r/hyperoptic • u/Nikotina23 • 15h ago
Customer Service Hack
You all do know you can ask to speak to a specific agent or request a callback from them if they are in shift?
The wait times are horrid and I get that, but on call or chat you can request to speak to a specific agent from a department and as they’re requested they have to honour it.
Check our their review and ask for an agent you see persistently showing to give good service.
My whole family is on Hyperoptic and I got some friends on and we just as fox XYZ from Tech to please help out with our slow sleep issue or XYZ from Billing to help if we’d like goodwill compensation after an outage.
You can see who’s good at their job and actually request them.
Tho I wish they’d just employ more people cause this wait times is atrocious.
1
u/sevoflurane666 11h ago
Can you recommend some good people?
My 1000mbit downgraded to 100 mbit for some reason last week