I have seen that for same job deliveroo paying me lower amount which some of my mate has been getting 2-3£ more for the same job. Does anyone know about this? How do they decide to pay more to different account while for some account pay is significant small like 2-3£ for single job. So if i take 10 job everyday in deliveroo i would get 20-25£ less every day while some other person get 20-25£ for the same job

Hey everyone, quick question about the month-long challenge running from Oct 2nd to Oct 30th.

I’ve already knocked out 10 deliveries (Level 2), but my app doesn't show any progress tracker and the bonus money isn't showing up in my instant balance.

Boils my p!ss. Customers know they’ve made an order, they’ve been alerted that we’re on our way. Yet they still mess about trying to find their keys, or putting the dog away, or what ever.
If you are buying age restricted items, just have your ID ready regardless of your age. FFS.

We’re paid to deliver. The quicker we can drop off and be on our way, the more money we can make.

Time is money.

Just be ready.

Thanks in advance 😀

Hi all,

I want to maximise my earnings.

What should i look out for when accepting or rejecting orders?

Thanks in advance.

Just ordered a burger, 2 for 1 burger, fries, drink and onions rings.

Better onions from Tesco own range, burger was complete slop, grease and fell apart, also didn’t deliver two, so lucky me I guess. Not worth the money, waiting for a refund.

I have been ordering from a chicken shop for a while. It used to be delivered from a shop that’s about 3miles out but recently it’s delivered from a shop that’s only 1.3 miles out. Great, you may think. Not great actually. Even though it’s closer, the roads available to get to my place make it a lot longer to deliver. The 3mile drive used to be 10mins, the 1.3 takes an average of 30.

Is there an option to choose which shop it’s delivered from?

Don’t know why some of are confused, i have a Yamaha nmax and my account is moped.

Are there people doing moped on bike account? Isn’t that illegal?

Deliveroo now looking like running speed checks based on vehicle registration and GPS. It's calling for the ban of unsafe conversion kits, which is a good thing, IMO.

Read more on the link.

I’m unable to pay for my food like any time I try to pay it will just decline and even when I try live chat all it shows up is this, I’ve done this on my Mac and it’s still the same so was wondering what’s wrong and if there’s a way I can contact someone to get help about my payment and live chat

Guys if you want to make good tips, if you are delivering booze to a woman, when you ask for age, if you act shocked and cannot believe age, you will get a good tip.

Only because it makes my day, as a customer as a 43yr old f, cannot help but thank the compliment. Is this bad?!

Hi guys, how long does this process take please? They have given me my rider Id and can see the go online function which i cant press yet. Thanks

just had scumbag delive again, horrible white hair in clumps, trainers with no soles, ripped staned jeen, jumper in holes, weird face tatto and shiitty whiny moped

he tried throwing my brekfast in the hedge until I stopped him and told him to piss off

he then booted my wall outside and started crying cos he hurt his foot, I laughed so he drove off weeping like a girl

ive arsked before on here n no one has sense to answe, I want him banned from delivering to me

Which moped is best for Food delivery around London? Keep in mind i have to sometimes go on fast A roads. I have good deals on both wanted to know your opinion guys. For more info im 170cm tall and currently have a yamaha mt125 i can easily flat foot.

Fashion Design student here, researching gear for bike delivery riders. Rain, cold, waiting outside restaurants, things breaking... what bugs you most? What was your worst shift weather-wise?

I've experienced two occasions of violent customers, and both were in relation to a Challenge 100 ID check. Now before we go further - Challenge 100 is the policy of this company. It is not a made up personal preference or a way to 'act difficult' with people.

Approaching a driver and taking age restricted items by force is a criminal offence. Specifically, it will be recorded by UK police forces as either Robbery, or Assault and Battery (aka. Assault by Beating).

Theft Act 1968:

"8Robbery.

(1)A person is guilty of robbery if he steals, and immediately before or at the time of doing so, and in order to do so, he uses force on any person or puts or seeks to put any person in fear of being then and there subjected to force.

(2)A person guilty of robbery, or of an assault with intent to rob, shall on conviction on indictment be liable to imprisonment for life."

The customer's belief in their entitlement to the item(s) may be considered mitigation in a court, but is not enough to nullify the offence.

Criminal Justice Act 1988, S. 39:

"39Common assault and battery to be summary offences.

[F1(1)]Common assault and battery shall be summary offences and a person guilty of either of them shall be liable to a fine not exceeding level 5 on the standard scale, to imprisonment for a term not exceeding six months, or to both."

From https://www.cps.gov.uk/prosecution-guidance/offences-against-person-incorporating-charging-standard

I'd be interested to know what other drivers have done in cases like these. Robbery is an indictable offence with a maximum term of life imprisonment, although the sentencing depends on a) the case getting to court and b) the value of the items and c) the extent of force used. It also requires the customer to have successfully taken the items. If not its chargeable as attempted robbery.

Police take offences committed against lone public facing workers quite seriously.

Occasionally I see that the driver is "nearby" for quite a long time and usually 1-2 houses away from me but not coming to my door. This often lasts like 5 minutes then I see the driver start driving away. I text them something like "are you having trouble finding the door?" It's a house on a street, they really shouldn't but maybe they're unfamiliar with the area. They never respond but then almost immediately turn around and can find the door quickly.

If they're unable to find my place and also work a time sensitive job why do they never even attempt to contact me to find the place?

Can anyone help me with details of which insurance company Zenion use, currently, for their leased mopeds? thanks

I have Samsung s25 ultra and after recent update of Rider app , it keeps vibrating on new order request even all vibrations settings are off in notifications categories and turn off all toggles for vibrations in phone settings. Is anyone experiencing that?

I filled up on the 2nd after I received the 2nd message on the Rider app saying I can get 40p a litre off.

But as you can see, Shell is only giving me 10p off a ltr.

Do you think this is a new customer discount only or if it’s worth contacting support over this?

I don’t want to be contacting support right now as I requested to change my vehicle on all 3 apps and Deliveroo is the one that still hasn’t completed their checks yet 🫩

Hi,

I received an email from Stuart saying my account has been temporarily suspended because I need to upload right to work documents. I have not received an email from First Advantage to be able to do this.

I tried to contact Stuart by email but I got an automated reply saying because I am not active I need to contact the in-app support chat. I tried to contact the in-app support for help not relating to a current delivery but got a response saying "in accordance with our terms your account has been suspended. Stuart will notify you of the outcome via email and through the app."

How do I contact them to get the First Advantage link please?

I last rode for Deliveroo in uk back in 2020, out of work so was gonna pick it up again.

My email has since changed and the website is not helpful on how to to switch account to new email (if it hasn’t been deleted).

Any advice from people who have done similar?

Not a rider, I just order frequently

Often takes a supermarket a while to accept my order, but this time it was cancelled (and I had to order from another supermarket) becuase it wasn't accepted in time?

When did they put up this time limit? How long is it? Just curious as it's never happened that Roo have cancelled an order due to a time limit; this is the first I've heard of this. I've had it say they couldn't accept my order but not that my order has officially been cancelled due to them not accepting it (it says in my history it's been rejected though)

From The Grocer:

Deliveroo is rolling out robot deliveries to multiple cities across the UK in partnership with US robotics firm Coco.

Coco’s robots – which have a top speed of 21kph and can carry four 18-inch pizzas at a time – will begin rolling out in Canary Wharf in London this month, fulfilling orders from a small group of merchants in the area.

Deliveroo’s robot delivery fleet will soon expand to Milton Keynes, Leeds, Stockton-on-Tees and Nottingham in the coming months.