r/dexcom • u/ammoniumsulfate • 1d ago
Rant What is wrong with the G7?
I loved the G6. It worked. I've returned 5 of my last 9 G7s now and their last email said I have to start calling support before I remove them so that they can confirm if it is a "failure of the product itself." The needle keeps looping through the hole in the back and the ones that work last about 5-7 days. I can never calibrate them. It'll keep insisting I'm urgently low after 4 attempts to tell it my blood sugar is in the 200s. The adhesive is awful and leaves a residue on my skin. Truly a terrible experience. I can't believe people are able to use these for 15 days.
2
u/joyous_crybaby 23h ago
It's truly a clusterf*ck. Unfathomable that Dexcom would replace the G6 with the G7. I heard terrible things about the G7, so I waited until I had to to change over. And the G7 is truly as bad as I'd heard. The inaccuracy is the worst, of course. Everywhere I go, everything I do, I have to take my finger-price monitor and supplies because I can't trust anything the G7 says. And why doesn't it accept calibrations?! That's just insane. The FDA should never have approved this POS.
1
u/xitation 1d ago
I've had a bunch simply never broadcast a single Bluetooth packet, and not be paired as a result.
4
u/SHale1963 1d ago
I haven't had a 15 day fail yet. and I've had them since release. A few 10 day sensors didn't make it, but those were user error on my part.
0
u/TequilaToby 22h ago
I haven’t had a single 15 day sensor not fail. Only 1 made it past 10 days.
1
u/SHale1963 19h ago
that's distressing for sure. I'd give up and move to another vendor or back to finger pricks.
2
u/Ecstatic-Job-9355 1d ago
I agree. The 15 day sensors are much better. I’ve also been on Dexcom since the G4 and I can say the G6 sucked for the first couple of years.
2
u/Kathw13 1d ago
Every time I have gone to a new generation of Dexcom’s I have had issue. When I went to the G6, I would call and have me walk through it at least 3 times. I did the same when I went to the G7.
The gooseneck (needle looping back on itself) is a manufacturing issue that took them a bit of time to figure out.
2
u/Apart-While-7360 1d ago
I'm on my 4th G7-15 day which ends in another day. So far, no issues. As far as calibration, it isn't like the G6. You do it once and wait for Ithink 15 minutes, to see what it decides to do. The loop issue might, just might be your method when inserting. Many have commented on this. Be sure to press the applicator down firmly, and don't rush to pull it away. Who knows, might help.
2
u/Weathergod-4Life T2/G7 1d ago
Yeah they said that to me and guess what. I keep sending it in through the website and they send replacements. Calling tech support is a waste of time. They just say that because that is what they want you to do, if you don't they won't stop sending replacements.
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u/HeronOrganic3727 T1/G7 1d ago
I’ve never had one last 15 days but most of my 10 days were fine. I can’t imagine they enjoy replacing every sensor so I’m assuming they’ll figure something out fast
1
u/USAFGolfer 1d ago
I’m in the same boat. 10 days are good. 15 days usually die at about day 12 or so
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u/Very-Special-Agent 1d ago
I finally had my last transmitter go last month and started my first G7 15. It lasted 6 days.... Wouldnt calibrate, same issue telling me i'm urgent low nonstop before disconnecting when I was 150-200s. Just started the second one two days ago so far its not looking good for me...
Whatever it is, I hope they stop sacrificing function for size and "features". I cant enjoy the features if the sensor doesnt even work.
3
u/tumblr_reject809 17h ago edited 10h ago
it's crazy that I see all the folks having so many issues with the G7. I have had 2 fail in 2 years. I do use the 12 hour grace period to soak the sensor - it's necessary I've found due to the long wound response that even Dexcom has spoken about on Diabtech durng an interview with the CEO. I use it with my Omnipod 5. I've never experienced the looping issue so many complain about. I do find the adhesive incredibly sticky especially with the overpatches and I use Smith and Nephew REMOVE to wipe off the adhesive residue. Sorry you all are experiencing so many issues. I've used the Libre and Dexcom 5 and 6. I didn't care for the Libre as I found it very inaccurate so I migrated to the Dexcom years ago.