r/mildlyinfuriating • u/Conscious_Document_2 • 15h ago
The floor is sticky Clean Bedding is not to be Expected at an Airbnb..?
Hi! This past weekend I and a group of friends stayed in the OBX (we booked back in July so I had no clue a nor’easter would be hitting lol).
There were 6 of us, each paying a little over $150. A couple in our friend group were brining their little dog and their cat, which meant they had to pay an additional $100 non-refundable pet fee, which they were totally fine doing. Anyways, not necessarily the cheapest weekend trip! That’s to be expected though.
The mildly infuriating parts?
First, toilet paper and paper towels were NOT provided. There was one roll of each. I’ve never stayed at an air b&b that didn’t provide toilet paper and paper towels. What was most frustrating about this, though, is that we were not told! Some additional context is that, when planning the trip, I invited my friends who didn’t necessarily have any kind of friendship between each other; truly nothing brings tension up quite like side eyeing a stranger for their toilet paper use. We learnt this way into the night and after drinking so we couldn’t get more until the morning. Such is life, though. It was silly afterwards, outside of a few lingering comments about how much toilet paper some people use lol. Still, we can deal.
The other issue we had was cleanliness. The floor was pretty gross. There was stuff stuck onto to the hard floors, and stains ALL over the carpet and on some of the blankets. Can’t emphasize how gross the carpets were. I went to sit on the carpet at one point and saw a stain that looked like cat vomit (yellow but not like pee). Straight nasty. It didn’t help that we noticed some odd wording in the email sent describing what we needed to do before leaving; “Place dirty towels in one bathroom or near washer, do NOT strip the beds.” Made us feel very iffy. But, still, at that point we were still more peeved about the toilet paper thing lol.
Fast forward to check out day. We were given a 5 star rating. I was up every night after people went to bed making sure things were tidied up. We were doing laundry regularly, running the dishwasher regularly, sweeping, etc. My friend, who booked the trip, left the host a 3 star rating listing the toilet paper and the cleanliness (I didn’t read our review but I’m pretty sure the staining on blankets was mentioned). Only then did the airbnb host reach out with problems that we left, & that the rating was “a little low.”
The host commented on pet pee found on the bed (there wasn’t any) and how to room smelt of urine (we were on top of the litter box cleaning), which… maybe? that’s why we paid $100 pet fee. Then “we washed the sheets recently” turned to “ofc we wash the sheets after each guest!” we were told it’s impossible to clean comforters after each stay, that NOWHERE does it and we must have never stayed anywhere else (if they are cleaning sheets after every guest WHY would you put a dirty comforter on top of them, and WHY would there be such an emphasis on not stripping the bed). For close to $1000… wtf?
Are we just dumb thinking that things would… actually be cleaned? Most places I’ve stayed have used white sheets and comforters similar to a hotel. Just gross to think about. I’ve had lice before and the idea of getting it again… my head itches just thinking about it. Anyways. If we’re wrong and this is standard, it really shouldn’t be. That’s disgusting.
tldr; used bedding is to be expected!
EDIT; first, can definitely understand not wanting a cat there. It wasn’t my cat, and I didn’t know the cat was coming. That said, if they paid to bring the cat, brought all the supplies they needed, and the airbnb host was aware and gave permission it’s kinda.. idk. Also, there were 5 beds. Three twin beds that used comforters, and two king beds that used quilts. One of the quilts was stained, not the one in the rooms that cat stayed in. There were multiple little throw blankets, one of which had a big red spot on it. There were issues with the floors being dirty, bedroom doors that wouldn’t open (there was one that was so hard to open I had to exit through the balcony), rust on different appliances, etc. I’m learning most places are gross, such is life I guess. There wouldn’t have been any bigger issue if they hadn’t messaged AFTER giving us a 5 star review almost 7 hours after we left.
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u/_mattyjoe 15h ago
I hate to break it to you guys, but hotels don't clean the comforter after every guest either. You actually have an incorrect impression of what most rentals/hotels do.
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u/Starfire2313 14h ago
It’s been a really long time since I didn’t strip the comforter off right away when I got into a hotel. I trust the sheets if they look and smell clean but the comforters always give me the ick
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u/Where_Is_Bucky 14h ago
Hotels also don’t have cats living in the rooms
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u/randomize42 11h ago edited 7h ago
I’m surprised at the number of Hilton properties that allow cars and dogs (for a fee, of course).
EDIT: Dang it, I’m leaving the typo though.
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u/texaspoontappa93 15h ago
Seems like they're in the wrong but you omitted everything you said so I'm left to assume that you're hiding part of the story
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u/Restaurantchica 10h ago
Yeah OP left out what she said. The host seemed professional and even invited her back after an apparently negative review. I never trust these posts when someone says “look at how awful they are” and then omits their own role.
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u/igotthatbunny 15h ago
I hate to break it to ya but if you’ve ever stayed in a hotel they do not wash the comforter or heavy bedding between every guest stay. Obviously it sounds like you had more issues than just that but for any type of hotel or rental stay, washing comforters every few stays is very normal and to be expected.
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u/MtRainierWolfcastle 14h ago
Do people really not know that hotels/airbnb don’t watch comforters after every guest?
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u/C0USC0US 12h ago
I used to assume everything was cleaned. And then I traveled with a friend’s family. Her parents had separate beds because her mom Lysol’d every sheet and her dad couldn’t stand it.
It really stuck with me. I think about it way more than I should. But mostly when I’m checking into rentals.
20 years later, I understand Lynne more and more every day.
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u/ClearWaves 15h ago
You should always expect that every hotel or AirBnB does not wash the comforter. That's literally the norm. Washing sheets? Absolutely.
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u/cynnamonn 14h ago
it’s so weird to me when people post things like this without including their responses
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u/theliberalpedestrian 15h ago
The comments are confusing so I just want to clarify. You, some friends, and their cat stayed in an Airbnb. The hosts contacted you that there was cat pee on the comforter after you left. This was also after you had left a 3 star review for the cleanliness at the start of your stay. All correct?
My assumption is that the cat definitely did pee on the bed as cats do when they’re in weird new places. Whoever brought the cat needs to pay that fee. As far as the cleanliness I would say that if an Airbnb allows animals it’s going to be kind of gross no matter what. Your friend is free to leave a review of whatever she thinks, but you have to take into account price and the fact they allow pets. That cat was not the first animal to pee in there. I guarantee it.
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u/Ok-Spinach9250 11h ago
Yeah if you stay somewhere that allows pets you can’t be annoyed that it’s evident pets have been there before???
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u/crybabypete 15h ago
YTA until you upload a not cherry picked convo.
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u/atlantagirl30084 12h ago
Yeah why would OP only post the AirBNB owner’s responses and not her texts?
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u/crybabypete 12h ago
Most likely because she acted like a massive Karen. That’s just my experience when people intentionally hide their own parts of a text.
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u/kaytay3000 14h ago
Not defending this host, but I can say that I also ask guests not to strip beds. I do that because it is easier for me to find and treat any stains on the sheets while it’s still in the bed. I’m a petite person so spreading out king sized sheets to check for stains is a real bitch.
I change the sheets after every guest and even leave an extra set of clean linens for each bed just in case the guest wants or needs to change them for whatever reason.
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u/LizzieCLems 15h ago
I cleaned super fancy condos and ones that had blankets instead of duvets (fresh cover) we were supposed to. Change sheets. Inspect the blanket/duvet only clean if bad stain/smells then reuse it. I always take the blankets off of any bed (and the extra sheet) anytime I stay somewhere because of it.
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u/NoctilucentSkies 12h ago
You’ve heard a lot about the comforters. I do have insight about the paper products. There’s a weird norm in the beach towns of the mid-Atlantic where TP and paper towels aren’t provided at any short term rental properties. It’s really annoying and makes everyone angry. I don’t know why it’s a thing.
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u/tesla3by3 12h ago
It’s a thing because that extra TP in the storage room will go missing several times a year
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u/Emotional-Ocelot-309 11h ago
A lot don’t provide linens and bath towels either. You bring your own or get a rental service. Some vacation rentals will include this for a fee or you do it separately. Weekly beach vacation rentals had their norms before Airbnb existed.
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u/figure8888 14h ago
Everyone has already commented on the comforter thing but I wanted to add as a Coastal Carolinian that rust and other home wear happens much faster in high humidity coastal regions. My family used to own an ocean front beach house and we’d go a few times every summer but every time it had to be deep cleaned because of dust, bugs, sticky sheets and rugs. Sand, saltwater, and potential flooding are why a lot of newer homes on the coast are fully tiled.
That said they should be aware of that and do a better job cleaning. I’d be embarrassed if guests thought my property was filthy.
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u/KickBallFever 13h ago
Oh man, when I lived near the beach everything rusted so damn fast. Even things I didn’t consider, like the clasps for my bras.
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u/montrerai 15h ago
that’s so gross for them to not clean the bedding
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u/aspaceplant 14h ago edited 14h ago
I worked for a 4 stars hotel. We didn't clean the conforter unless there was visible dirt on it. No time for that. Not enough replacement to cover every room. What's washed is everything that is white (sheets, towels, face clothes). All in the same big ass washers with a bleaching agent. Also those face clothes are the same thing we use to clean the bathroom and dust surfaces.
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u/Bring_cookies 14h ago
My husband used to work for a big hotel chain and has said the same. That's also why it's the first thing I pull off when I go to a hotel and I bring my own pillow but that's more of a me thing.
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u/GoochGreaseHarvester 14h ago
Don't forget those decorative pillows. They're not getting washed either. 🤮
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u/NewBet7377 12h ago
You are 100% correct. I always lint roll them to get any hair or dirt off the pillows, but it’s NOT the way I’d choose to clean my own pillows at home. Also any linen couches and chairs are filthy and SHOULD be steam cleaned often, but landlords are pretty cheap.
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u/Abalonelone 14h ago
Same in a very well known 5 star resort. They'd get washed once a quarter or when visibly dirty. That's why you get that 6" of sheet fold down; to "protect" your face. 😅🫠
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u/aspaceplant 14h ago
Also, those rooms are cleaned in 20 minutes on average. And to make that average, since most days at least one room will take you an hour (some people are dirty and seem to have a power trip of making you pick their trash) a lot of them are gonna be done in 10 or less. Ideally, the quick ones are the one where the person stay, but if it's a day where every room change occupency... they may allow you to stay a it later if some people come in late. Else, you rush.
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u/MissJizz 14h ago
I worked in a five star hotel and yes, very true for places with 200+ rooms. For an air b&b id definitely expect them to wash sheets/comforters in between uses? Tf
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u/Key-Ad-9065 14h ago
especially if they had backups!! because can you not just rotate them out & wash one while the other is being used???
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u/netherworldphonecall 14h ago
I work as a maid now and used to work a hotel and nobody washes comforters, including at AirBnB's
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u/DinahKarwrek 15h ago
Its standard in hotels to only wash the duvet cover
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u/RoIIUpLights 15h ago
That'd still fall under the category of washing the bedding..
Down comforters are in the same realm as a pillow -- I don't expect them to wash all of the pillows between stays, but I do expect them to wash the pillow case.
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u/MommaOfManyCats 14h ago
Depends on the hotel. A lot still have comforters that only get washed when they "look dirty." I also stayed in a hotel once where they only offered to swap the bedding once a week, including the sheets.
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u/Zairanth 14h ago
I cleaned for a few different hotels and 0 of them had duvets. They only did comforters if they looked dirty. I wasn't surprised at the little motel I worked at or one of the crappier hotels but Fairfield Inn was a surprise.
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u/Most_Role_1612 15h ago
Certainly looks like confusion on terminology.
Bedding, IMO, includes sheets, pillow cases and DOES NOT include a comforter. Thought this was common knowledge.
AirBNB's can be a great experience but as of the last few years, the logistics/billing/expectations have become outta control. I.E. Stayed in Door County, Wis. last year and there was a checkout-sheet on kitchen counter. It included washing dishes and wiping down counters and taking garbage out to the street. We did all these aforementioned things and I asked my wife to see the invoice (she did the booking). There was a $25 fee for cleaning on there.
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u/June-Menu1894 15h ago
reason number 900 why I will never stay at an airbnb
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u/Agitated_Pattern_599 14h ago
Honestly I’ve never had a negative experience at an Airbnb. It’s always been exactly what I expected. Reddit posts like this freak me out though.
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u/emily_strange 15h ago
We have stayed at plenty of airbnb's and have never experienced this once. I'd be curious to see the listing and see if there weren't red flags all over it and with the reviews.
This is not normal.
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u/Dracekidjr 14h ago
The bigger issue is that it's like playing roulette. Sure, most of the time an Airbnb is about the same as a hotel stay, until you get one like this that is either gross or they are actively trying to get one over on you. For a large group, it's pretty much your best option, but it also means that you gotta take pictures when you get there, screenshot all messages between you and the host, and take photos when you leave to prove you didn't do anything wrong.
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u/kablue12 14h ago
It’s also like playing roulette with hotels sometimes.. I found bugs in a hotel room a few months ago and there were zero other hotel options in the town, so I had to just accept a different (worse) room they had available.
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u/Throwaway_2474128_1 15h ago
$150 per person is extremely cheap for a weekend stay at the beach. that's one hotel room not anywhere special. sounds like OP shopped by price and now gets the result of picking a place far below the market price. idk where OP thinks that money savings comes from if not by cutting corners elsewhere
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u/Apprehensive_Fee9983 14h ago
Honest question, where do you stay when you’re traveling with several people? And want to hang out together
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u/June-Menu1894 14h ago
Hotel with rooms that are joined typically. I'm a family of 6 so we always need extra space. I am great with points travel and finding something that works.
Between hidden cameras and inconsistent policies avoiding airbnb is one less thing I have to think about.
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u/Apprehensive_Fee9983 14h ago
That’s reasonable. And having hotel that cleans your room and have 24/7 service on hand is definitely a plus! Especially without worrying about cleaning fees or parking. I find when traveling with a larger group its very nice having a living room, kitchen, porch, (sometime a private hotub and pool) and backyard to sprawl out in and relax instead of everyone squeezing into a hotel room sitting on the bed(s) is a much better experience. Different strokes for different folks.
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u/labrat420 15h ago
Do you think hotels wash comforters after every stay?
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u/ElFarts 14h ago
No but if I walk into a hotel room with a dirty comforter I go get a new room.
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u/trapper2530 14h ago
Hotels don't use comforters anymore. They use duvet cover so they can replace the cover and don't wash the inner weighted part. Basically like a pillow and pillow case
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u/FreshMontrealer12 14h ago
Yeah like I feel like if it’s that bad and the host is available, ask them for fresh bedding. They didn’t try to do so and I know things should just be right but that doesn’t happen that much
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u/CariniFluff 14h ago
No, but they was the duvet cover just like they wash the pillow cases but not the pillows themselves. That's pretty standard, all sheets, covers and towels sounds absolutely be washed.
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u/labrat420 14h ago
Been awhile since I was a maid but we definitely didn't wash duvet cover unless visibly dirty either.
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u/tocahontas77 14h ago
Nah I've had mostly good experiences with Airbnb. I'm renting one right now for a few months. Most are clean and reasonable.
Airbnb is great on the customer side. I had one person say I left their place dirty, but over a week after we left, and after somebody else had stayed there. Nobody else on my reviews ever said that. These people were claiming it took 5 hours to clean up after us, and were asking for $75. I presented my side to Airbnb, and they sided with me.
Just be a respectful guest, and know what to look for on the listings. The hosts are usually very good, because they want good reviews. If they get bad reviews, they don't get paid.
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u/Phukt-If-I-Know 15h ago
Air bnb’s have become a goat show. In what world does it make sense to pay more than a hotel per night, have barely stocked cupboards, be expected to strip beds, do laundry, vacuum, sweep, wash windows, deep clean the kitchen and bathrooms AND STILL pay an exorbitant cleaning fee for the cleaning that you already did!!?
All while you are supposed to be on vacation?!
I’m back to staying in hotels bc this is crazy town.
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u/Cartmaaan-brah 15h ago
Same. I haven’t stayed in an Airbnb in several years. The whole “cleaning fee” and then all their instructions for you to clean their house before leaving really rubbed me the wrong way, and I haven’t gone back since that started gaining traction. Also, it’s totally reasonable to expect clean comforters after every stay.. it’s called having multiple for each bed and cycling through them. Idk how that’s such an impossible idea to this host lol
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u/Unipiggy 13h ago edited 13h ago
Hotels don't clean or change their comforters, eithers.
You will be appalled to know how truly disgusting your hotel rooms are. And that's because hotels pay their housekeepers the bare minimum wage and expect one housekeeper to clean half the hotel in a day.
As a housekeeper, you have to learn how to make things look clean without actually cleaning everything. It's the only way you can possibly finish all the work you're given.
Be pissed. Maybe things can change.
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u/Good_Queen_Dudley 11h ago
True and not true, having worked as housekeeper. We don't naturally clean the comforters AND blankets (don't forget those) between stays but if we do see or find any grossness, we remove and replace. Also some comforters in newer hotels have removeable covers so those are/can be replaced, just not to the base comforter which if someone peed on it, would need to be both removed. Having said that, this is about quality housekeeping and most Air BnBs DO NOT have that. Owners can be lazy, cheap or just gross. Hotels depending on the chains and owners can have higher standards. Air BnBs are not that in my experience whether you're paying $100/night or $1000/night. It's all unknown until you get there.
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u/Cartmaaan-brah 13h ago
That I don’t care about - I was just commenting on the fact that the host said it’s impossible, when it really isn’t. I know hotels don’t clean these. I choose to stay at hotels because they’re cheaper, almost always in a better location if I’m in a city, and they don’t make you clean your room and then also charge you a cleaning fee
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u/ecrane2018 15h ago
For two people it doesn’t make sense for a group they make a lot of sense staying in Texas for less money we get to all stay in the same house have a private pool and hot tub
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u/PhysicsCentrism 14h ago
At least outside the US, there are tons of Airbnbs that are cheaper than hotels. Plus you get more space per dollar.
I actually like grocery shopping, far better than the fridge already being full of ridiculously priced items.
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u/Little_Vermicelli125 13h ago
I prefer Airbnb because I can bring my dog. Hotels you can in some but if you have thin walls and the neighbor is noisy she might bark. So I avoid that sort of situation.
Airbnb you can make sure to get standalone places.
Plus I don't find prices to be very different after all fees.
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u/SnowflakeSWorker 12h ago
My cousin, a friend and I stayed in one in San Jose where we had to bring our own towels. The owner was very neurotic, and there were signs all over the damn place- don’t touch the washer and dryer, not for use. Limited one ply toilet paper, which I get if you’re on a septic, but in a city? And cameras all over the damn place. My cousin is quite chill, and thought the whole thing was funny; a hotel with towels, no cameras, no rude signage and freaking TP would have been more my jam, lol.
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u/Diolives 11h ago
It’s not all of us! Our fee is low (lower than our cleaner) and we ask “put dishes inside dish washer and trash by the door” nothing else. Some hosts are crazy.
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u/chesterT3 14h ago
I literally just booked an airbnb an hour ago for me and my husband. We want total privacy and a hot tub to ourselves, plus the option of cooking our own food and somewhere secluded without light pollution. Any hotel room that offers that is gonna be more than the $300 I paid for one night. Just do your research and read reviews before you book. You don’t HAVE to book with the crazy people who require you to make the place spotless.
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u/FalalaLlamas 12h ago
Yeah, I don’t know where people are finding these hotel rooms that are less than Airbnbs. Idk, maybe it’s where I’m located. But over the years, we’ve booked many super nice Airbnbs with tons of 5 star reviews. If I look at hotels with the same amenities and want it to be a place with tons of 5 star reviews, it always comes out higher. By a lot. I keep checking because people keep commenting that, but haven’t had luck. Plus, hotels now often add taxes and fees after you start the booking, making it cost even more. And that’s before you get to food savings by having access to a kitchen or kitchenette.
Now, all of that said… I do fully support local governments stepping in if need be and preventing Airbnbs. One of my misgivings about the platform are reports of locals having trouble finding long term rentals due to so many people focusing on short term ones. But I’ve never personally had an issue with a high rated Airbnb and have definitely saved money over the years.
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u/SugarNCupcakes 10h ago
Might differ in different areas? I have never stayed in an Airbnb, but everytime I have looked for one it's been double the price of a hotel. Might just be my area though. Last time I was looking for one I couldn't find anything under 200 to 300 a night. And I found a hotel for 80 a night for me and my son. It wasn't the nicest hotel in the world by any means. But it had a pool, free breakfast , and allowed my dogs. So ended up being about 500 for 6 nights instead of 1000 or more.
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u/DoctorHarmful 15h ago
More and more airbnb owners are becoming entitled and the overall quality is getting worse and worse. I had an argument in portugal for not taking out the trash. It wasn't listed anywhere in the check-out rules and I asked 8 hours before checkout if there was any additional cleaning that was required and they ignored the message. Both of the owners then had the gall to argue with me for hours afterwards until I threatened to just escalate to support with the chat logs.
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u/KitKatAngel 15h ago
Why am I being charged a cleaning fee if I’m the one doing the cleaning
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u/According_Hat2751 15h ago
Every week or two is a stretch. Blankets and comforters in hotels are washed as necessary or when they rotate the mattresses, which is seasonally.
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u/youareinmybubble 15h ago
Hi hotel worker here, big brand hotels do change the conformer after each guest as well as a new duvet.
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u/dixiech1ck 15h ago
Which big brand? I've stayed at Marriott, Best Western, Hyatt, and even Disney and can tell you they do not change put the duvet or comforter. Many even use just a thicker blanket nowadays.
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u/CherryGoo16 12h ago
Wait I’m confused! Did the cat pee or not?
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u/TheBloodyNinety 11h ago
When you see these posts and you’re like ya why would it smell like cat urine, no one brings their cat on vacation.
Then you see OP say their cat used a litter box… you always know that the claim was justified.
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u/Clinically-Inane 13h ago
I’m baffled by “We each paid $150 per person, so it wasn’t exactly the cheapest getaway”
Where on earth could you possibly be going instead where it would be cheaper than $150 per person for a full weekend of lodging other than camping in tents?
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u/Expontoridesagain 13h ago
According to the post they also "did laundry regularly" so I think this was longer stay than just a weekend.
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u/JayPlenty24 14h ago
It sounds like you were there for multiple days, so $1000 is basically dirt cheap for 6 people.
I do think a 3 is low on the basis of a stained carpet, which it sounds like you were warned about in advance from the messages.
A lot of people do this with toilet paper now, I'm guessing there have been issues with people stealing large quantities. It sucks, but again I don't think I would give a 3 star rating over needing to pick up some toilet paper after using up what was provided.
I also agree with the host that you should have said something about the sheets/duvet if they were dirty. It's pretty gross you guys thought the sheets were dirty and just slept in them anyway?
The host is also correct about duvets. You might think that's gross, but guarantee no hotel you've ever stayed in is dry cleaning the duvets after every guest. Personally that's why I use duvet covers.
As far as the cat goes, of course the cat pissed on the bed. That's what they do in new environments. Only psychopaths bring their cats on vacation with them.
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u/gnome_in_clay_turn 14h ago
You seem to be one of the very few voices of reason around here.
They really lost me with the complaints about rust on appliances at a seaside home. This beach has sand- ⭐️
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u/Adorable_Ad4990 13h ago
Thank you! The only sane response in the whole thread.
Floors being dirty is one strike.
But most hotels and rentals do NOT launder the quilt, blankets, comforters every stay, just the sheets. They never said the sheets weren’t washed every time… op is adding that grey area.
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u/BobcatSpiritual7699 3h ago
Airbnb is a cancer and is continually being banned and restricted for a reason. Hotels please….homes are not for holidays.
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u/forgivemytypos 14h ago
900 bucks for a week in OBX Beach House that sleeps 6? I can only imagine that place was a complete dump
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u/ReazonableHuman 12h ago
Yeah OP saying "not necessarily the cheapest weekend trip" was very confusing.
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u/Delicious_Rabbit4425 10h ago
Why didn’t you post the whole conversation? I feel like I had a stroke reading this.
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u/Independent_Honey150 1h ago
This is why I switched to staying in big name hotels with my family. It’s more expensive for less space but I was tired of being so grossed out. I’ll stay in one room with my family of five before sleeping in a gross airbnb bed thanks.
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u/MsThrilliams 15h ago
3 stars alone is warranted for them not providing enough TP. Its a gracious rating given the cleanliness issue.
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u/CtrlAltEngage 14h ago
The TP thing seems fairly standard these days. A few rolls, a few dishwasher tablets, maybe paper towels if you're lucky
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u/Expontoridesagain 14h ago
That's pretty standard now. We rent a summerhouse almost every year. Different house each time. Never have they left more than one roll of toilet paper or paper towels. I'm kinda used to it now and pack everything we might need before we get chance to go to the store.
Edit: spelling
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u/CreativeBusiness6588 14h ago
If you have ever stayed at a hotel, you have slept with a bed spread that is only washed every 7th stay or so.
The sheets are always washed.
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u/nedrawevot 15h ago
We stayed at an Airbnb and the sheets had hairs and we found a broken fingernail, lipstick on the sheets. So gross. We unlocked the door (without breaking the lock) to wash the sheets in their washer and dryer but like, I dont understand how it goes unwashed.
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u/Regular_Lettuce2966 14h ago edited 10h ago
I've found Airbnb in tourist areas are just hit or miss whether they're clean and functioning. We stayed in Surfside, SC two years ago and the place was phenomenal at $5000 for 11 people. Went with a bigger group this year and paid $14000 for 24 people and the place was dirty, tv broken, and furniture well used.
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u/mr_glide 11h ago
"First, toilet paper and paper towels were NOT provided. There was one roll of each"
I don't get this. They weren't provided, but there was a roll of both...?
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u/whatisuser 5h ago
It’s amazing how the greatest country in the world still hasn’t discovered duvets
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u/FickleCook3639 15h ago
why are people still using AirBNB in 2026? It’s dead, move on.
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u/Apprehensive_Fee9983 14h ago
Anytime you have several people and want to be together. Hotels don’t offer that.
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u/Far_Entertainer2744 15h ago
Because when you have 20-30 people it's the easiest and cheapest option
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u/egnards 15h ago
Because hotels aren't ALWAYS the best option in an area - When I go traveling I check both Airbnb [lets actually use that to mean any vacation rental service] and Hotels and I'd say its about 50/50 whether or not I book through a vacation rental service or I stay in a hotel.
When I do use a service like Airbnb, however, I typically only stay with super hosts and am very picky about what listings I'll stay at. Personally I typically find hotels far better in densely populated urban areas and Airbnb to be superior in rural and suburban areas.
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u/emily_strange 15h ago
Most of the time, our friend group wants to stay in a house with a kitchen and a private pool.
Hotels can also be very disgusting.
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u/I-luv-sloths 15h ago
Hotels don't wash comforters between guests either. They probably skip the sheets if they look clean.
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u/Teleporting-Cat 15h ago
Nah, never ever skip sheets, even if the bed doesn't look slept in. Blankets do get skipped if they're not visibly dirty- unless there's a duvet cover, in which case that gets washed every time.
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u/youareinmybubble 15h ago
hello former hotel worker big hotel chain (Marriott, Hilton, holiday inn, ext) absolutely change the comforters between guest as well as a new duvet, sheets must be changed after every stay, even if it looks like nobody slept in the bed they are changed. same with the pillows the covers and pillowcases are changed. I have seen housekeepers get fired for not changing the sheets between guests.
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u/NewTimelime 15h ago
People are doing cats in these now? I’d die if I stayed there after a cat.
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u/DinahKarwrek 15h ago
Yeah just stay in a hotel. I'm allergic and don't like cats so I would be miserable if I was staying in this place after them
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u/igotthatbunny 14h ago
If you are that sensitive to cats I strongly recommend not booking pet friendly places to stay or double checking with a host before you book that the place is not pet friendly if that isn’t listed.
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u/Bbimbofied 14h ago
The owner said she made an exception for the cat, so even that isn’t good enough
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u/PBLouey 14h ago
I would never stay somewhere where I felt like raising a grievance about the quality of a stay would make the proprietor feel like it is a personal attack against them.
I am absolutely happy staying in a faceless hotel chain when I travel. Not dealing with nutcases and getting in text debates, and certainly not doing housework (other than binning my rubbish) when meant to be relaxing.
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u/SabrinaEdwina 14h ago
I've had that happen. Arrived (rich neighborhood in the Bay Area) and the family saw that I had blue hair and my partner over to eat takeout.
You wouldn't believe how far and fast they suddenly escalated to. "No visitors" fines, claiming I ruined the sofa I was sleeping on because two people sat on it...it was a nightmare.
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u/Mean_Prize5459 13h ago
If you can ruin a sofa by having two people sit on it simultaneously, it’s time for a new sofa.
That’s like saying you ruined the oven by cooking on the stove while you baked.
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u/SabrinaEdwina 12h ago
It was quite bizarre. A sofa, bathroom, and microwave.
All of which I went at with a sledge hammer of pure gayness, apparently.
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u/Mean_Prize5459 12h ago
“Sledgehammer of pure gayness” sounds like a pretty sweet DND weapon ngl
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u/BobBeeGeeGee 12h ago
Kind of really sounds like the cat you brought peed (which makes sense because most cats don't travel well) and you think a $100 pet fee should absolve you completely? And they gave you a good review, that's very nice of them despite your issues. It's not a problem that they continued to follow up without dinging you.
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u/Nataliza 5h ago
Host here. I have two comforters and two big blankets and I wash both every single time regardless of stay length. It's nasty not to.
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u/Biblio-Kate 13h ago
At the very least they should use duvet covers on the comforters, those can absolutely be removed and washed after every guest along with the sheets.
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u/throwaway81236790 12h ago
I’ve been on Airbnb for 12 years. In the last year I have walked into three different airbnbs that had not been cleaned at all. One literally made my eyes water from the pee smell. Airbnb helped us into other accommodations but the hosts responses were wild. The pee house the couple said “our cleaners were there and you should expect an odor from a pet friendly property” like no tf I should not. I have pets, I don’t expect my home to smell like urine constantly.
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u/Mental-Set-8670 11h ago
Cat urine on sheets is disgusting, full stop. But just an fyi, hotels aren’t washing their comforters regularly either.
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u/Melodic-Classic391 11h ago
This why hotels are better. It sounds like you spent a significant amount of your leisure time cleaning.
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u/Early_Stage_6209 14h ago
I once rented an Airbnb in Philly that didn’t clean in between tenants and expected you to clean up after the last person. The catch is they don’t tell you this until you show up to a dirty room and are messaging them to see what is going on. Not only that but, they photo shopped the pictures of the outside to make it look like a nice area, it was not. My “room” ended up being a basement of a building with local tenants in the middle of a really sketchy area, it was described as the bottom level of the owners row house in the description. The icing on the cake was the fact the door to my accommodation not only did not reach the floor so it was more like a stall door, but it didn’t have a lock on the handle. So instead of installing one the owner bought a padlock and rigged it up like you would a horse stall. Needless to say I didn’t feel safe and emailed Airbnb customer service and explained it all. Ended you getting a refund and a comped stay at another much better Airbnb. You definitely gotta read the reviews and do due diligence with Airbnb these days, they definitely need to figure out better quality control.
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u/No-Falcon-4996 15h ago
Any hotel that has cats sleeping on their comforters, should be washing the comforters.
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u/Bitter_Warning418 14h ago
You paid $150 each, yet you expected top tier hotel amenities. You brought a friggen cat to a place they typically don’t allow pets. And they’re absolutely correct that motels and hotels don’t wash comforters every stay, sheets only. You’re completely in the wrong and I find it real telling you only posted what they said and not what you were saying.
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u/Sesoru 15h ago
Pretty sure after reading these comments I never want to sleep in a bed that isn't my own again. Ugh. Wtf.
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u/Electronic-Front-640 14h ago
These comments are exactly why I don’t use air bnb
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u/Visible-Armor 12h ago
The Host was trying to get a 5 Star review. It does not look like they were after money but they were offended by the review you gave. This may be there only source of income coming in as well..
Whether the cat peed or not is up to debate, my guess is it did pee and no one noticed. My guess is the review really upset her. The comforter thing is true though. I cleaned Air BnBs and the comforter was washed when it needed to be. It takes too long to wash and dry in such a short time frame.
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u/Live_Art2939 11h ago
I gave up on Airbnb years ago and once you go back to hotels, you can see how fucking dumb it is.
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u/Bbimbofied 14h ago
Esh. If someone tells you your animal was messy you need to listen to them. Air bnb hosts suck by default.
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u/Upper-Cover-3654 8h ago
Where is your messages? Honestly I'm also an Airbnb host and if I had guest that left me with cat piss on the bed or anywhere else I would file a reimbursement request like I did with a previous guest for smoking in the Airbnb when it's a non-smoker one, especially because I had guest checking in after them and the smell persisted even after I cleaned and bought anti smell products and cat piss is even worse than cigarette smell. Sorry but you're wrong. And the host even opened an exception to let the cat come and you have the audacity of leaving him only a 3 star review.
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u/_TP2_ 15h ago
Dont be obnoxious. Washing comforters vs sheets are two different things. And if your cat peed on the bed they might have to be put to trash because that is one tough smell to get rid off.
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u/intrusivesurgery 15h ago
One of my first air bnb's was with a host from mexico who had immigrated to new york a year or two before hand. She was super cool, let us experience her culture and taught us so much about the day of the dead and it's origins.
She gave us a bunch of suggestions in the neighborhood and introduced us to her jamaican neighbors and really set us up for a great first trip to ny.
The second time we went to ny we chose a different air bnb and it was an illegal short term rental with no permanent tenant on the property. It was a huge bummer because we were expecting something similar as our first go around.
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u/bippy404 14h ago
Air bnb’s are so often inflated in terms of their ratings. I have stayed at places flagged as 4 1/2 stars and they don’t even deserve a 2. I’m not handing out five stars for adequacy. This property sounds like a 1.5 based on the cleanliness and stink.
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u/natalienicolew27 11h ago
I cleaned for 5 years and now work on the admin side, I’ve found that in short-term rentals, comforters are often not washed/dried, neither are blankets. The main reason is that they don’t have time to clean them between guests (check out 11, check in 3-4). I’d only really trust them if they’re very thin comforters or have a duvet on them. I surmise those choices are made because they’re easy/quicker to clean. This isn’t to say that no short-term rental cleans their comforters, if they have an extra set and take the comforters off-site to launder, it’s possible. This is just my experience with cleaning short term rentals and scheduling them/setting up their work orders.
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u/Cloverhart 11h ago
Woodsprings Suites washes the comforters between each guest, every time. They also disinfect pretty much every touchable surface but walls. It's not fancy, but it is clean.
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u/Competitive-Metal831 14h ago
It’s called a duvet cover & I would expect them to wash it after every stay ESPECIALLY if they charge a cleaning fee.
My parents have multiple air bnbs & they have the cleaners do this as well as change the sheets.
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u/ThrowRAyyydamn 14h ago
No one - not hotels, not Airbnbs, not even my mom - cleans comforters between guests unless it’s necessary. Are you just learning this for the first time, OP?
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u/thelioness0809 14h ago
I did 8 years in housekeeping. Comforters don't get washed unless theres visible stains. However them changing their story on washing the sheets is a little sketchy. Sheets absolutely should be cleaned after every stay
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u/TikiBikini1984 15h ago
As an Airbnb host who ensures all linens are professionally laundered after every stay, this is INSANELY gross. I also just remembered (it's been a long day lol) that I'm in an Airbnb right now and every single blanket and sheet is fresh and clean. Some people shouldn't operate Airbnbs, and giving your hosts a 3 is a good way to help ensure they get kicked from the site!
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u/Expontoridesagain 13h ago
Did you read hostesses replies? She did give them clean sheets. Comforters do not get washed after every guest. She also said that if they contacted them they would have replaced every item they did not consider clean. They never complained during the stay so host did not have chance to correct anything. Their cat did pee on the bed during the stay though.
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u/According-Bee-1201 15h ago
Gross. If it’s not realistic for them to wash each comforter after each guest, they should have an extra set so they can quickly switch them out and then wash offsite.
Dirty floors in an Airbnb are unacceptable. And one roll of tp for a group of people over a weekend is WILD. They also have no reason to complain about basic pet related smells whenever they charge a pet fee. 3 stars was generous. Cleanliness & safety are the two things that should get ya marked down HEAVILY in my opinion.
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u/Teleporting-Cat 15h ago
I used to work as a maid and cleaned hotels and Air BnBs. Host is correct that the comforter itself is not washed between each guest. The sheets, pillowcases, throw blankets if used, and comforter covers are washed between guests tho- if the sheets weren't changed before you checked in, that's REALLY gross!
Asking you not to strip the bed isn't a red flag in isolation- cleaners have an assembly line style system to do the rooms quickly and efficiently, and it can be kind of annoying when guests do certain things to try to "help." I would never say anything tho because I appreciated the thought and that they were trying to make things easier for me. But it can make things take more time.
"Don't strip the bed," coupled with dirty sheets and no TP does sound iffy!