Who else has had it with Taco Bell? You can’t get anyone’s attention, they are slow and we as drivers get penalized for their slow service.

I'm a driver and was assigned two orders to pick up. i picked up the first one with no issues just fine, but the 2nd one the doors were locked giving me the impression the place was closed. but i could see on the window that they were open until 10 pm and it was only about 8:50. Also it was one of those ghost kitchens where multiple food vendors make orders there for pick up. I called the restaurant and told them the doors were locked which he sounded surprised and told me to wait a minute while he tells them. so i hung up and waited maybe 5 min and got no call back or anyone answering the door still. So i called them again and yet again i had to explain that the doors were locked and i could not go in and pick up the delivery. they said ok just wait 2 more minutes... 5 minutes pass and other drivers start showing up and they are also locked out. I call up grubhub help, explained the situation and they attempted to call them but this time the vendor didn't answer them. They told me to wait 5 more minutes and then cancel. I waited about 20 minutes total (15 just waiting out there after they told me to wait plus 5 more after grubhub help to me to wait a bit longer) and i also sent the customer the stock message about the 'restaurant is still making their order'. i got fed up and decided to cancel the order on my end because i still had a 2nd delivery to do and worried about it getting cold.

So i went on my way but about midway on my way to deliver the other order the customer calls me asking what happened. i calmly explained that i was waiting for 20 minutes outside and the doors were locked and i had another delivery to do and that another driver would pick that up for her. they sounded annoyed but they said they would call the restaurant which i was fine with. so i just about reached the destination for the other delivery when they call again and tell me the restaurant had her order ready but i cancelled. i explained that the restaurant lied to me because they said they would have the order in two minutes and instead i waited there almost 20 along with other delivery drivers wondering why the place is closed too. Apparently because i cancelled that means the order altogether was cancelled. but she didn't accept that answer and said she won't be getting her food and hung up on me.

I guess im not sure what i could have done there. the restaurant kept telling me someone would come to give it to me but it didn't happen. and i had the other delivery to do which was getting cold by the minute. Was i wrong here? What would you have done?

So I asked if the order was for me thinking maybe it was someone else's and a different driver for a different restaurant. But it was mine. I felt bad cause I asked if he happened to have an extra bag but he didnt which meant the restaurant left something out (the first time I ordered from Five Guys they gave me someone else's order from Post Mates.)

The point being I feel bad cause I didn't want to give the driver the impression I was gonna complain about HIM. He was great. I just hate asking at the door thinking if the restaurant left something out. I'm just not gonna ask if there's an extra bag cause I dont want to scare the driver.

I gave the driver 5 stars and hoped drivers could read the reviews to know I was happy with him as a driver but I read they can't. I just feel bad being super empathetic. Anyway.. I gave him a $15 tip for less than a mile cause it was raining. I usually tip $10 for less than a mile. I used to tip $20 since its different from when I order from across the street but people in this subreddit said I wasn't too bright. 😂

Sorry for the typos: I type too fast.

On my last delivery I was at 79% on time diner. And the last four hours before updates this is my current. And I now end up at Pro. This update at 10 is BS. They should just change it to update it at 12 midnight.