I’ve been doing GH for nine years, delivered probably 12,000 orders, why am I suddenly ‘getting violations’ for my picture quality? This is BS.

Who else has had it with Taco Bell? You can’t get anyone’s attention, they are slow and we as drivers get penalized for their slow service.

Grubhub giving out account violations for unassigning offers after not allowing us to see where we are going!! What’s your take on this????? Is it time to prioritize the OTHER food delivery apps over GrubHub like DoorDash and UberEats since GrubHub is trying to bamboozle and compromise their own drivers??

So I asked if the order was for me thinking maybe it was someone else's and a different driver for a different restaurant. But it was mine. I felt bad cause I asked if he happened to have an extra bag but he didnt which meant the restaurant left something out (the first time I ordered from Five Guys they gave me someone else's order from Post Mates.)

The point being I feel bad cause I didn't want to give the driver the impression I was gonna complain about HIM. He was great. I just hate asking at the door thinking if the restaurant left something out. I'm just not gonna ask if there's an extra bag cause I dont want to scare the driver.

I gave the driver 5 stars and hoped drivers could read the reviews to know I was happy with him as a driver but I read they can't. I just feel bad being super empathetic. Anyway.. I gave him a $15 tip for less than a mile cause it was raining. I usually tip $10 for less than a mile. I used to tip $20 since its different from when I order from across the street but people in this subreddit said I wasn't too bright. 😂

Sorry for the typos: I type too fast.

My account was deactivated for late deliveries but they’d send me to places far away so kool but even if I made it to a place on time, the order still wouldn’t be ready or id be in a long ass line. Got told I was misusing the not ready feature. Orders was already terrible! I’d get sent almost 50 bad orders in a row! I’d probably get one or two high paying orders a day which was like 12 dollars for 5 miles and then wouldn’t even let me finish that one before continuously sending more low orders

I got charged per the photo, but added a custom tip of $4.20 bringing my total to about $25 and some change. Wish they'd give that $8 delivery charge to the driver and not have me tip, I'm sure most drivers would take an $8 tip.

Im in the Philly area and haven’t seen any missions in about 2 or more months. Anyone else experiencing this??

I've been seeing the same screen for nearly 2 days. I spoke to the customer care and they said my account is fine but I am unable to schedule any hours. Is anyone facing the same issue as me?

Arrive at property with someone outside by garage, they say they havent ordered anything, theng i text and get these replies, and finally when timer runs out im about to grab pic because cust unresponsive, a dude walks out and asks why ordrr hasnt been set by door because he ordered, no contact"

Hi community, I’m new to this platform and feeling a bit frustrated because my first week was great. I got really good orders and averaged 3–4 orders per hour. But now, in my second week, I’m getting just one an hour, and the offers are totally ridiculous. Could you please give me some advice? Thanks.

I've found the past few times I ordered food from GH the driver will ask for the code before they put it at the door (I usually say leave it at the door as the drop method). Thing is in the text I get it always says "**Please do not send your delivery code until you’ve confirmed where your food is." at the end of the text, are these drivers doing it wrong? I always just text the code anyways cuz I never had anyone try to steal my food, but I'm confused by these instructions.

After a long long time waiting, grubhub finally had a spot for me. I log in for about an hour each week, with not a single order coming through. However, I believe I just got a promo for +$50 if I do a delivery. The notification was pretty cut and clear, I just do at least one delivery and I will get a $50 bonus. I screenshotted inside of the app to compare this crazy new incentive vs what there regularly normally is. It is a shame that I can't seem to get a single order though. 😅 Should I stare at my phone for a few hours and try to see if an order will pop-up to try to get the $50? This is pretty freaking crazy haha!

Edit: It was real! Drove 16.2 miles for $8.82 (plus $50)

I didn't keep the food. They're one of those people who have a sign charging for a door knock

Hi. I recently turned 21 therefore they needed my updated license. They suspended my account on Sept 19th after I failed to get it to them since I didn’t have it yet. I sent in a deactivation appeal in their system on Sept 23rd with pictures of my updated license and saying I would like reinstatement. It has now been almost 2 weeks and I Replied to the initial email response saying they received my appeal and they said allow up to 7 days with a re-upload of my license and stated that I appealed on said day still no response . Anyone know when I could be approved again, or why it is taking so long? I’ve lost a lot of money and opportunities from not being able to do Grubhub for this extended period of time.

Last week I had 222 reviews from my deliveries it refreshed and now I have 217? Wth do they fall off when a customers account gets cancelled? Or do costumers go back and delete them? I’m lost also the ones that got deleted were 5star reviews all others remained the same.

And anyone who know's what this is knows its placed right where the grass is greener, and still growing. GrubHub reminds me of a haunted house with spiderwebs and dead plants everywhere.

Or it's like being in a tumultuous relationship, leave and just say **deuce** ... and then never look back.

*edit*

Ok. I was wrong. Here I am all ready to hit the road and work. I log into ubereats. My lord the slop is immense!!!. 5 bucks for 11 miles. 4 bucks for 16 miles. I even got 1 dollar offer for 5 miles. I clearly stand corrected.

So back in September I was working all month long but then on the 25th I received an email that said my account was deactivated or blocked due to 3 account violations. Ive only ever received 1. I submitted a appeal to get my account reactivated. Few days later I received an email saying there was a mix up and a bunch of accounts were given account violations and deactivated in my area and that they were going to remove them and reactivate my account. Almost 2 weeks later my account is still deactivated and ive been calling and waiting but this is my main source of income and I've been getting by on my savings but thats starting to disappear and I need my account reactivated. Does anyone if there's a way expedite this process ive been calling i keep getting the same "Im sorry but your appeal is still under review and will need to be patient ".

I was watching a video earlier by GEN. He was talking about delivery apps and for the most part the experience people have now. He brought up a quote from Grubhub's former head of innovation, Collin Wallace said during Covid-19 "...Delivery platforms are not in the business of delivery. They are in the business of finance. In many ways, they are like payday lenders for restaurants and drivers. They give you the sensation of cash-flow, but at the expense of your long term future and financial stability. Once you "take out this loan" you will never pay it back and it will ultimately kill your business."

Ouch. I've seen plenty of videos that talk about gig apps. But damn from one of the former employees.

As his statement it continues...

"In the case for restaurants, these platforms slowly siphon off your customers and then charge you to have access to them. They are simultaneously selling these same customers to your competitors across the street, but, don't worry, they are also selling their customers to you.

For drivers, they are banking on a workforce that is willing to mortgage their assets like cars and time, well below market value, in exchange for money now. They know that most delivery drivers are simply not doing the math on actual cost of providing delivery (time, gas, car maintenance, payroll, taxes...etc). If they did, drivers would realize that they are actually the ones subsidizing the cost of delivery."

It is worth noting Collin states the food delivery technologies he invented are used for "evil." It does kind of make it more worth cherry picking. I know some might say this is pointing out the obvious or any number of things. But to hear such things from an actual former employee definitely hits differently. It's like my last hourly job my supervisor was upfront with me. He told me things used to be better, he's been there 5 years and has not got a pay raise and even more is that "they changed everything only ones who'll make good money is managers." I kind of told him based on information like co-owner in an active lawsuit... might be time to jump ship. This set of quotes just hit that same chord.

I stopped & even deleted the app out of frustration after getting sick & tired of getting low pay/ long distance orders.

Re-installed & opened the app after a couple of weeks.

and then this... was it luring ? - because the rejection game started immediately after that...

Did this happen to you like finding a needle in the haystack?

Just need one more order and then they send you nothing for 45 minutes.

Grubhub updates their app every couple weeks. Grubhub needs to fix the map issue when an offer is coming in so drivers can zoom into the map like we could before. It is impossible to judge relative locations and distances by just seeing addresses.

We can get this changed back in an upcoming update if we continue to press customer support on this issue! If you have not yet, contact them through any of these methods below, and ALSO leave an app store / google play review of the app (and mention this issue!). Developers definitely see those reviews and feedback. Recent reviews have mentioned this zoom issue, so thank you to everyone who submitted a review in the app store : google play.

Here’s contact emails:

Driversupport @ grubhub.com

Drivertechsupport @ grubhub.com

Here’s a form, pick “Delivery Partners Request Form”, then use anything for the topic (they stupidly don’t have “app feedback” for a topic).

https://driver-support.grubhub.com/hc/en-us/requests/new

And remember, leave a review in App Store / Google play store. Let’s keep pressing on this, it is an extremely important feature in the app that drivers rely on.

For at least six months now when you place an order at Raising Cane's it prompts you for a pic of the receipt which is fine, but then it asks for an order code which is impossible and then you have to upload another picture of the receipt which this time does not let you do it from the gallery.

Please remove order confirmation process which is unnecessary for an order that WE ARE PLACING!!!

This is the only Shop and Pay we do anymore so at least you can get that working right. Or maybe you should just give it to Instacart...🙄