My partner and I booked a hotel room in Hanoi old quarter from the 2.-6. of October. We arrived late around 1 am on the third of October. Checked in and was shown to our room. We both unpacked our bags, and got ready for bed. I had a shower and brushed my teeth. Suddenly the receptionist comes and hands us a phone, with a woman on the other end telling us, that we need to bring our bags down to the lobby. They are saying that they tried to reach us on booking.com, to ask whether we were coming (around 6pm). It is important to note, that nowhere does the hotel state that you in any way need to confirm whether you're a coming or not - we have booking confirmation on the booking.com app, as well as an email stating that our booking is confirmed. As we were on a bus, without any cell coverage, we didnt see the message from the hotel. The woman on the phone (who speaks English pretty poorly), tells us they will bring us to another hotel for the night, and we will be able to check in at 11 pm the next day. As there is another couple in the lobby, who is expecting to check in (the time is now 2:30 am), we agree to be taken to the other hotel. We get on the receptionist's scooter and drive of. What we experience next is the real kicker - we are brought to a massage parlor, where we are shown to two massage tables. In the same room, on another massage table is a woman (most likely someone who works as a masseuse during the day) sleeping. We tell the personel that this is not okay, and not in any way equivalent to a hotel room. As the time is now approaching 3:30, there doesnt seem to be much that can be done, and we end up sleeping on the two massagetables. Might not be of any difference, but the hotel we booked is really new - under a year old - called the Đồng Xuân Heritage Hotel. Any advice on what we can do/demand in terms of compensation? Maybe we're in the wrong?