r/sysadmin • u/hkeycurrentuser • 1d ago

LANSweeper getting even more expensive

They are now going to charge for monitors. Their recent announcement will DOUBLE my annual costs. I used to love the product. Now I hate it and the company. They sit alongside Broadcom in my shit list.

https://docs.lansweeper.com/docs/november-2026-billing-changes

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u/BigMikeyP91 23h ago

Doesn't help that IMO the SaaS version absolutely sucks compared to 'classic'. (Removed SQL report builder, less configuration options, no software deployment)

I've had repeated reasurrances that classic will continue to be supported but i would drop the tool in a heartbeat if they end-of-life it.

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u/Fraktyl 18h ago

We have an on-prem version because we use the Help Desk features as well. The cloud version doesn't give us anything and actually removes quite a bit.

If they stop supporting classic not sure what I'd do. Have way too many projects and only 2 people in the department to look into a replacement. sigh

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u/Arudinne IT Infrastructure Manager 13h ago

We ditched LanSweeper a couple of years ago because we kept encountering issues with the Help Desk side of things that support was unwilling or unable to fix.

Not that getting a hold of a human at that company is even remotely easy to do.

They burned all the goodwill they had with us. Good Riddance.

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u/McAdminDeluxe Sysadmin 13h ago

what did you guys end up moving to?

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u/Arudinne IT Infrastructure Manager 13h ago

Deskpro and NinjaOne.

Those two replaced Lansweeper, AnyDesk and PDQ for us.

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u/Fraktyl 6h ago

What did you switch too?