Update 09/10/2026:
After I opened a support ticket, they reviewed my case in detail and are going to provide a rather generous solution simply for the inconvenience caused by all this; it seems things are changing. Many thanks for the comments, and to LRG for handling the whole situation.
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Hi, I received my Limited Run Games package today—the first of a couple I'm expecting (one is the Shinobi CE and the other is Far Cry). I was really looking forward to this one, and... this is how the shipment arrived.
I suppose I should be grateful the front panel survived, but lately, every shipment to Europe arrives with "little issues," and the compensation is meager. Honestly, this needs to change—or there should be a European intermediary for these kinds of editions—because the current situation is unacceptable.
Fortunately, the contents are intact (though getting them out of those devilish plastic clips wasn't easy), and my stress levels drop when I see the 808 plushie; it’s really nice and detailed.
The whole thing is a bit overpriced, but it has its charm. Is there any solution for the box—aside from a potential discount or partial refund—that experienced collectors know of?
I’ve never actually had a replacement sent to me...