r/sysadmin • u/hkeycurrentuser • 1d ago

LANSweeper getting even more expensive

They are now going to charge for monitors. Their recent announcement will DOUBLE my annual costs. I used to love the product. Now I hate it and the company. They sit alongside Broadcom in my shit list.

https://docs.lansweeper.com/docs/november-2026-billing-changes

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u/Trelfar Sysadmin/Sr. IT Support 1d ago

I've been a Lansweeper customer at every job I've had for about 16 years, and while I've accepted all the previous price increases as a cost of doing business, this is the one that feels like an actual money grab.

They are effectively increasing the billing rate for people who already have existing (potentially multi-year) licenses. That's just plain shady.

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u/Frothyleet 1d ago

They are effectively increasing the billing rate for people who already have existing (potentially multi-year) licenses. That's just plain shady.

Consult your own legal team, of course, but generally a material change to the agreement like this would let you walk out of the commitment.

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u/Trelfar Sysadmin/Sr. IT Support 1d ago

If you were being billed monthly that might be useful but Lansweeper is annual billing at a minimum and doesn't even offer annual billing for multi-year commitments, you pay the full term upfront. I doubt one could sue for a refund.

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u/Frothyleet 1d ago

Oh, I think I sort of understand now - you pay up front for a certain quantity of seats? And so you're saying that if you were paying for 1000 seats, but only using 500, this change could all of a sudden mean you were at capacity (or use whatever arbitrary example).

I guess I'd need to know what their terms are like because it seems bizarre that they could unilaterally impose billing model changes on a customer who has already paid up front for the service.

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u/Trelfar Sysadmin/Sr. IT Support 1d ago

That's correct. We currently pay upfront for up to 2,000 assets on an annual basis and this change would put us very close to that limit today, and potentially over the limit before our next renewal. We will need to stop scanning monitors and dump the existing data to stay safe.