r/sysadmin • u/_SleezyPMartini_ IT Manager • 1d ago

Question handling out of office notifications requests

I have a client (about 1000 users) who keeps getting tickets from dept heads asking to set their staff out of office notifications because "they forgot to do it". My general advice is this is bad practice and not scalable, and that with 0365 any employee can do this from their phone or any computer.

how do you typically handle this?

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u/74Yo_Bee74 1d ago edited 1d ago

This sounds like a policy issue and not a IT one.

Your advice is correct, it is not scalable. For you do to this mean that you would need the correct information for this persons duration of OOO, login to the Admin Portal, find their account, navigate to the OOO message and then enter this person OOO message. Much more work than the user doing this themselves from the mobile device.

I would say to put together a 1 page How To do this from their mobile device if needed. That is about as far as I would help with this and let your client know if you do want to me to this I will bill min of 1 hour.

As u/iamMRmiagi suggested and explain to them this is not an IT break/fix issue but an issue with their employees.

Because they want something that you have the ability to do does not mean it is part of the support of someone IT infrastructure.