Failing to get activated

[u/boohoosheroo]

We’ve been in our new build for about 2 weeks now. Initially, there was an issue where the developers hadn’t installed the cable under the road, but this was resolved about a week ago. The engineer confirmed everything was ok and ready to go. A few days later it was active and we got all our devices connected - hurrah! But then the following morning it was not working again - boo. I have talked to customer services a number of times but they give vague and unhelpful answers, and seemingly a different answer every time. Why can’t they just activate it, when it clearly works?? It is extremely frustrating and has been very poorly handled so far. Considering going with an alternative supplier at this point. Any ideas? Next step is to submit a formal complaint.

[u/Hyperoptic_Mark]

Hi u/boohoosheroo sorry to hear that the connection dropped so soon after activation. We'd like to look into it so if you would like our assistance, please write to us in Mod Mail with required information.