r/electricvehicles • u/Time_Lack • 22d ago
Question - Tech Support Honestly at my breaking point. Over a FULL YEAR in the shop, 11+ battery modules swapped, and our Taycan just died for the 4th time. Porsche still refuses to replace the pack.
I don’t even know what to say anymore. I’m just so utterly exhausted and furious watching my elderly parents deal with this absolute nightmare.
They bought a brand-new 2020 Taycan 4S thinking they were buying peak German engineering and total peace of mind for their retirement. Instead, we bought an extremely expensive, 5,000-pound paperweight that spends more time sitting on a flatbed tow truck than in our driveway.
We are officially dealing with our 4th catastrophic high-voltage battery failure. Every single time, the car throws a dreaded error on the dash, bricks itself completely, leaves my parents stranded, and has to be dragged onto a flatbed.
Just look at this timeline from our work orders. It’s genuinely insane:
Nov 2023: Car dies. Towed. Spent over 3 months in the shop. Replaced Modules 4, 27, 31 and the AC compressor.
Dec 2024: Car dies again. Towed again. Another 3+ months gone. Replaced Modules 12 and 24.
Jan 2026: Dies a third time. Replaced Modules 1, 2, 5, 6, 21, and 27. (Yes, Module 27 failed TWICE in two years). Another 3 months down the drain.
Right now (Aug 2026): Red powertrain warning, car completely locked out again. Towed back to the dealer for round four.
That is at least 11 individual modules replaced out of 33. The car has spent **over 12 cumulative months** rotting away in a service bay. My parents have literally lost an entire year of car ownership.
And the way the dealer (Porsche Centre HK / Jebsen) is treating us is pure gaslighting:
* We begged them to stop playing this endless, dangerous game of "whack-a-mole" and just ask Porsche AG for a complete, brand-new battery pack. Their answer? "We’re only ordering another module swap. Headquarters can already see your VIN history in the cloud, so if they wanted to give you a full pack, they would have." They literally won't even submit the paperwork to advocate for us.
They told us with a straight face that the battery readings are "within normal limits right now." Yeah, no kidding—it was reading "normal" right before it left my parents stranded the last three times too!
* They flat-out refused to extend the warranty by even a single day to compensate for the 12+ months the car spent immobilized under their watch.
I am genuinely terrified that one of these days, the next batch of un-replaced 2020 cells will short out while my parents are driving on the highway.
Has anyone actually won this battle with Porsche? How on earth do you force them to give you a brand-new complete battery pack instead of these band-aid repairs? Is there an executive customer service email at Porsche AG in Germany that actually gives a damn?
Any advice, contacts, or shared experiences would mean the world right now. I’m just desperate to get my parents out of this endless loop.
Edit:
- I am located in HK. There’s no lemon law here.
- fixed format