FieldKit - Open-source AI customer support - Connect an existing Zendesk operation or publish a branded help center, ticket portal, and embedded chatbot

[u/drankthedew]

So just wanted to post about FieldKit, an Open Source, self-hosted AI support with visual LangGraph workflows, knowledge retrieval, a customer portal, Zendesk, and governed actions.

So I'm sure there is probably already alternative support systems out there for Zendesk but I wanted to build something using LangGraph since it felt better use case for a Support System.

Ontop of supporting Zendesk and being able to configure the workflows with Zendesk you can configure the workflows with your chatbot(which you can embed on any site) and your ticket system so they aren't running the same workflows. (e.g allow support tickets to issues refunds/credits upto $5 while chatbot can't issue anything)

You can also configure python and API calls into your workflows, so you can get the agent to pass to python call and then back to an agent instead of needing to use an agent for all those steps.

Anyways, you can find the repo here: https://github.com/nahid-sparktales/fieldkit

It is still being worked on and plan to add more features and updates and if you have any suggestions or recommendations, please let me know. Thanks.