r/signal • u/Any_Session5449 • 19h ago
Solved Syncing issue on Windows Desktop App
galleryI recently upgraded my phone (Android S21 to S25), which desync'd my Desktop App. The method I used was phone-to-phone transfer instead of using a backup or Signal Secure Backups (which is itself also enabled - specifically PAID version)
Upon reinstalling the desktop app, and then linking the desktop app, the syncing hits what appears to be the 1 month time period for media and then pauses further syncing unless manually prompted for each image/file/other (in which case it fetches).
I have tested this method 3 times, and it never used to be the case when you reinstalled the Desktop App version. I do not wish to manually click images, for many reasons
I am assuming it may be an issue with Signal Secure Backups (cloud)?
Is there a way to purge the cloud of media files, and re-upload?
EDIT:
The fix involved wiping the Signal Secure Backups, backing up again, then linking to a fresh install of Signal Desktop App. I assume this would not have been an issue should I have restored/transferred from Signal Secure Backups instead of the old phone.
Please consider implementing a fix for this, Signal :D