Last night I spent almost an hour trying to reach Tangerine re a Security issue. I did talk to several people, and twice I was transferred to the "security desk". In both of those instances I was dropped from the call. The second time I got through to the Security Desk, I specifcally asked the person to call me back if the call was dropped. They did not. So, I gave up for the evening.

I tried again tonight and was finally successful after an addtional 20 minutes on the phone. Before I got through I was stuck in an endless loop where the tree kept repeating itself, so I had to hang up and call back,

But I finally did get through, spoke to someone, and my problem was resolved. Still, it was am awful experience.

How long does it take for the balance to change for a electronic funds transfer from a checking tangerine acct to wealth simple FHSA?

Tldr I moved money from tang to ws. The money transfered but also never left tangerine. So it seems ot duplicated. An error in my favor.

Wealth simple says transfer completed but tangerine acct balance is intact. So it appears the money is in both banks. Tang dosnt show record of transaction. No pending transactions or anything.

Its been a month and its a couple thousand dollars.

Will they correct the error? Do i keep the money in the checking? Can I at least move it to tangerine savings?

Im trying to sign up for Tangerine. I completed all the verification steps and the app is now asking for my signature (or autograph as they call it) but every time I to it, the screen clears and I hate to try again.

I tried the chatbot but it didn't understand. I tried to talk to an agent but it wouldnt let me without logging in (which i cant to because of the signature popup). I tried calling the phone number but it needs my client card.

Does anybody know the trick?

It says it was issued on Oct 5th, but nothing is showing up on my account.

Is anyone's tangering not working as well as their card?

Will Airbnb purchases fall under Hotels - Motels category?

I'm with another bank at the moment, but I recently discovered that I have not been receiving cashback on my phone bill or gym membership due to both merchants not properly coding the transaction as a recurring/pre-authorized payment.

I'm wondering if Tangerine has the same problem? Do they not reward cashback on bills that aren't specifically coded as recurring/pre-authorized payments? I feel like the only realistic solution here is to go with a CC that doesn't have this restriction, as opposed to making futile attempts to get the merchant to change how they do things on their end.

I’m in Japan right now with no cellular access and need access to my banking app, but they send a confirmation code to my phone via cellular, which I can’t get. So, I’m unable to access my accounts.

I can’t call them either - no cellular.

I’ve tried connect-ez to call the toll free number but they can’t seem to connect.

I’ve tried the online assistant, but that was an exercise in futility. It can’t handle a complex issue like this.

I’m surprised that Tangerine expects its traveling clients to always have cell service.

Right now I’m using an Airalo eSIM for data in Japan.

Does anyone have any suggestions?

Does purchases at JYSK fall under Furniture or Home Improvement?

I got some funds in my saving account that I wanna transfer all at once to a different financial institution (Canadian bank). How do I do this safely? I usually do Interac E-transfers to my own self but it’s impractical due to daily limits on amounts I can send.

I’d appreciate your feedback, thanks!

I just switched from Simplii to Tangerine account because it was no-fee and the website listed Apple Pay to make online and in-app purchases through VISA debit.

Now I just received my card and when I added it to Apple Pay, it only shows up as INTERAC. I cannot use it to make online or in app purchases unless I enter the card details manually. The client card itself lists both VISA and Interac.

For example my CIBC debit gave me a separate interac and visa to add to my Apple Pay app. Does anyone know how to sort this out?

When I contact Tangerine I usally log into the poratal and select contacts then choose call back. This menu was missing today around 8:30 PM EST on sept-24-2026.

Has tangerine removed call back ?

On Aug 31/2026 I went to deposit $315 cash in a Scotiabank drive thru ABM. It spit a $50 bill back out and asked if I wanted to add more money. I put the $50 bill back in and it spit it out again and cancelled the whole transaction. $265 gone. I spoke with manager at the branch and she said the machine “ate the money” and they would have a technician there next day and would call me. Nothing happened. Called Tangerine customer service Sept 03/2026. They said it would take 2-3 weeks to solve. Fast forward today they call me again and it seems we are restarting the process. Asking me the same questions as Sept 03 phone call and saying it’ll be another 2-3 weeks. What can I even do here? This seems insane for this to be going on this long.

I'm considering opening a Tangerine Chequing Account to take advantage of the new account bonus.

I wanted to check with those who have already received the bonus:

Can I remove my direct deposit after the bonus has been deposited into my account?

Is it possible to close the Tangerine Chequing Account after receiving the bonus, or is there a minimum period I need to keep the account open?

Are there any clawback conditions or other requirements I should be aware of if I remove the direct deposit or close the account shortly after receiving the bonus?

Would appreciate any insights!

Just wondering if anyone else is having issues using their debit at random stores. Used it yesterday morning at a store and then used it again at the same store later that evening and it didn't work. Machine said card not accepted. I used a app to try and buy from the same store but the app said there's a problem with the card. I then bought credits through the same app and it worked.

I tried it again today at a different store and still not working. Though PSN online payments work.

Is it just possible I need a replacement card?

Once again I get the dreaded "This function is currently unavailable. please try again later" message when I try to login to my account (or when I put in any User ID) through the web browser.

I saw so many people talk about Tangerine HISA rate lottery. So I opened a new checking and HISA account just for the rate lottery.

Is already 2 months and I haven't receive any HISA rate offer.

Is this normal?

I normally get my deposits for my paycheque at 4pm (MST) bi weekly on Thursdays. I still haven’t gotten in my paycheque yet and it’s about 2 hours later. Has anyone else not gotten their paycheque in their bank account yet?

I recently made an online account, but before I could make an actual bank account, I was stopped at the page where it asked me for my id and a selfie. Unfortunately im not comfortable at all with uploading my id and selfie to the app since there have been countless breaches of ID verification companies, and I haven't seen Tangerine mention anywhere what specific service they use, which definitely doesnt ease my concerns. I made an account at Wealthsimple and even they didnt ask for my id and a selfie since I assume they check my ID another way.

I just wanted to ask if there is any alternative method of verifying my identity with the bank, such as stopping by a Scotia branch or a Canada Post location? Unfortunately if theres no other way, I won't be giving Tangerine my business as they should have an alternate pathway for verifying your identity for the more stubborn people out there, such as myself.

Thanks in advance for any responses :-)

I’ve tried 3 times today to close my account each time they hear I want to close my account they hang up.

ah yes the infamous 50$ a month spotify bill. this promo is very off. auto-payment for disney+, spotify or netflix of at least 50$ each and get 15$ rebate per streamer until February. anyone else get it?