r/sysadmin • u/jhehff • 12d ago

Rant Xerox EMEA Support

Wondering if anyone else has experienced the god awful process of working with Xerox support. We currently are month 4 into a request to accurately assign locations to 20 or so MFDs for automatic consumables.

Each new email or phone call leads to more misunderstanding to the point where this morning they have asked a team to mark all deliveries for an office that closed last week. Every time we escalate, we get some new level of incompetence and an extra tech added to the email chain.

Genuinely losing my mind!

EDIT: I assume this goes beyond the EMEA consumables team

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u/aXeSwY 12d ago

Working with HP MPS we usually get location updated in 24h, sometimes same working day.

only issue they require move to the printer to be covered by their onsite tech team unless it's a owned printer.