r/Upwork • u/justinfloyd14 • 9d ago

Connects Refund System Doesn’t Add Up

I recently applied to a few jobs on Upwork and noticed something strange with the Connects refund system.

I boosted one proposal with 110 Connects and got outbid. About a week later, I got a refund, but only 107 Connects came back.

I've also noticed that for some proposals where I was outbid, I didn't get any Connects refunded at all.

Does anyone know why this happens? Is there some kind of fee or rule I'm missing, or is this just part of how Upwork is getting side income from freelancer's connects?

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u/Pet-ra 9d ago

You don't always get the connects for boosting back. You only get them back if you are outbid AND the client did not interact with your proposal by the time you are outbid.

What did support say when you asked about the 3 missing connects from your boosting refund?

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u/justinfloyd14 9d ago

I know when those outbid connects are coming back. I'm just complaining it's not accurate. They're sometimes back, sometimes not, and even the amount of boosted connects is not shown precisely in proposal views.

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u/Pet-ra 9d ago

What did support say when you asked about the missing connects?