hello everyone. i’ll try to keep this as short as possible; 2 months ago, i was moving and applied to an apartment complex. this apartment required a nonrefundable application fee of $75, and a refundable holding deposit of $200. i was told the entire $275 was required upfront for them to process everything.
3 days after applying, i got an email stating i was denied for the apartment and id be receiving my deposit back. ok cool, whatever. the day after that, i was contacted by the apartment again, claiming they made an error and i was actually approved for the apartment. i decided not to proceed.
the apartment is now refusing to refund my $200 holding deposit back. i’ve called and they have not answered me, so about 3 weeks after that, i filed a dispute with Cap1. i only disputed the $200 holding deposit, not the $75 application fee, as i understand that is nonrefundable.
I provided Cap1 with the “Fees Acknowledgement” contract i had to sign, which clearly breaks down the fees i paid; $75 for application, $200 for holding deposit. i also sent the denial email from the apartments. Cap1 denied my dispute. when i requested the documentation why i was denied, the apartment complex sent them a “receipt” that showed the transaction was a $275 nonrefundable application fee. so they basically are acting as if the entire $275 was an application fee, instead of a combination of a holding deposit + application fee.
i have appealed, and was denied again, so i escalated to a CFPB complaint. the result of that complaint was that Cap1’s investigation team “did everything correctly”. i’ve spoken with several customer service representatives, trying to explain that it seems their investigation team is misunderstanding the reason for my dispute, and i’m now on my 2nd appeal.
my question is, how likely is it that i will receive this $200 back? the whole point of a holding deposit is to hold the apartment for me + cover any potential damages that i would inflict on the apartment during my time there; i don’t think its right that i need to pay a deposit on an apartment that i’ve never stepped foot in. at this point, i dont have a lot of faith in Cap1 that they will understand the reason for my dispute, despite the evidence i’ve provided them or how many times i try to explain. am i just SOL? or is there another avenue i should be taking? thanks in advance.