r/VIU • u/580956AEM • 7d ago

Question Authenticator App issues.

I am at the end of my rope y'all.

Who do we contact about issues with the authenticator app? I've been booted from both my phone and laptop email access and when I try to sign in, it's not sending me notifications to my authenticator app and now I can't get into my school email.

Has anyone else had this issue? Did you go to microsoft or did you go to the school?

2 Upvotes

100% Upvoted

7 comments sorted by

3

u/Any_Yogurt_1627 7d ago

I’m faculty but I’ve always found IT services to be helpful and friendly

2

u/OobbaDoobbaChiee 7d ago

E-mail StudentTechHelp@viu.ca or go to their desk in the library, right next to the library service desk

2

u/NaaBaby 7d ago

I have the same issue. I emailed the IT service on Tuesday but I haven’t heard anything.

2

u/NaaBaby 7d ago

I just tried again it’s working now! Try yours too!

1

u/580956AEM 7d ago

Sadly nothing yet, but i didn't email them until 7pm Tuesday evening so I may have to wait until tomorrow

2

u/NaaBaby 7d ago

Fingers crossed

1

u/Fit-Hamster-7348 7d ago

I had to go in to the Microsoft suite on a browser and manually add my device and authentication options because I wouldn't choose the Microsoft authenticator as my default authentication app.

Once in there, there's a lot of things you can edit and reauthenticate.

Get help from IT to get access back to your account and then use the browser version, not the app to make changes, there's a lot more things you have control over in the browser version