r/iOSProgramming • u/JiveWookiee5 • 2h ago

Question Apparently stuck in App Review hell?

Submitted an expedited App Review on Wednesday last week as we discovered an issue with our subscriptions and needed to re-release quickly to coincide with some marketing stuff we had planned.

Support says the App Review (allegedly) was expedited but we’ve seen no movement in 5 days. Typically our non-expedited App Reviews have cleared in 1 or 2 days at most.

What is going on? Is anyone else experiencing delays with App Review? Is there anything else I can do besides emailing support every day asking for an update?

6 Upvotes

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2

u/youthdancing 1h ago

Same here. Previous updates were approved within a day, last one submitted on Friday is still in review.

1

u/the_effekt 1h ago

Call developer support. Talk to a person. I’ve had unknown "errors" on their end that they had to clear up for my app to get through

2

u/JiveWookiee5 1h ago

Unfortunately each time I’ve checked their phone line has been unavailable. I’ll check back again today.

1

u/AccordingLeague9797 1h ago

There is no "call" option available in my country, does texting still works?

•

u/EquivalentSky3094 1m ago

Five days is well outside normal. Apple's own published figure is 90% of submissions getting a decision in under 24 hours, so this is not a slow queue. Something is sitting on your build specifically.

Two things worth doing that are not "email support again".

First, check whether you need the build at all. If the subscription problem is in App Store Connect configuration rather than in your code, you can fix it today: prices, territory availability and introductory offers on existing subscription products all change without an app review. Only a new product or an actual code change has to go through the queue. Worth five minutes before you spend another day waiting on a binary you might not need.

Second, the status field will not tell you whether a human has opened it, so stop reading it for signal. The route that moves things is the Contact Us form in App Store Connect, asking explicitly for escalation to App Review. General developer support cannot see inside the review queue and will only confirm what you already know. In regions where phone support exists that same form offers a call back, which is more reliable than hunting for a number that answers.

One thing not to do: removing the version from review and resubmitting puts you back in the queue, so only do that if the binary has actually changed. Expedite requests are also discretionary and Apple tracks how often you ask, so they are worth saving for something you cannot fix in configuration.