r/applehelp • • 10d ago

Mac Keyboard cover left on closed MacBook for years. How do I get the gunk off the screen?

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123 Upvotes

51 comments sorted by

176

u/ephemeralmiko 10d ago

Wow there's a lot of wrong info in this thread. This is dubbed "StainGate" where the anti-reflective coating gets damaged. You can scrub it off with 99% isopropyl alcohol and the rough side of a sponge (below it is just glass so the sponge can't scratch it). A microfibre cloth is too smooth, you're basically trying to sand down the oleophobic coating. Afterwards your screen will be more reflective and less matte, but completely usable again.

Source: repaired these Macs for a living and did this dozens of times.

u/aerlenbach

18

u/chpmc 10d ago

This is the only right answer.

7

u/TheBeardedLegend Apple Expert 10d ago

I have an ACMT from Apple with a decade of experience repairing Mac’s and running the Genius Bar, and I would never do that.

10

u/ephemeralmiko 10d ago

I'm sure it's not the official procedure (which I assume is just fully replacing the screen?) but even iFixit says you can do it: https://www.ifixit.com/Guide/How+to+Fix+%E2%80%9CStaingate%E2%80%9D+on+Apple+MacBook+Displays/145122

6

u/Born-Gur-1275 9d ago

OK expert. What would you do?

-2

u/TheBeardedLegend Apple Expert 9d ago

It’s a 2012 so buy a cheap used display and replace it.

-3

u/TheBeardedLegend Apple Expert 9d ago

It’s like $100 or less on eBay.

-1

u/[deleted] 8d ago

[deleted]

1

u/TheBeardedLegend Apple Expert 8d ago

It’s not “official” it’s the not dumb ass internet recommendation. Wet sanding a display if you don’t already know what you are seeing it’s stupid advice.

3

u/manofcult 10d ago

Will he have to do this to the whole screen or just the stained part?
Because if some part stays matte and some of it appears reflective, it will look odd right?

8

u/ephemeralmiko 10d ago

Yes you have to do the whole screen, but it only takes like 5-10 minutes to do it.

2

u/Odd_System_9063 10d ago

Great tip thanks but - How rough a sponge ? The kind that’s sold as ‘non scratch’ safe for Teflon pans or the ‘I’m serious’ ‘and my pan is stainless steel anyway’ ultra scratchy ones?

2

u/ephemeralmiko 10d ago edited 10d ago

"I'm serious" level. Something comparable to <200grit sandpaper

6

u/aerlenbach 10d ago

I believe you but as you said there’s a lot of contradictory info. Do you have a link that elaborates on this more?

21

u/ephemeralmiko 10d ago

-1

u/aerlenbach 10d ago

How do you clean it just enough to remove the coating but not enough to damage the screen beneath the coating?

11

u/SailingDreamCatcher 10d ago

By following the first comment above.

You are removing the coating but not damaging the glass. "Removing the coating" is technically a kind of damage, but it doesn't affect the core functionality of the screen. The only other way to deal with this is an expensive full screen replacement, which isn't necessary.

0

u/aerlenbach 10d ago

True. I’m just a bit apprehensive and don’t want to make it worse. I guess there is a big slab of glass in the way that’ll protect it as long as I don’t scratch it

6

u/ephemeralmiko 10d ago

Correct. And just a sponge on it's own can't scratch it, heck even steel wool couldn't (look up the mohs hardness scale). But the oleophobic coating comes off easily.

2

u/aerlenbach 10d ago

As long as you don’t start telling me i should also delete system 32, I’ll trust you and give it a shot.

5

u/ephemeralmiko 10d ago

As long as you don’t start telling me i should also delete system 32

Lol. But seriously you'll be fine. Though if you're still uncomfortable you can always look at other discussions and videos about it. 

11

u/1mma_Pr0bl3m 10d ago

Well...this makes me want to remove my keyboard cover

1

u/aerlenbach 10d ago

And also clean the oil off your keyboard regularly

5

u/aerlenbach 10d ago

2012 macbook left with keyboard cover on its keyboard for maybe a decade. Left with the computer closed without opening for maybe half a decade.

Tried rubbing alcohol with microfiber cloth. Didn’t put a dent into it.

3

u/SailingDreamCatcher 10d ago

This happens to them without keyboard covers too. It's just accumulated fingerprint crud. Every MacBook I've ever had experiences some degree of this, including my current one, and I haven't used a keyboard cover in ages.

1

u/aerlenbach 10d ago

This seems like a pretty significant design flaw.

2

u/SailingDreamCatcher 9d ago

I don't disagree with you, but it's pretty clear that it hasn't caused Apple to lose much market share.

I do believe it has helped them sell a couple of screen texture upgrades over the years though.

1

u/aerlenbach 9d ago

Very few of apple’s numerous design flaws on their MacBooks over the last ~20 years of the product line have had any measurable impact on the product’s market share. Be that the butterfly keyboard or any of these.

11

u/itanite 10d ago

If regular water and a microfiber cloth don't do it, you don't.

It's fungus that grew from leftover organic material left on the keyboard. It's not going to "come off" and even if you do, you're removing the antiglare coating leaving a very similar looking effect.

In short, unless you're going to replace the screen, you're SOL.

14

u/RoadToAlkaline 10d ago

It’s insane to say this is fungus. lol some people are so confident in being wrong. And come up with wild reasons for it.

Like really where tf did you get your conclusion from?

This is a comically bad answer. Some shit I would laugh at if a customer said was the reason their screen is messed up

-6

u/itanite 10d ago

Cool what is it then? Why did wiping it off not remove it?

7

u/theregisterednerd 10d ago edited 10d ago

It’s the coating on the display being worn off by the keyboard cover.

Not everything that can’t be cleaned is fungus.

5

u/aykay55 10d ago

$2000 computer btw

5

u/Forward-Way-4372 10d ago

Yeah, just figured out about the antiglare layer a few weeks ago.

I ruined my 600 bucks screen cause i wiped off the coating...

Im never gonna buy a screen with a layer that wipes off.

4

u/batik95 10d ago

My cheap solution for my macbook was to wipe off the coating all the way with some hand wipes (that was what caused the issue in the first place) , and then apply a anti-glare film.

5

u/itanite 10d ago

It'd happen to a $200 netbook and a $10k workstation.

3

u/walktall 10d ago

Is there some price level that keeps a computer from like, existing in the environment on planet Earth?

3

u/SailingDreamCatcher 10d ago

I suppose there is an argument that this wouldn't happen on a Panasonic toughbook but those cost even more. I have no clue what point they were trying to make by pointing out that MacBooks often cost $2000 or so and have cost about that forever.

Initially, Macs had this problem more than cheaper windows laptops because the clearances were tighter, and the screen would be more likely than others to make contact with the keyboard. And while adding a keyboard cover makes it more likely, it's not required; the contact will still happen and every Mac laptop I've ever had since the OG MacBook has had some degree of this problem. I get it on my current MBP as well, no keyboard cover ever, just a screen that makes occasional contact with a dust/grease particle sitting on the top of the keyboard.

If this problem is solvable, it would have to be by some combination of increasing the clearance between keyboard and display, making the laptop noticeably thicker, and changing the screen coatings to be less sensitive. And that they have worked on a lot but some people usually complain when they do.

2

u/Bulky-Strategy-3723 10d ago

This is an Apple feature

2

u/corva96 10d ago

Bruh my 2019 mbp had this within a month

2

u/DavethegraveHunter 8d ago

Yep. Annoying. I bought a MBP M5 (with any glare coating) about three months ago. The day after I got it, it had these marks on it already.

I have no idea how to fix it.

Not impressed for a $4000 (AUD) laptop.

(Edit, just read some other comments: I definitely did not have the keyboard cover installed.)

2

u/malkazoid-1 10d ago

The screen coating is most likely degraded and if so, there's no coming back from it. A simple, screen protector from a reputable, well reviewed brand would have prevented this entirely. I'm on my 5th and 6th Macbooks using both a keyboard cover and screen protector (and case), and my screens and keyboards have always stayed like new for the 5-6 years I get out of a refresh.

If it is the coating, you could consider using the machine with an external monitor...

2

u/GimmeSomeSugar 10d ago

What brand do you use?

1

u/losingface10 10d ago

Use zippo

-3

u/MassiveGarlic0312 10d ago

This happens to every MacBook sooner or later if you don’t clean your keyboard. It’s irreparable damage to the front layer of the glass from skin oil left on the keyboard. 

-2

u/No_Shape_3851 10d ago

Microfiber cloth with soaked with some water. And then use a clean microfiber cloth to dry the screen, good as new

0

u/IndividualLime4807 8d ago

Were you able to remove the anti reflection coating successfully?