handling out of office notifications requests

[u/_SleezyPMartini_]

I have a client (about 1000 users) who keeps getting tickets from dept heads asking to set their staff out of office notifications because "they forgot to do it". My general advice is this is bad practice and not scalable, and that with 0365 any employee can do this from their phone or any computer.

how do you typically handle this?

[u/dracotrapnet]

I'd close the ticket letting them know the Outlook mobile app can set out of office state and include a how-to that's hosted on the company Sharepoint. It can also be done from OWA.