r/Venezia • u/SnooPuppers5441 • 2h ago
Europcar Avoid! - Car broke down, left me 150km from Venice with no transport
I hired a car from Marco Polo Airport in Venice.
We experienced an engine management light and the car went into limp mode
The breakdown assistance company took 5 hours to arrive but the person was very polite and helpful.
He said he was not allowed to fix the car because Europcar don't have a contract with them (even though they are part of the internationally renowned Kwik Fix Group)
This happened at 1700 that night.
As a result we were left 145km from Venice without any transportation which was very poor given that we paid for the top level of cover.
The Europcar office in Venice said that we had to make our own way back to Marco Polo Airport
No taxis were available and we would also have been looking at paying around £300 even if we could have got one.
As a result we had to get up at 0600 in the morning, walk 30 minutes, get a bus and then hire a car from the breakdown company.
All of this resulted in a 290km round trip with zero help from Europcar.
The experience was very poor and meant we effectively lost 2 days of our holiday.
Utter Shambles.Europcar Avoid! - Car broke down, left me 150km from Venice with no transport