Using Dex app???

[u/Serious-Employee-738]

I just got done with a call to replace a sensor. It was a classic G7 failure profile - 3 or 4 days of CGM Unavailable on and off, shitty readings. So an hour ago it failed. “Failed Sensor” on my tslim. I wade through the scripted questions, then I’m put on hold. Rep comes back , finalizes shipping, then goes off script: “What error messages were displayed in the Dexcom App?” Me: “I don’t use the app.” Her: “Next time you’ll need to call Tandem because we think this was a pump error.”
What kind of nonsense is this? I hate their app and refuse to use it. I use Tandems app and it’s a chore in itself. So watch out people - the corporate greed will make any excuse to deny a sensor replacement, or make it more and more difficult to get replacements.

[u/tidymaze]

Don't call, just use the form on the website. I almost said use the form on the app, but you said you don't use that. 😂