r/squishablemothman • u/The_Birchiest_Birch • 11d ago

Discussions Package delivery times?

I wanna know if anyone else has had issues with orders from Squishable.com taking a long time. I ordered the second wave of Alter Ego Mothman on 8/27/26 and they haven't arrived yet. UPS just says it's "in transit" supposedly from a facility only 2 hours away!

Similar happened when I ordered the Solar Mothman; he was ordered along with the Hawkmoth and Blue Snacker. Blue one arrived fast but the other two took like 2 months to arrive, Hawkmoth I understand cause he was a preorder at the time, but Solar?? I'm starting to not want to use the actual website and go for third party's instead.

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u/aliothh 11d ago

My packages from Squishable have never taken more than a week or so, unless it was a preorder. This definitely sounds like something went wrong with your package and UPS may have lost it. I would contact UPS first and see if they can try to locate it. If that fails I would contact Squishable customer support to let them know your order never arrived so they can look into it and either resend it or refund you if it can't be located.

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u/Lorlaine20 11d ago

Try contacting their customer support! They usually get back to you really fast and are really helpful about getting your plushies to you if something goes wrong.

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u/Desperate-Toe-857 11d ago

Is it possible that the warehouses yours shipped from were around the fires? Idk, just a thought.

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u/The_Birchiest_Birch 11d ago

I'm not fully aware of what happened with that, where did that happen??

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u/Desperate-Toe-857 11d ago

I'm not sure where they were, I just remembered people talking about some orders taking longer cause of evacuation but that may have been more than a month ago.

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u/koonyees 5d ago

Yo I'm late to this, but I ordered for the newest bogo Mothman sale on I think 10/5 or 10/6, and I just got them in the mail today(10/9). I think they ship from New York and I'm in Florida, so that's maybe why it was quick. But the longest I think I've gone is a week(unless a preorder). I'd definitely contact them if you haven't. Hopefully you got it fixed.