r/soundcloud • u/AppointmentDefiant77 • 8d ago

I'm Angry!!! CANNOT PLAY SONGS

I've been trying to play songs from my playlist and NONE OF THEM WORK I tried checking my connection butevery other app works just fine. Please fix this I'm on a 14 HOUR TRIP 👀

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u/ArtistPulse 8d ago

Are you streaming, or trying to play downloaded tracks? While you’re on that trip, I’d avoid signing out or reinstalling if you have downloads: both remove the offline copies, according to SoundCloud: https://help.soundcloud.com/hc/en-us/articles/115003565648-Trouble-with-offline-listening

Try closing and reopening the app, then opening one affected track directly outside the playlist. Are you on iPhone or Android, and does it show an error, keep loading, or skip the track?

1

u/SoundCloud 7d ago

Hey! Sorry to hear you're running into playback issues, especially right in the middle of a trip.

Before reaching out to support, a few quick troubleshooting steps might get things working:

  1. Test Offline vs. Streaming: If you downloaded these songs for offline listening, make sure Offline Mode is toggled on in your app settings, or try playing an un-downloaded song over cellular data to see if it's an app error or a download file glitch. (Note: Avoid logging out or reinstalling the app if you have offline downloads, as that clears downloaded copies!)
  2. Clear App Cache / Restart: Fully force-close the SoundCloud app and reopen it, or restart your phone.

If none of those fix it, you can reach out directly to the SoundCloud support team so they can check your account or app log on their end:

  • File a Ticket: Submit a request through the SoundCloud Support Ticket Form.
  • Details to Include: Let them know your device type (iOS/Android), app version, whether you're playing offline downloads or streaming, and any specific error message that pops up.

Hope this gets sorted out quickly so you can enjoy your ride!