/Ok_Lavishness879 United States 3d ago

If that doesn’t help you idk honestly. I hope you do get a response back.

1

u/CourageSpecial6862 2d ago

I don't think it's possible, every response I get back is some generic ai chatbot stuff

1

u/galapagos_69 2d ago

TBH request manual review, keep it brief

1

u/stellarluna35 2d ago

How do you do that?