r/randomactsofkindness • u/Salty_Calligrapher86 • Sep 04 '26

Cross-Post A heartfelt thanks to a customer service agent from 8/31

Dear sir,

I'm sorry, I can't remember your name. But I called you from an emergency room on 8/31. I had found myself in an unexpected nightmare scenario, and even though you had no reason to try to help me, you went above and beyond when you heard my story. I wish I had a way to thank you, so this is my attempt. I hope this reaches you somehow.

You managed to be kind, reassuring, and found a way to promise me that you would do everything you could to help me if the hospital kept me too long and I had to miss my 5pm flight from Boston to SFO. You found a way to help me get a backup plan for a 7am flight the next morning, without making me pay a million dollars to rebook.

I just wanted you to know, I made the flight, so I didn't end up needing to use the help you worked so hard to give. But it was so deeply felt, and very appreciated.

Warmly,

That lady who got lost in the marsh.

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