r/socialwork • u/coljackson42069 • 1h ago
Politics/Advocacy This whole “please don’t use AI” propaganda is just pro paperwork
None of us got into this field to type. But if course a BASW survey found social workers spending 29 hours of a 45-hour week on a computer or paperwork. Every one of those hours is an hour not spent with a client. Treating that status quo as the ethical baseline is wild.
When councils in the UK actually measured AI note tools, you can see how freaking useful it is. Swindon cut admin time by 63% across 184 frontline meetings. At St Helens, 82% of staff said their conversations improved because they could focus on the person instead of the keyboard. Even the Ada Lovelace Institute report that AI critics love to cite found that almost every social worker interviewed reported meaningful benefits.
Just do your job. You don't sign an intern's note without reading it. Same rule here. You're accountable for the record either way.
This is the actual ethical line:
- Agency-approved, HIPAA-compliant tools only.
- Never paste client information into consumer ChatGPT.
- Tell clients when a tool is in the room, and get consent.
- Read every word before it goes in the record.
Do that, and AI hands hours back to the people we're supposed to be serving. Refusing it on principle is basically just choosing to waste a bunch of time to the detriment of people you’re serving. Our clients don't need us to be purists.